JM Lexus

BUYER BEWARE “BUYER BEWARE” - DO NOT BUY OR LEASE A VEHICLE FROM “JM LEXUS” A few months ago my wife and I turned in our originally leased Lexus for a new lease “BUYER BEWARE” - DO NOT BUY OR LEASE A VEHICLE FROM “JM LEXUS” A few months ago my wife and I turned in our originally leased Lexus for a new leased vehicle, since our current Lexus was at the end of its original lease. A few weeks after that, our nightmare began. When we turned in the car, there was still two months left on the lease and we asked the salesman what should we do.... should we pay it or would JM Lexus pay the last two payments? The salesman told us just to pay the last two payments, as we would normally...which we did as programmed. BIG MISTAKE ON HIS PART! We were totally unaware that JM Lexus had made a huge mistake and made the original car lease look like an early termination or Repo with Lexus Financial Services, another Toyota/Lexus company. This triggered a series of automatic procedures within Lexus Financial Services, which ended up 5 weeks later in my wife and I receiving a letter from Lexus stating that we owed them a lot of money for the Repo and that they had turned us over to the credit bureaus. They did all of this within 5 weeks of us returning the car to the dealership. Truly amazing! Lexus Financial Services proceeded to destroy our credit, by sending the most negative update you can send to the bureaus, what is known as a “Charge-Off”. This basically dropped our credit score instantly by over 150 points. Prior to this, we had a "perfect" premium credit score and afterwards, we were pariahs for anything that needed credit....for example when we tried to get a mortgage for a house. Lexus Financial Services gave us no chance to fix the problem prior to applying the negative flag on our credit report. They claimed they sent by mail a letter weeks prior and called...neither of which we received. We informed Lexus Financial Services of this and their attitude was skeptical. Most companies do not send negative reports to the credit bureaus until 90 days have gone by.... Lexus Financial Services did it in just over 30 days. No human intervention....just automated processes. They did not even bother to look at our customer file to see that we were long time customers with perfect credit scores. They let a software program decide our fate. It is important to note that this was our 5th Lexus vehicle over the last few years and we were considered a preferred customer. Imagine how much worse the treatment would have been if we weren't! We are a two Lexus car family as well…. This goes to show that they have no extra procedures in place for a person to review a "preferred" customer’s” file before they send the negative credit posting. It is all automated! If someone at Lexus had done a review, it would have been obvious that there must be an error. It should have been a no-brainer, right? (Perfect credit + Multiple vehicles purchased= "Let's personally speak with the customer, before we ruin their credit") When I contacted the dealership, JM Lexus, to get their help in fixing this, I got the run around...promised call backs with answers...I got nothing. After many emails, phone calls, text messages and a visit in person, I finally find out that the salesman who leased us the car had been transferred to another department. So, since he was no longer responsible he decided it was someone else's problem and left us hanging with this grave issue that he had caused. He had not left the company, changed his phone number or his email address....he just chose to ignore us. Eventually, I got someone who was willing to help us escalate and navigate within Lexus Financial to fix the major problem that JM Lexus had generated. It took two months of frantic phone calls and emails to finally get Lexus Financial Services to reverse what they had done with little to no help from the dealership and taking no responsibility for their actions. I had to work alone with Lexus Financial Services and their corporate office in California to get it fixed. The problem started with a huge mistake by JM Lexus and was compounded by Lexus Financial Services and neither of them felt responsible for what they did or the harm they caused us. To be fair, eventually Lexus Financial Services offered to pay two of my monthly lease payments as a “we’re sorry” gesture, which I accepted, but to this day the JM Lexus dealership has ignored this situation and only offered a verbal apology. When my credit got restored with some letters from Lexus Financial Services and an update to the credit bureaus was done, clearing the negative flags on my credit....I found out that this entire fiasco had cost me "thousands of dollars", due to the fact I was unable to do anything with my credit for many months. In that same time period of time, we were buying a house, which got delayed many weeks, as a result of all of this credit fiasco, we were forced to accept a less favorable mortgage rate, due to our lower credit score. (Even when you have your credit re-scored, it does not return to the same number...that takes some extra time) I contacted JM Lexus to find out how they were going to fix the problem they had caused me and compensate me for the lost money. They refused to do anything at all and just said... sorry it happened and too bad about the out of pocket expenses you had, but they did not feel they had to reimburse us for the problem they caused. Can you believe they had the gall offer us a free service next time we brought our car in? Like that would make up for all they did and all the money their mistake cost us. As a result of all of this, we have a VERY bad taste in our mouths related to Lexus and specifically the JM Lexus dealership in South Florida. In good conscious, my wife and I cannot ever do business again with Lexus and we cannot recommend anyone that they buy a vehicle from Lexus and especially not from JM Lexus of South Florida. When I informed them of this, they said they were sorry we felt this way, but that they would be doing nothing further. Fable of this story, BUYER BEWARE....avoid JM Lexus of South Florida. More

Exceedingly Abundantly Above and Beyond We came with my daughter at about 3PM Christmas Eve. This was the first time that she had purchased an automobile. Mark Ferrari our product specialist We came with my daughter at about 3PM Christmas Eve. This was the first time that she had purchased an automobile. Mark Ferrari our product specialist was very patient as were the other employees who dealt with us. We closed the deal at about 6:30. Even though the hour was late no one was pressuring us to hurry up. Several days later the Service department flawlessly took care of a few minor repairs. More

