JM Lexus

We just leased our second RX350 from JM Lexus. Mr. Pezzuto was wonderful. He answered all our questions and concerns. The price was what we wanted to pay. He was not high pressuring and made our exper Pezzuto was wonderful. He answered all our questions and concerns. The price was what we wanted to pay. He was not high pressuring and made our experience a great one. We would highly recommend JM Lexus and especially Mr. Pezzuto to all of our friends. More

JM Lexus has been well known for years here in South Florida, as they are a high profile dealership and advertise extensively. I was skeptical as to whether the actual customer experience could possibly Florida, as they are a high profile dealership and advertise extensively. I was skeptical as to whether the actual customer experience could possibly be as good as the advertisements indicate. I had been looking at luxury cars, and was considering the Infinity G-37, The Buick LaCrosse, the Hyundai Genesis, and the Lexus ES 350. After visiting the other three dealers, I turned my attention to the Lexus. I had seen the car at the Ft Lauderdale Auto Show, and put in a request for a brochure. Although I wouldn't be buying for quite some time, Eve Bandolik sent me out the literature, and followed up with a personal phone call. In October, my wife and I went to the dealership to look at the car and were met there by Eve. The dealership is magnificent, and we were given a thorough tour of the vehicle as well as the safety features. We were then given a test drive, and a thorough tour of the service facility. It was decided that my vehicle would need to be special-ordered, and that it would take 90 to 120 days. Eve was able to work out an outstanding deal and we ordered the vehicle. During the next several months Eve kept us informed as to the progress of the vehicle, and in late January provided us with a production date of February 25th. In the interim, she met with me and arranged for me to meet with J.C. in the detailing department to select window tinting. So that it could be done prior to the delivery of the vehicle. Eve was an excellent guide throughout the process, advising me of when my vehicle would arrive at the port, and making arrangements for the final delivery. When we went to JM this past Saturday for delivery we were greeted by Eve along with Justin Warner, the Sales Manager. The delivery process was flawless. I was offered excellent financing terms through Lexus Financial Services, and met with the Finance Director Lance Digges. Once everything was signed, Eve took us out to the car and took the time to thoroughly explain all of the technical devices in the car including the navigation, voice recognition, audio system and cruise control. It was a lot to absorb, but Eve was in no hurry to let us go until she was sure we were satisfied. I have found JM Lexus to be a first class organization, and each and every employee there works as a team to assure the most enjoyable buying experience possible. If you are in the market for a Lexus, I highly recommend that you go to JM. If you don't go there first, make sure you pay a visit before you buy anywhere else. You won't be disappointed. More

I was conducting a nationwide search looking for a CPO '08 GS460 with low miles. Naturally, I wanted a "cream puff" at the lowest price. I'm in Atlanta and shopped all the dealerships here, and while I '08 GS460 with low miles. Naturally, I wanted a "cream puff" at the lowest price. I'm in Atlanta and shopped all the dealerships here, and while I found a few nice ones I was shocked at the $$ they were asking. So, I went to the internet and searched coast to coast. I found a car that, by the pictures, looked like it was brand new w/26k miles. Ok, so I found a few of those, but the price was the lowest low mileage car for 2000 miles. I immediately thought "whats wrong with it"? I picked up the phone and called JMLexus and was put in touch with Gary Catronio. Gary is a really likable guy with a passion for making customers happy. Not like most car guys. But JM Lexus is not like most car dealerships. They actually "care" about their customers! Gary went over the car with me, describing it in detail and assuring me the car looked better in person than in the photos and that there was absolutely nothing wrong with it. In fact, the car went through the CPO program and was serviced, conditioned and certified with flying colors. I was a little nervous buying a car on line. Gary made the difference. His efforts to answer all of my redundant and annoying questions over multiple calls really put my mind at ease about the car. I still can't believe I bought a car online, but we got the paperwork done and he shipped the car to Atlanta. Look folks, I'm as paranoid as anyone about getting screwed over with crappy merchandise. But when that car arrived, it was EXACTLY as Gary said it was. A three year old car with 26k in beautiful condition with nary a ding on it! It runs perfect, drives perfect and looks perfect. And I am one picky SOB. The experience didn't end with receipt of the car. Gary has followed up on a consistent basis to make sure that I'm enjoying the car and have no issues. He is not afraid to put his reputation on the line folks, and wouldn't do it if he didn't believe in his product. I highly recommend Gary for your next car purchase. He is a solid car guy with a ton of knowledge and is honest and upfront about every aspect of the deal (don't let the NY accent throw you off, haha!). :) More

Jaime was very attentive to our car needs and showed us the perfect "certified" RX330 that we have been looking for. My wife and I were very pleased with Jaime's professional approach explaining all we the perfect "certified" RX330 that we have been looking for. My wife and I were very pleased with Jaime's professional approach explaining all we need to know (never felt pressured) that led to our quick buying decision. Buying our RX330 at JM Lexus was fun and we are enjoying the ride. More

