JM Lexus | Page 907

***** Yes, five (5) star rating from us. This is the best dealership I have ever encountered. They hit the mark every time. Professional, personable, detailed and customer satisfaction oriented. Our sa best dealership I have ever encountered. They hit the mark every time. Professional, personable, detailed and customer satisfaction oriented. Our sales professional, Joe Caruso, was and still is AWESOME. We did not know him prior to when we called Lexus 1 1/2 years ago and we were fortunate to get him when he answered the phone. Trust ne, all car salesman are NOT the same, and all dealerships are NOT the same either. There is another Lexus dealership closer to our home but JM Lexus stands far ahead of them all the way around. The other dealership had an attitude and the salesman just wanted to shove a car on the lot down our throats. Joe is different, he listens and works hard to find you what YOU want. As a matter of fact, whenever we go back for routine maintenance service we drop in on him in the showroom just to say hello and catch up. I must say this facility is state of the art, both the repair shop and waiting area are impressive. The waiting lounge is designed with your comfort and needs in mind....Lexus' true customer appreciation is reflected throughout this dealership location. P.S. I love my Lexus ES350..."Go see Joe, he's a real pro" More

John Ercolano was a pleasure to deal with. He was very professional and corteous at all times, during our purchase of an IS250 that was comming off of a lease. John was very accomodating to our time const professional and corteous at all times, during our purchase of an IS250 that was comming off of a lease. John was very accomodating to our time constraints in a transaction that was not very profitable. More

Alan Webster was pleasant and patient. He didn't come-off like other car sales guys that I met prior. He was genuine and really took his time to make sure that I was pleased with the choice of vehicle that I like other car sales guys that I met prior. He was genuine and really took his time to make sure that I was pleased with the choice of vehicle that I was making. I appreciated his kindness and service after I had a long day with other dealerships. More

I went to the dealership to just take a look and did not anticipate purchsing a car that night but I did. I purchased a new 2010 IS250 with a great price and everything that I was looking for in a new car. anticipate purchsing a car that night but I did. I purchased a new 2010 IS250 with a great price and everything that I was looking for in a new car. And it was an excellent experience from beginning to end. I worked with Eve Bandolik and she was phenomenal. The customer service you recieve from everyone at this dealership is outstanding. I will definitely recommend JM Lexus and Eve Bandolik to everyone I know! More

