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Jack Ellena Honda

Lawrence, KS

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759 Reviews

2112 W 29th Terrace

Lawrence, KS

66047

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759 Reviews of Jack Ellena Honda

February 28, 2015

"Excellent New Car Purchase Experience" We had a great experience at Jack Ellena. The employees are so frIendly and helpful. Matt was awesome......he not only got us a great deal he also ma More

by laitkens
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
February 27, 2015

good all around Had a great experience. Monty made sure that I kept my business local. We exchanged multiple emails and text because I was busy with work. His hard wo More

by Gabe
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Monty Lala, Michael Ramos
February 27, 2015

Good Service! Marc is a great kid with good values/morals! Good overall crew and will be back for future purchases. I hope they continue the hard/HONEST work. Thank More

by Hal3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marc Nehring
February 26, 2015

Poor follow up and post-sales experience Poor communication. Mailed title about 45 days after my purchase. Claimed to have called me but never had any missed calls of messages from this deale More

by Scott014
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Mar 11, 2015 -

Jack Ellena Honda responded

Scott, My name is Timothy Cooper and I am the Used Car Sales Manager at Jack Ellena Honda. I apologize for the experience you had at our dealership. Customer service is a priority of ours and it seems that we failed you. I'd love to speak with you personally to discuss your experience and to make amends. Please reach out to me at your earliest convenience. My personal cell is 913-706-8418 and my email is c_ooper@hotmail.com. Once again I'm sorry about your experience and look forward to speaking with you soon, Tim Cooper Used Car Sales Manager Jack Ellena Honda 2112 W. 29th Terr. Lawrence, KS 66047 785-843-0550 Office 913-706-8418 Cell c_ooper@hotmail.com

February 23, 2015

Great new car buying experience I went in after my car had been totaled with the goal of getting myself a new Fit to replace my old Civic. Matt was very helpful at finding me a good More

by Djmoon
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
February 21, 2015

Wonderful purchasing experience I had a great experience purchasing my new accord at Jack Ellena. The staff are so friendly and helpful. Matt was such a great person to help me in th More

by Alexhill011
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim Cooper
February 06, 2015

Enjoyable experience I really appreciate their willingness to go the extra mile to answer the customer's questions. The quality of their vehicles is noteworthy also. Thank More

by Ryan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim Cooper, Marc Nehring
February 05, 2015

Great experience Couldn't have asked for better service. They people that work at the dealership were super friendly and I would definetly recommend anybody to this gr More

by Marcus33
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marc Nehring
February 05, 2015

Amazing! Marc and the whole staff at Jack Ellena were amazing. I would recommend them to anyone! I have never worked with friendlier people. I have never purch More

by Heather
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim Cooper, Marc Nehring
February 02, 2015

very good They really help us get the car we wanted. They was nice and helpful I would go back to them in some years thanks ALOT More

by angela
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
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