JM Lexus

Service is amazing . From the moment, I walked into the Service department , Assistant Service Manager Andrew Pickett has been extremely helpful, honest and a pleasure to From the moment, I walked into the Service department , Assistant Service Manager Andrew Pickett has been extremely helpful, honest and a pleasure to work with. These days, finding great customer service is hard to find and I can honestly say Pickett is top notch. it's more of that small mom and pop comfortability that you rarely experience anywhere these days. No one wants to have to take there car in for service, but at least here.. It's quick,easy,and working with someone so friendly and kind makes taking your car in more enjoyable. More

Great dealership for buying and continued service Have been a loyal customer and continue to have all my lexus vehicles serviced here with my service manager Stacy Parker! Thank you for such great se Have been a loyal customer and continue to have all my lexus vehicles serviced here with my service manager Stacy Parker! Thank you for such great service More

great price, impeccable service, overall pleasant experience From the initial phone call to driving off the lot, every single individual was friendly, professional, knowledgeable, and efficient. Once I selected From the initial phone call to driving off the lot, every single individual was friendly, professional, knowledgeable, and efficient. Once I selected the vehicle I wanted, things moved very fast and smoothly,. All personnel handoffs were seamless. This is my second lease/purchase with this team and I could not be happier on all counts. And I drove down from Tampa. I will most certainly be back. I just wish I could service my vehicle here. More

Best customer experience at JM LEXUS! I would like to thank all of the lovely people at JM Lexus for helping me lease my 2015 NX200t! Paolo Scalici was hands down the best Product Speciali I would like to thank all of the lovely people at JM Lexus for helping me lease my 2015 NX200t! Paolo Scalici was hands down the best Product Specialist I have ever worked with. He was professional, kind, and took into consideration what was important to me to get the deal done. The whole JM Lexus team went above and beyond to provide excellent customer service and an ethical/honest transaction. I also dealt with Hieu Vo (Sales Director), who was excellent! He is a gentleman and such a pleasure to work with. My Finance Manager, Stanley Etienne was also great! David was helpful in helping go over the features on my car. This is my second Lexus and I come from a family that has only purchased Lexus. JM Family will forever have our business due to their loyalty and outstanding customer service. I would refer JM Lexus to any of my friend, family, or clients looking to buy a Lexus! Thank you all SO much for my new car! More

Awesome Customer Experience My wife and I are glad that we drove an hour from Miami Dade County to MJ Lexus when shopping for a new vehicle. For us Car shopping is very stressfu My wife and I are glad that we drove an hour from Miami Dade County to MJ Lexus when shopping for a new vehicle. For us Car shopping is very stressful as we have had some unpleasant experiences in the past with some Miami Dade County dealership and most of the times we have opt to drive further in order to have a better customer experience. Our initial contact at JM Lexus was with Mr. Hieu Vo; a true professional; and on our initial visit we just wanted to see and test drive the different models within our budget. We were put in the hands of Mr. John Churchill (Product Specialist); we test drove several vehicles last Saturday and we also were introduced to Mr. Alex Chalastori and to other members of JM Lexus organization. John, Alex and Hieu were always in constant communication with us for 3 days until we finalized all of our details pertaining our lease. On Wednesday we took possession of our new vehicle; everything was done as agreed on the phone and we were also impressed with a service that so far we have only experienced at JM Lexus (at our age we have purchased many vehicles; the car we treaded for our new Lexus was a Mercedes Benz and we did not received this service when we lease it). We spend over one hour with German Afanador (Delivery Specialist); we took a course in the Lexus technology with German. We like to thanks all of the JM Lexus staff that at some point worked with us through the process and we admire their professionalism, passion to help customers. Our hat goes off for Hieu Vo, Chalastori, (excellent follow up from Alex), John Church (work the hardest and call us the most; always very positive), German Afanador (He just don’t put a tag on vehicles; he teaches Lexus 101), and we also like to thanks Keegan Potter who did our financing and Ron Martin who spent some time speaking to us about the JM Lexus experience during our first visit to the dealership. Gentlemen; keep up the great work and you now have 2 loyal customers (my wife and I) More

Lexus Customer Satisfaction ALL SERVICE and especially Stacy Parker, Service Advisor have been outstanding - courteous, professional, extremely knowledgeable of present and futur ALL SERVICE and especially Stacy Parker, Service Advisor have been outstanding - courteous, professional, extremely knowledgeable of present and future needs. Very Satisfied Customer, Carolyn Harris More

Outstanding Buying Experience Best car purchase ever. No hardsell. Jerry explained everything completely. Friendly, courteous. Test drove the car, took us to service dept, kept Best car purchase ever. No hardsell. Jerry explained everything completely. Friendly, courteous. Test drove the car, took us to service dept, kept trying to feed us.. LOL. No games with the pricing or trade in. Just wanted us to have what we wanted at a fair price. It was raining when we bought our car, so Jerry and Gary moved both the cars, new and old, under cover so we didnt get soaked cleaning out the old car. Gary took the time, again, to make sure we new all the buttons and controls and were absolutely satisfied with everything. Thanks for the first great car buying experience D Mielke More

Outstanding Customer Service Representative JM Lexus has always provided excellent customer service, however my last 2 trips have been off the charts great. I have had the pleasure, yes I am sa JM Lexus has always provided excellent customer service, however my last 2 trips have been off the charts great. I have had the pleasure, yes I am saying pleasure about a car dealer service department, in working with Stacy Parker. Stacy is the absolute most professional Service Manager/customer service rep...I ever worked with. More

Utter waste of time I was in the dealership to inquire and possibly buy a vehicle. I ended up leaving with no deal. The following day I was inundated with calls and texts I was in the dealership to inquire and possibly buy a vehicle. I ended up leaving with no deal. The following day I was inundated with calls and texts asking about my experience and how it went. Outside of not getting a vehicle, it was okay. They then said they would work with me to earn my business and a sale. I laid out my terms and expectations beforehand to be sure it wasn't a waste of time. I was assured that I would be met with options and agreed to come back and attempt a deal. Upon arrival, the negotiations were nothing different from the previous day and they did not appear to want to earn my business or sell me a vehicle and maintained a firm/steadfast approach. In utter shock and disbelief, we ended up leaving without a deal and a parting greeting. This solidified my opinion on their sales approach and I will no longer consider them as an option or refer anyone to them. It was a totally disheartening experience from start to finish. More