Jack Kain Ford Inc. - Service Center

The Service Department is truly professional Our Ford Escape, at 117,000 miles, had the 'service engine soon' light come on. This was the first time that I needed professional diagnosis and repai Our Ford Escape, at 117,000 miles, had the 'service engine soon' light come on. This was the first time that I needed professional diagnosis and repair since we bought this car new at Jack Kain Ford 13 years ago. It has been an excellent car so I drove to the service department and explained to Trevor Bryan the symptoms before the light had come on. He listened attentively, entered everything on the computer, and promised me that he would have one of the best service technicians check it out that day and call me. Within hours I was convinced that they knew what to do and what my cost would be. I approved the work and by the next morning my car was ready. Even more impressive was the fact that Aaron Harlow, the service technician, left his card in the car, which gave me confidence and showed me that he had taken a personal interest. The service department is manned by professionals, and it's an example for all Ford Dealerships. More

Friendly and Informative Jack Kain Ford is one of those dealerships with down to earth and honesty morals. My wife took the 2013 Ford Fusion in for service and some computer g Jack Kain Ford is one of those dealerships with down to earth and honesty morals. My wife took the 2013 Ford Fusion in for service and some computer glitches, fixed and ready to roll with all concerns addressed and taken care of! Thanks again for all those in the service department. More

Honest, friendly, and high quality When I moved to Lexington two years ago, I was recommended to Jack Kain Ford by Bylerly Ford in Louisville. I found Jack Kain Ford to be honest and fo When I moved to Lexington two years ago, I was recommended to Jack Kain Ford by Bylerly Ford in Louisville. I found Jack Kain Ford to be honest and forthright in their assessment of repairs and on target as to how long the repairs took and the cost of those repairs. Additionally, they has stayed in touch with me months after the repairs to see if my car is running well, sent me a Christmas card and called to wish me a Merry Christmas; who does that today? These folks care about customer service and live up to the claim; they are awesome! I will continue to do business with them and recommend Kain Ford to those who want an honest relationship with a quality mechanical shop for their vehicle. Tom More

Awesome service department! Had a major issue with my Sport Trac engine. Spoke to James Holt and had vehicle towed to Jack Kain Ford. James got me a price for a new engine and Had a major issue with my Sport Trac engine. Spoke to James Holt and had vehicle towed to Jack Kain Ford. James got me a price for a new engine and total repair costs. Even worked the price out a little lower for me. His communication throughout the week of the repair being done was fantastic. I had the opportunity to stop by and meet the mechanic and he took time to talk with me about my truck. Motor was replaced in a timely manner and there were no suprises when I picked it up! The price was exactly what I was quoted. No hidden costs added in like other dealers I have dealt with in the past. It is refreshing to know that the word "service" is still lived up to by this dealership. When I picked up my Sport Trac it was clean, not the usual grease everywhere and under the hood! This has truly been the best service experience I've ever had! Kain Ford, you have gained a lifetime customer!!!! Sincerely, Kelly Forkner More

Excellence as usual I would like to once again Congratulate the Service Team at Jack Kain Ford. I have been dealing with Jack Kain for the past seven years, I bought th I would like to once again Congratulate the Service Team at Jack Kain Ford. I have been dealing with Jack Kain for the past seven years, I bought three vehicles in that time and only Jack Kain's Service Department works on all of my vehicles. The Service and Sales Teams are Top Shelf all of the way! A Special Thanks to Chris and Trevor, it is the Service Team that keeps me coming back! More

diesel service Jack Kain Ford properly fixed a brake pedal noise/vibration on my truck that 3 other Ford dealerships said didn't exist or could not find? another de Jack Kain Ford properly fixed a brake pedal noise/vibration on my truck that 3 other Ford dealerships said didn't exist or could not find? another dealership had replaced my adjustable brake/gas pedals because they were leaking fluid in the floor mat and had apparently not replaced an adequate amount of brake fluid after the part replacement. I could not find another diesel mechanic at a Ford dealership that wanted to work on any part of my truck that was NOT the diesel engine. If you have had a diesel truck with a problem and no other Ford dealership would fix or repair it I strongly recommend you bring your truck to Jack Kain Ford. I had a neighbor tell me if Jack Kain Ford could not repair my truck it could not be fixed. My neighbor is a truck driver and knew what he was talking about. they took their time and fixed my truck. Also my truck DID NOT have diesel oil/grease on the steering wheel/door handles/floor mat when I got in the truck to drive it home and that was a first for me. James Hold was my service advisor, I am not sure the name of the diesel mechanic but James said he had been with Jack Kain Ford for 13 years. The diesel mechanic did an outstanding job, I picked my truck up from service on October 7th, 2014. My neighbor recommended them to me and now I can recommend them to you. My neighbor also personally drives a Ford Mustang. More

Top notch staff I not the type of person who normally writes a review. But after dealing with the staff at Jack Kain Ford i thought that i would share my experience. I not the type of person who normally writes a review. But after dealing with the staff at Jack Kain Ford i thought that i would share my experience. I was passing through the area heading north for work. I discovered a leaking water pump on my F-350 and pulled into the dealership. It was 10 minutes after 5 and all of the mechanics had already left. The service guy aware of my situation found me several hotels in the area as well as set me up with a car to drive for the evening. He provided me with a quote for the repair and tried to do whatever he could to help make my experience better. They got to work on my truck first thing the next morning and had me back on the road after lunch that day. The quote that was provided the previous afternoon was spot on the quality of work seems to be top notch. I can't say enough about this dealer or their friendly staff. If you are ever in the area and need any work performed on your vehicle, give Jack Kain your business. You won't be sorry! More

Always a good experience Took my 2011 Escape in for The Works Oil change, tire rotation, etc. Even with a couple of vehicles in front of me I was only waiting a bit over 30 mi Took my 2011 Escape in for The Works Oil change, tire rotation, etc. Even with a couple of vehicles in front of me I was only waiting a bit over 30 minutes and because I was reading news on my tablet I was actually surprised that my vehicle was ready so fast. This dealership has always been efficient with service and will give me a reasonably accurate estimate of time it will take. They provide a free ride home if it's going to be several hours and will come back and pick me up ( I live within 3 miles, but they do that for anyone in the local area.) More

Vehicle Repair Traveling thru Lexington in my 2012 Explorer, developed problem, pulled in to Jack Kain Ford, problem diagnosed, fixed, on my home in 45 minutes. THA Traveling thru Lexington in my 2012 Explorer, developed problem, pulled in to Jack Kain Ford, problem diagnosed, fixed, on my home in 45 minutes. THANKS. More

Quick Lane is just that. QUICK! I arrived at the dealership to find that they were very busy and almost decided to wait until an other day. Glad I didn't. They had me in and out in a I arrived at the dealership to find that they were very busy and almost decided to wait until an other day. Glad I didn't. They had me in and out in a timely manner with exceptional service as usual. They didn't sacrifice quality because they busy, they showed me why they call it "Quick Lane." Thanks guys. More