JM Lexus

Deserving a 10! My RX 350 had a 60,000 mile service at JM Lexus last month. As has been my past experience, service, time of service, and staff interaction was all to My RX 350 had a 60,000 mile service at JM Lexus last month. As has been my past experience, service, time of service, and staff interaction was all top notch. I realized today (about a month later) that I was supposed to have completed a survey, which I vaguely recall seeing in my email....but must have deleted. I called the service manager today to make sure that that the Service Advisor that I worked with (John Nahar), was not in some way docked because I did not complete a survey. I was given this site....and want to share here that my service experience last month was a "10". As a side, I had scheduled service and taken the car in months earlier when I (mistakenly) thought it was due for this service, only to have John tell me at that time to wait and schedule at the appropriate future date. I thanked him for recommending that I postpone the expense, accepted a car wash, and left that day thinking about how many dealers would send home a scheduled maintenance for another day, postponing money in the cash register - I think doing that reflects positively on the character of this Service Advisor and on JM Lexus. EL More

Great Experience Our hotel is happy to partner with JM Lexus, and to be able to drive our house cars in style. Gary Andrews is professional and always accommodating. T Our hotel is happy to partner with JM Lexus, and to be able to drive our house cars in style. Gary Andrews is professional and always accommodating. Thank you for taking care of us! More

Service department overcharges labor time Service department quotes exorbitant amount of labor hours ripping off customers whose cars are not under warranty. I was quoted $550 including 1-1/2 Service department quotes exorbitant amount of labor hours ripping off customers whose cars are not under warranty. I was quoted $550 including 1-1/2 hours labor to replace a trunk latch. I went and purchased an oem trunk latch online and had a professional mechanic install it. They had installed within 15 minutes. Called the manager Dave morgan and complained on deaf ears. Please use any other dealer than this. The extra labor costs pay for the free food and waiting area. Buyer Beware!!! More

What can I say? Simply the best! My guy (Maury) came through with a great deal for me. My wife and I now have bought 2 cars from them and would recommend them to an Simply the best! My guy (Maury) came through with a great deal for me. My wife and I now have bought 2 cars from them and would recommend them to anyone!! We actually live very close to another Lexus dealership but pass it up to go to JM. The whole experience is first class. The final handoff was terrific also as our guy (German) was very patient while I was trying to set up the insurance for the car. Will continue to go to them for any or our car needs! I only wish I could give more than 5 stars!!!! More

50 mile drive because north Miami refused service I had to drive 50 miles since north Miami wouldn't service my car which I bought there actually through yoni! JM felt so bad for that I've been drivin I had to drive 50 miles since north Miami wouldn't service my car which I bought there actually through yoni! JM felt so bad for that I've been driving 5 months with faulty breaks that Ed claimed at north Miami was nothing wrong with! Jm thank you for making up for north Miami disgusting behavior and no knowledge of cars claiming there was no noise in my brand new car only 2014. David was so companionate at JM he was my advisor and he handled everything from A toZ all on his own unlike north Miami Lexus! I will possibly be looking at ligation with North Miami allowing me to drive with faulty breaks with children in the car because Ed's feelings and Barbs feelings were hurt! Many people have issues at North Miami! If it wasn't for the far ride I'd go to JM all the time! But now I'll have to buy a different car! Anyway thank you David! You should train north Miami how to act towards long time customers! More

Lexus. No Other Option From the day I bought my 2002 IS300 until now 180k later I have been nothing but 100% satisfied. My service rep. Stacy Parker is one of a kind, he t From the day I bought my 2002 IS300 until now 180k later I have been nothing but 100% satisfied. My service rep. Stacy Parker is one of a kind, he truly cares about his customers. I can't imagine driving anything other than a Lexus - or dealing with anyone other than Stacy. More

Always Amazing...Everytime! There’s nothing like the peace I have when dealing with JM Lexus. My service rep, Stacy Parker, is beyond wonderful. He always takes the time to make There’s nothing like the peace I have when dealing with JM Lexus. My service rep, Stacy Parker, is beyond wonderful. He always takes the time to make sure I understand what my vehicle needs, why it’s needed, and the process to expect. I can trust him – which is priceless. All around, 100%, satisfied customer : ) More

Service is amazing . From the moment, I walked into the Service department , Assistant Service Manager Andrew Pickett has been extremely helpful, honest and a pleasure to From the moment, I walked into the Service department , Assistant Service Manager Andrew Pickett has been extremely helpful, honest and a pleasure to work with. These days, finding great customer service is hard to find and I can honestly say Pickett is top notch. it's more of that small mom and pop comfortability that you rarely experience anywhere these days. No one wants to have to take there car in for service, but at least here.. It's quick,easy,and working with someone so friendly and kind makes taking your car in more enjoyable. More

Great dealership for buying and continued service Have been a loyal customer and continue to have all my lexus vehicles serviced here with my service manager Stacy Parker! Thank you for such great se Have been a loyal customer and continue to have all my lexus vehicles serviced here with my service manager Stacy Parker! Thank you for such great service More