Ignored Walked in tonight to purchase an IS250 from JM and was ignored by every available salesperson. I approached the reception desk and wasn't even welcome Walked in tonight to purchase an IS250 from JM and was ignored by every available salesperson. I approached the reception desk and wasn't even welcomed. It bothered me as new people kept walking in the salesman out of nowhere ran up to them. It really feels great that you want to purchase a car and no one helps you. Not even when I walked out did anyone ever care that I was ignored for 20 minutes. Its great to know that they lost me as a customer and will never recommend this dealership to my family and friends. More

Great Service. Fair Price! What a great experience. Lots of selection of vehicles. No hassle financing and sales approach. I i will definitely go back for my next car!! What a great experience. Lots of selection of vehicles. No hassle financing and sales approach. I i will definitely go back for my next car!! More

First Time Buyer I was a first time buyer so the process of purchasing a car was new to me. The sales representatives were patient and answered my questions. They were I was a first time buyer so the process of purchasing a car was new to me. The sales representatives were patient and answered my questions. They were very helpful and it was an overall pleasant experience! Great service, very friendly! More

A positve car buying experience I researched the vehicle and had a good idea what I wanted in a car before going to JM Lexus. Dario Dziamalek answered any remaining questions and poi I researched the vehicle and had a good idea what I wanted in a car before going to JM Lexus. Dario Dziamalek answered any remaining questions and pointed out the subtle differences in models and years. Bob Collins then went over the financing, determining a payment schedule that worked with my budget. Gary Catronio delivered the vehicle and made sure I understood all the operating systems. At no time did I feel any pressure to buy, it was more like an education as to why Lexus was the best choice. 100% satisfied customer. P.S. a gym friend in the auto wholesale business told me since the buy "JM Lexus is privately owned, not like CarMax or AutoNation. They have wiggle room. They are a good dealership" More

2nd purchased from Bob Collins and I traveled 250miles I have been in sales for 25 years and have met one of the most honest, respectful and a knowledgable car people as Bob Collins at JM Lexus. I live in I have been in sales for 25 years and have met one of the most honest, respectful and a knowledgable car people as Bob Collins at JM Lexus. I live in Jacksonville, Fl(North Fld) and went way out of my way to buy a car from a honest person. You can count on me calling Bob Collins next time I buy a car. A big the thanks for making the car buying experience such a non-traditional, no pressured with integrity experience . Thanks Bob!!! Plus Gary after the sale was great as well. More

4th car and its gotten better every time This my third personnel car from jm Lexus over the past ten years I am very happy that's why I keep going back. Quality good service great prices and This my third personnel car from jm Lexus over the past ten years I am very happy that's why I keep going back. Quality good service great prices and great follow up. I Did my research every time and no one could beat the price the two month warranty on used cars and the conditioning that jm Lexus offers. Thank you for offering a safe and respectable environment to buy a used car . More

First Lexus!! This was our first car we bought together and it was our first Lexus. This place came recommended by a family friend, Alfonso and we had a nice exper This was our first car we bought together and it was our first Lexus. This place came recommended by a family friend, Alfonso and we had a nice experience. We got there, we knew what we wanted and they helped us out. Brian Mintzer, Gary Catronio and Matthew Heroux.... all contributed with making it enjoyable. From showing us the car, letting us test drive it and explaining to us all the cars features. We love it and couldn't be happier! Thank you! :) More

A couple of wonderful salesmen at JM This is my 3rd Lexus--all from JM; I wouldn't consider anything else. So, on this trip for the 3rd, I encountered Mark Ferrari, Brian Mintzer and Mich This is my 3rd Lexus--all from JM; I wouldn't consider anything else. So, on this trip for the 3rd, I encountered Mark Ferrari, Brian Mintzer and Michael Cooke as delivery specialist. Michael invited me to get in touch with him about any matter, after he had shown me some of the operational features of the car. They were all 3 amazing...so professional and friendly. They showed me they appreciated my business at a time when they knew I had options. BUT, after having the car about a week, I had a few minor cosmetic concerns. I called Mark and asked if I could bring it in. There I ran into Brian too. WOW...they both took an interest in my concerns, Immediately; both came out to look at the car..not ONE, but BOTH! They didn't try to make excuses or make me think I was responsible for the issues. They were as concerned after the sale as they were BEFORE it. Brian resolved one issue immediately on the spot, and Mark took ownership of the remaining two, and within a half hour or less, they had resolved them all. It is one thing when a salesman is courteous, caring, professional, and appreciative DURING a sale, but AFTER is quite a rare thing. And MARK and BRIAN were both just that. When I buy a car, I like to walk away thinking I have made a friend(s), and that certainly happened to me on this experience. JM is truly a business that values its customers and its employees; they treat them well, and it shows. They all truly want you to be 100% satisfied, both BEFORE and AFTER you take ownership of the car. I wouldn't go anywhere else. Even other Lexus dealerships are NOT the same. I've been to several and I live within 1 mile of another. JM and its sales staff are TOPS!!!! More