It is an absolute delight to recommend JM Lexus and especially Warquaah Quraishi to anyone who is even remotely considering a new or used car purchase. In a day and age when truly excellent service is especially Warquaah Quraishi to anyone who is even remotely considering a new or used car purchase. In a day and age when truly excellent service is becoming the exception, rather than the rule, the folks at JM Lexus completely shattered that myth! When it comes to making a major purchase I am somewhat rigorous in terms of doing my research and having gone online and test driven every luxury SUV that I might be interested in I decided to purchase a RX 350. The issue then became "Where can I get the best overall value in terms of purchase price, terms, financing, and service?" After contacting and visiting several Lexus dealers in the region, I came away with two distinctly different types of experiences. There were two dealerships where I was definitely exposed to the "hard sell" and I am about the last person who responds positively to that approach. Thinking that I would probably not be able to find a good deal at any dealership in a South Florida zipcode, a member of my family strongly encouraged me to go to JM Lexus as she had heard of how they were the largest Lexus store in the area. I was received by a young lady in the front who was generous enough to introduce me to Mr. Warquaah Quraishi and over the next couple of hours and days we negotiated via email and over the phone before I ever drove the car. I must say I have never met a more precise or detail oriented sales person whose knowledge of the product manufacturing materials, processes, and philosophies was greater. He knew the cars like the back of his hand and more importantly trusted the vehicles he sold with no hesitation. Throughout the entire purchasing process Warquaah totally read me correctly and was informative without ever being pushy - at all. He comes from a different and traditional method of customer service as he is primarily concerned with the well being of his customer. He never acted like he was doing me a favor which is quite refreshing in the sometimes snooty world of luxury Crossovers! I must say he is a true professional and a genuine personality. As a sales person, this guy is a keeper! Having figured out the exact model I wanted he found the car configured precisely the way I wanted it and with some modest waiting time it arrived a week later, as promised. Warquaah called me literally within 15 minutes of the car's arrival and I went in the following day to close the deal. From there, I worked with the Sales Manager and the Finance Manager both of whom helped tremendously in terms of explaining the various warranties and what would or would not make sense for me. I could not have been happier with the terms they agreed to and with the friendly and professional manner in which they assisted me. I typically enjoy the art of the deal, with gratitude to my Sales Associate Warquaah Quraishi at JM Lexus this was the most enjoyable car-buying experience in my entire life. The contrast between one of the other dealers and JM was astounding when it came to negotiating various aspect of this purchase. For example, when negotiating with one dealer, it became clear that I would be able to get a good price on the car but that they were going to gouge me in terms of any after-sale accessories such as upgrading the wheels. One dealer quoted me over $ 3,000.00 ABOVE the retail price for a particular set of rims. I thought to myself, if this is how they are treating at the time of purchase, how are they going to treat me when I need service after the purchase. My experience with JM Lexus on the same issue was 180* different. I obtained the exact rims from them for significantly less than retail in order to sweeten the deal. Warquaah was able to find the wheels I wanted and had them on the car before it came in, at no extra cost to me, and put on the pinstripe one day after I purchased the car! Now THAT'S SERVICE ! It is obvious to me that everyone at this dealership clearly sees themselves as part of a larger team and I as the client am the clear beneficiary of their work ethic, creativity, genuine friendliness, and now feel like part of the same family and was welcomed as such as I took possession of my new car. These folks have an incredible business model and it clearly is working for them. They have earned my trust and I am certain that they will not take that trust for granted. I simply cannot thank enough all of those involved who assisted me in making this purchase. Before I drove off with my new Lexus he asked me about my experience and informed me about a survey that I would get regarding his performance, I was especially impressed when he asked me to respond honestly but did ask me to inform him of any concerns so that he may have the opportunity to correct the issue. If you want a great deal, inspired service that will easily meet and likely exceed your expectations, blended with a group of professionals who have exceptional knowledge about their excellent product, this dealership is the place to go ! The best summary I can offer is this: I am already looking at purchasing another car with my husband from this dealership. I’m sure Mr. Warquaah Quraishi will not mind me putting his contact Information on this website to give the readers of this site the privilege of experiencing his ‘Truly Outstanding” approach to customer satisfaction and service. Warquaah M. Quraishi JM Lexus Sales & Leasing Consultant Direct: (954) 977-6252 Toll Free 1-800-80-LEXUS Warquaah.quraishi@jmlexus.com www.jmlexus.com More

I bought my first Lexus ES 350 yesterday. I was so impressed with the excellent customer service that I received from everyone. Alan Webster Sales Consultant, Heath Ewing Sales Manager,and Omar Corde impressed with the excellent customer service that I received from everyone. Alan Webster Sales Consultant, Heath Ewing Sales Manager,and Omar Cordero Business Manager were very professional and friendly. It was an excellent experience that I recieved. I plan to recommend the dealership to everyone I know. More

I gave my sales rep and financial advisor great scores because they deserve it.They both have been proffessional good customer service polite and friendly I was treated like family especially Duwane Massa because they deserve it.They both have been proffessional good customer service polite and friendly I was treated like family especially Duwane Massa I have been working with him for a while. Happy with the results. More

