Jack Ingram Volkswagen

Very courteous service in all departments, including shuttle drivers - staff is knowledgeable and efficient - high speed charging for my ID.4 shuttle drivers - staff is knowledgeable and efficient - high speed charging for my ID.4 More

Was provided a “estimate” when i dropped my car off received a email with a invoice for a total that was no where near the estimate of the services they told me i needed. Almost $500 difference. Was no received a email with a invoice for a total that was no where near the estimate of the services they told me i needed. Almost $500 difference. Was not called to be informed of the major price difference there would be before services was done. Was very unhappy with service. Was not even called to be informed car is ready for a simple service. First and last time. More

Service Department always looking out for customers ensuring their satisfaction with service. Ruth and Joanna valued members of Jack Ingram Volkswagen. ensuring their satisfaction with service. Ruth and Joanna valued members of Jack Ingram Volkswagen. More

They took over 4 hours to fix my airbag recall and reset my check engine light! They left a diagnostic device hooked up inside my car! my check engine light! They left a diagnostic device hooked up inside my car! More

Excellent and friendly staff! Did over promise, but exceeded my expectations. They were able to get my vehicle back to me when promised. Did over promise, but exceeded my expectations. They were able to get my vehicle back to me when promised. More

I drove from Mobile,al to Montgomery just to use this dealership. I worked with Mario Powell and I can say he is the best car salesman I have ever worked with. If you want a honest upfront salesman use dealership. I worked with Mario Powell and I can say he is the best car salesman I have ever worked with. If you want a honest upfront salesman use Mario. We are actually in the process of buying our second car from him. More

Great customer service and knowledgeable about products and service. Also offered car wash service t. and service. Also offered car wash service t. More

We purchased our vehicle from this dealership with no issues, HOWEVER the service department lacks an awful lot to be desired. It’s extremely difficult to get a timely appointment for something as simple issues, HOWEVER the service department lacks an awful lot to be desired. It’s extremely difficult to get a timely appointment for something as simple as an oil change. Due to covid, there is no courtesy shuttle NOR do they offer a loaner while your vehicle is receiving service. After purchasing a $60k vehicle-it would be nice to have some other option other than spending your entire day with the service department. All of the service technicians have always been polite-but it’s clear that they have no true leadership or guidance. Time is poorly managed and your time as a customer is NOT VALUED here. More

Everyone was very nice when I went for my appointment for a recall. It was done in record time then they cleaned my VW to look like new! Thank you all for treating me as an important person, even though I a a recall. It was done in record time then they cleaned my VW to look like new! Thank you all for treating me as an important person, even though I am a Senior person! More