Jack Phelan Chrysler Dodge Jeep RAM

Sales staff is very good, delivery quality is mediocre Chose to purchase at Phelan because they were willing to get the van I wanted without me coming in first, which was a big plus since we have an 11 mon Chose to purchase at Phelan because they were willing to get the van I wanted without me coming in first, which was a big plus since we have an 11 month old and can't spend a lot if time in the dealership. Our salesman, Andy Babb., was very helpful throughout the process and I would recommend that if you are purchasing at Phelen you deal with him. He was very attentive to our needs, and made the process relatively painless. Although he did pull the old "paint protection and extended warranty routine" when putting the pricing together, thereby adding $2400 to the price. When I explained I didn't want it, he quickly removed it from the price. The rebates are deceiving (I really blame Dodge for this) so while they advertised $4100 in rebates, we were only eligible for $2500 of it because we didn't already on a minivan ($500), didnt already own a Dodge ($500) and $500 for some other disqualifying reason. The porter who prepped the vehicle didn't bother to clean under the stow and go seats, so there was a bunch of crud under the seats when I stowed them (Andy took care of this right away, so it's not a big issue, just make sure you check). When the porter parked the car (after a second vacuuming) he parked the van in a parking spot so tight u literally couldn't get into the van from either side. The porter was a 100lb soaking wet kid, I'm a 250lb, 6' 4" man so I had to have the porter pull the van out so I could get in. My only suggestion when purchasing here is that you check the fuel level before you leave the lot! My wife drove the van home and called me because the low fuel warning came on before we even got home!!!!! We live 10 miles from the dealership. We spent 28,000.00 on a brand new van, and didn't even get a full tank of gas! Every new vehicle I have purchased has always come with a tank of gas... NOT AT PHELAN! Just make sure you have your fuel card handy for the ride home, so you don't get stranded. More

Great service Buying a car here was a great experience! The sales associate (Ruben) I dealt with listened to what I wanted and respected my limited time frame. He w Buying a car here was a great experience! The sales associate (Ruben) I dealt with listened to what I wanted and respected my limited time frame. He wasn't too pushy and moved the process along quickly once I made up my mind. More

Great Experience On Saturday April 4, I called the dealership looking for a Grand jeep cherokee. I spoke with hank on the phone and he informed me that the particula On Saturday April 4, I called the dealership looking for a Grand jeep cherokee. I spoke with hank on the phone and he informed me that the particular jeep I was looking for they didn't have it on the lot but he could get one for me. He contacted me several times during the week updating me on the status of the jeep I wanted. On Saturday April 11, we met at the jeep dealership and he had my jeep ready. I told him how much I wanted to spend and he was able to make it work. The paperwork went smooth and everything was done in a couple hours. Hank did a great job helping me get my new car and made me feel like family. I have already told some off my friends who were looking to buy jeeps soon about Hank and Jack Phelan. More

Good Experience Svet was the best salesman I have ever dealt with. He spent a lot of time finding the vehicle I wanted. The only reason I didn't give them 5 stars Svet was the best salesman I have ever dealt with. He spent a lot of time finding the vehicle I wanted. The only reason I didn't give them 5 stars is the dealer didn't give me a full tank of gas with the purchase of a New Vehicle. I only hope the service department is as good as Svet is. More

miscIB Svet was honest, sincere, fast, courteous, knowledgeable, and a pleasure doing business with. Overall, it was a great experience. I would definitely Svet was honest, sincere, fast, courteous, knowledgeable, and a pleasure doing business with. Overall, it was a great experience. I would definitely recommend this dealership and Svet for their Excellent customer service. More

"Great Experience! We have been to many dealerships throughout our car buying years and I have to say Jack Phelan Dodge has exceeded our expectations. From the first e-m We have been to many dealerships throughout our car buying years and I have to say Jack Phelan Dodge has exceeded our expectations. From the first e-mail, to test driving, financing and receiving the keys, the entire process was amazing. Andy is one of the best salesman we have ever dealt with. He is professional, knowledgeable. and very honest. Add friendly, very funny and just down to earth and it makes the car buying experience enjoyable instead of dreadful! I told Andy we had been looking at cars for 8 months with no luck of what we really liked. He took his time to insure the vehicle we chose was exactly what we were looking for. After 2 two weeks of seeking out all our options, we chose the 2015 300S, Black on Black, and it is awesome! I feel like batman! Thanks to Andy and the entire staff, we couldn't be happier! They have definitely earned our friendship and business ! Jack Phelan Dodge will always be recommended to our family and friends as a great place to buy or lease a vehicle. More

GREAT experience and wonderful customer service! This store has a really wonderful group of guys running the show. My salesman "Ryan" did an outstanding job and was genuinely concerned with addressi This store has a really wonderful group of guys running the show. My salesman "Ryan" did an outstanding job and was genuinely concerned with addressing my needs and doing a good job. It's rare to see a young car salesman take true pride in his work and make such a sincere effort. All the general sales staff seemed like great guys but if I were you I'd ask for "RYAN" you'll be happy you did. I also really appreciate the help and service I received from the management, particularly "Andy" "Dan" and "Rich". These guys were great representatives for the store and brand, again it's rare to find guys like this that actually make sincere efforts and really want to see you get what you want. Thank you to all you guys and of course the leader of the pack "Tom Phelan"! Enjoy that Jeep Tom!!! Ryan More

BOUGHT MY NEW CHEROKEE HANK WAS AWESOME HE WORKED SO HARD TO GET US THE CAR WE REALLY WANTED HE UNDERSTOOD OUR SPECIAL CIRCUMSTANCES AND WORKED SO HARD FOR US TO REBUILD OUR HANK WAS AWESOME HE WORKED SO HARD TO GET US THE CAR WE REALLY WANTED HE UNDERSTOOD OUR SPECIAL CIRCUMSTANCES AND WORKED SO HARD FOR US TO REBUILD OUR LIVES! THANK YOU HANK! More

Bought a brand new Dodge Grand Caravan I went in there knowing what I wanted, I did my research, no games. I got great service, exactly what I wanted and my salesman Hank Reyes was great. H I went in there knowing what I wanted, I did my research, no games. I got great service, exactly what I wanted and my salesman Hank Reyes was great. He made it a great experience. I would recommend him and this dealership. More

Efficient Service The staff at Jack Phelan found the vehicle that we were looking to purchase. The experience was pleasant and we are enjoying our new car! I recommend The staff at Jack Phelan found the vehicle that we were looking to purchase. The experience was pleasant and we are enjoying our new car! I recommend this dealership because they were committed to ensuring that we were able to purchase the vehicle that met all of our needs! More