THE BEST DEALER EVERY!!! We are extremely happy we purchased our certified pre-owned lexus at JM Lexus. The moment we walked in, we were greeted by our personal names by the receptionist, and immediat purchased our certified pre-owned lexus at JM Lexus. The moment we walked in, we were greeted by our personal names by the receptionist, and immediately a sharp looking gentleman by the name Alan Webster came to greet us. We had seen so many vehicles that day, including another dealer in Miami who made us waste 3 hours that we were exhausted. And then we received a call from Alan. At first, we were a bit hesitant to drive to his showroom because of all of the crap we took from the other dealers. However, when he said they have the LARGEST selection of pre-owned certified Lexus vehicles, he wasn't kidding!!! He told me he had just the right car for us, and that he would have it parked in the front for the moment we walked in. That man does not kid around. He had a HUGE red bow on it the moment we got there. We fell in love with the car. He immediately took us for a test drive, to the dealership in front where they have the new cars, and showed us around all of the ammenities they have - iPads, a huge waiting room full of entertainment, a huge viewing room where you can see what they're doing to your car while you're getting maintenance. And then he did what no other dealer has ever done for us - he took us INSIDE the mechanic's shop where they do the oil changes and so forth, driving inside the place. The attention to detail, the service and reputation, not to mention the salesman, had us almost sold. We really needed to accomodate our budget to what we really could afford, and between Alan and Victor (the sales manager) did the best they could. We found this car on eBay and let me tell you, what you see on the pictures is nothing compared to what you will see on person. After we got what we were really looking for - a certified pre-owned lexus in mint condition with low miles and clean looks with the best price on the market - we went for it! The managers and Alan stayed until 11:30PM for us, as we had arrived late to purchase the car, and Jared (Business Manager) helped us through the financing and got us an awesome deal. He had to be home and he patiently walked us through our financing and stayed until the last minute with Allan until we walked out with the car. We don't write reviews this long, but we both felt this one was TOTALLY worth it. We're sooo happy we went to JM Lexus, and will ALWAYS and ALWAYS recommend everyone go there to speak with Alan, because we haven't found any other better salesman and managers who have treated us with respect and so attentive to our needs. They are not pushy, they are the best you will ever find. 101%, THANK YOU THANK YOU JM LEXUS!!!!!!!!!!!!! More

Outstanding customer service, your team answered all questions and concerns. Our sales Rep (Seth)and finance team (Jared) were very supportive during our purchase. I will strongly recommend JM Lexus to questions and concerns. Our sales Rep (Seth)and finance team (Jared) were very supportive during our purchase. I will strongly recommend JM Lexus to my friends and family for future purchases. The car was a gift for my wife and she loves it. More

I ORIGINALLY VISITED THE NEW CAR AREA. I ATTEMPTED TO LEASE A NEW VEHICLE. MY EXPERIENCE WAS NOT GOOD. THE UNDERWRITER ADVISED ME THAT I WOULD NOT BE ABLE TO PURCHASE A NEW CAR OR PURCHASE MY CAR. UPSET LEASE A NEW VEHICLE. MY EXPERIENCE WAS NOT GOOD. THE UNDERWRITER ADVISED ME THAT I WOULD NOT BE ABLE TO PURCHASE A NEW CAR OR PURCHASE MY CAR. UPSET AND DETERMINED TO PURCHASE MY VEHICLE, I CONTACTED THE USED CAR AREA. JOHN TOOK MY CALL AND ADVISED ME TO RELAX AND LET HIM SUBMITT AN APPLICATION TO JM FINANCE AS AN AP. SEVERAL DAYS LATER,JOHN CALLED ME TO ADVISE THAT HE HAD GREAT NEWS FOR ME. JM FINANCE ACCEPTED MY APPLICATION. MY WIFE IS EXTREMELY HAPPY AND SO AM I. EXCELLENT SERVICE PROVIDED BY JOHN. HE IS A TRUE PROFESSIONAL AT HIS CRAFT. GREAT JOB JOHN. KEEP UP THE GOOD WORK. ANTHONY MCCOY 7438 N.W. 48TH STREET LAUDERHILL, FL 33319 (954) 741-7249 More