JM Lexus

Great service and reasonable. Clearly told me what needed to be done and did only what I asked for. The place is clean and friendly, Very nice lounge with free service. Carlos, my advisor, remember needed to be done and did only what I asked for. The place is clean and friendly, Very nice lounge with free service. Carlos, my advisor, remember me from the old days when I had 2 other Lexus cars. What else can I ask for. Just great. More

I have been purchasing Lexus cars since 1989. In Florida more recently and New Jersey up until last year. My current experience was the best experience yet. All of the employees I interacted with were fri more recently and New Jersey up until last year. My current experience was the best experience yet. All of the employees I interacted with were friendly and accomodating. There was not any competitiveness amongst the sales people - they all wanted to make sure that the customer (me) was happy and comfortable. Most of all I learned more about my car (Rx350) this week than ever before thanks to Alexander. This is my 5th(?) Rx 350, I have also owned the IS 250 and the SC 450 at the same time that I owned or leased an Rx 350). Alexander goes beyond the call of duty when it comes to making a consumer comfortable with all the technolosy the car offers. His passion for the car is transparent and contagious. More

Very good experience buying my first brand new car. While I believe they initially undervalued my trade, they agreed to review the written offers I had received at other dealerships and then adjusted their o I believe they initially undervalued my trade, they agreed to review the written offers I had received at other dealerships and then adjusted their offer accordingly. (My truck contained a few aftermarket modifications which made estimating the value difficult.) I did not feel pressured to buy during the process, and when there were issues with the negotiations, ie. the trade value, I was typically asked what I thought could be done to resolve the issue. All of the staff I dealt with, from the greeter at the door to the "delivery specialist" that set me up in the new car, were courteous and helpful. I'd definitely recommend stopping by JM if you're in the market for a Lexus. More

I have been purchasing my cars form JM Lexus for 20 years. I highly recommend this dealership as they are extremely professional and aim to please. My salesman for the past 9 years has been Paolo Scal years. I highly recommend this dealership as they are extremely professional and aim to please. My salesman for the past 9 years has been Paolo Scalici a wonderfully qualified salesman. He has never stirred me wrong in knowing the type of car I would feel comfortable driving. When my husband and I walk into the showroom, it is such a pleasure to be greeted with such warmth and smiles. Everyone you encounter is very polite and knowledgeable. More

The service at JM Lexus is excellent. The service consultant Luis De La Roche couldn't be any nicer. It always seems he has my best interest at heart. Service is speedy professional and quality. If consultant Luis De La Roche couldn't be any nicer. It always seems he has my best interest at heart. Service is speedy professional and quality. If anything needs replacement or repair it is guaranteed for life as long as you own the vehicle. Wait time is probably the most delightful I have ever experienced in my 71 years. The comfortable waiting lounge pampers and occupies you. The service at JM Lexus is the main reason I would only own a Lexus. More

The splash guard in the front of my 2008 ES 350 was suddenly dragging on the floor. I called JM Lexus and they took me right in. Rinaldo in Express Service was very friendly, said they would put it u suddenly dragging on the floor. I called JM Lexus and they took me right in. Rinaldo in Express Service was very friendly, said they would put it up on the lift right away and get it fixed for me. He was true to his word. Half and hour later I was on my way and they didn't charge me a penny! The cashier was also friendly and accommodating as I asked her questions about my service contract (an unrelated matter) and let me use her phone since I forgot my cellphone in my office. Overall, another great JM Lexus experience! More

Everything from the dropoff of my vehicle to the obtaining of the loaner car for my use and my explaination of the problems with my car to Carlos Nunez,and the quality of the repair, was done with e obtaining of the loaner car for my use and my explaination of the problems with my car to Carlos Nunez,and the quality of the repair, was done with extraordinary professionalism.I was in and out of JM Lexus driving my loaner car within 20 minutes,and when I picked up my serviced vehicle the next day I was on my way home within 15 minutes Robert Lesnik More

I appreciate the excellent customer service I received from Edwin during the sale and from Robin in the finance process. I'm looking forward to my visits to their service department. from Edwin during the sale and from Robin in the finance process. I'm looking forward to my visits to their service department. More

Making the appointment was easy and convient. When I arrived I was greeted immeadiately and tended to until my assigned advisor was available. The entire process was explained to me and a very accurate arrived I was greeted immeadiately and tended to until my assigned advisor was available. The entire process was explained to me and a very accurate delivery time was give . When they decided that they wanted to do more than I was originaly told they called me and gave me a complete discription of what they would do with my permission. The entire experience was stress free and very well performed. More

Have always found JM Lexus to be fair and responsive to their customer - whether interacting with sails or service reps. John Hall shepherded our RX 350 through unusual warranty issues involving both n their customer - whether interacting with sails or service reps. John Hall shepherded our RX 350 through unusual warranty issues involving both navigation and air conditioning. The AC took considerable time, as the necessary part was difficult to find. John obtained a loner vehicle and kept us throughly informed as to the status of the repairs. John's "the man" for our service at JM Lexus. More