JEFFERY FELDER IS A SALES PERSON OF HIS WORD. HE IS A GREAT REPRESENTATIVE OF JM LEXUS.IRECENTLY HAD A PROBLEM WITH A PIECE OF MY ORIGINAL AGREEMENT AND HE TOOK THE TIME TO SOLVE IT TO MY SATTISFACION.I GREAT REPRESENTATIVE OF JM LEXUS.IRECENTLY HAD A PROBLEM WITH A PIECE OF MY ORIGINAL AGREEMENT AND HE TOOK THE TIME TO SOLVE IT TO MY SATTISFACION.I HAVE OWNED THREE JM LEXUS VEHCLES AND WILL BE BUYING MANY MORE FROM THIS DEALERSHIP BECAUSE OF JEFFREY FELDER .MY NAME IS JOEL DUBROW. More

At the age of 23 Most people at dealers such as Lexus of pembroke pines would simply ignore me and walk away and never take me serious. So I came to JM Lexus and was welcomes and I felt like it was my seco pembroke pines would simply ignore me and walk away and never take me serious. So I came to JM Lexus and was welcomes and I felt like it was my second home walking in. I was greeted with nice people after nice people I sat down and while I was waiting for my credit report the lady behind the bar offered me a delicious sandwich and cup of soda after the meal I finish and tech came out showed me all the gadgets and goodies and I was on my way home with a full stomach. More

Our JM Lexus salesperson, Jean Laurent, was extremely professional, courteous and helpful to a point where it was not to be believed in this day and age of indifference to customers! My wife and I arriv professional, courteous and helpful to a point where it was not to be believed in this day and age of indifference to customers! My wife and I arrived at JM Lexus rather late in the evening during a weekday, so the process of purchasing the car went into the late evening. Jean was more than happy to show us the new car showroom, the service department and the many, many amenities offered to JM Lexus customers. We could not believe that he had the energy to even consider taking the time to show us the entire facility. With our trade-in BMW X5, plus a small down payment, the Sales Manager, Heath Ewing, made it possible for my wife and I to drive off in our dream car, a Lexus RX 350. We have never enjoyed purchasing a new car so much as we did at JM Lexus. Thanks to Jean Laurant and Heath Ewing we are now committed customers of JM Lexus for life. Thank you again for runing such an outstanding car dealership. Sincerely, Glenn and Debra LeBlanc More

We had heard about JM Lexus and their wonderful reputation. We decided to stop by to look at the pre-owned cars. Our salesperson was friendly and knowledgeable. Everyone at JM Lexus Coconut Cree reputation. We decided to stop by to look at the pre-owned cars. Our salesperson was friendly and knowledgeable. Everyone at JM Lexus Coconut Creek truly make you feel at home. The certified pre-owned cars are in tremendous condition. We got a great price for our trade-in and great price for our pre-owned car! We definitely have become a devoted customer. More

I have been a long-time customer of JM Lexus. My salesman, Ron Pezzino, had surgery and wasn't available in-person to take care of me this time. But, he told me to contact JM -- and I did. I was salesman, Ron Pezzino, had surgery and wasn't available in-person to take care of me this time. But, he told me to contact JM -- and I did. I was fortunate to deal wit Robin McElroy and Alan Webster. Robin was extremely cordial (my wife was even very impressed -- she even wanted to adopt Robin). And, Alan delivered the vehicle and explained the workings of the "new" gadgets (main;y electronics). All-in-all, the experience was enjoyable. Because of the service that I have received from JM in the past, I plan to use their service department to take care of my vehicle. I hope that we continue to have a long and productive relationship. Howie Friedman More

My family has been shopping for a CPO Lexus ES 350 with specific options. To find the right mileage, color, options and year was a feat in and of itself. We have been Lexus owners for years dealing with de specific options. To find the right mileage, color, options and year was a feat in and of itself. We have been Lexus owners for years dealing with dealerships in Orlando and Miami primarily. We came accross JM Lexus and Gary through internet sales. I was a bit speculative but you can tell of their dedication to service and their leadership in product delivery from the minute you are communicated with. We agreed on a price (which saved us THOUSANDS$$$$) and made an appointment to drive down from Central Florida. A short 2 hours and 45 minutes which would serve as a tremendous test drive back since you have 72 hours to return if not satisfyed. Upon arriving at the dealership, the grand appearance was a bit overwhelming at first. We went for a tour of the facility and you could see it in everyone's eyes. PRIDE in what they do and JOY in delivery the best product, service and experience bar none! Gary was confident in answering questions, showed a professional demeanor throughout the vehicle test drive and inspection as well as accomodating regarding our logistical time due to driving down and time sensitivity to get back on the road. I have visited luxury dealerships and purchased other luxury vehicles in the past, Mercedes, Audi, Infinity and BMW. This dealership stands out above the rest in the way they treat you. They are not in business for today...THEY ARE BUILDING A RELATIONSHIP FOR A LIFETIME! No wonder they're the largest in the world. The vehicle drove flawlessly all the way back. A tremendous experience at JM LEXUS and one we will be glad to advise our friends and family about. Thank you JM LEXUS for doing what you do without equal. Thanks GARY for delivering on a promise and being "on the ball" whithout hesitation or reservation. You've made new friends! BC Orlando, FL More