JM Lexus

Hello... Last Wednesday we traded our Youkon Denali in, (which we loved), because we no longer needed a vehicle of that size. We met with Robert Seeley who took care of all of the paperwork...and I mean al (which we loved), because we no longer needed a vehicle of that size. We met with Robert Seeley who took care of all of the paperwork...and I mean all. Then, we met with Ron Pezzino who then showed us the vehicle and followed up to make sure we were happy with everything, (even came over to get my garage door clicker in sync with the car garage door opener). Last but not least, we then went with Darryl who spent 2 hours with me, (my husband went home- comfortable knowing that I was in good hands), showing me how everything worked in my new Lexus RX 350.What a funny guy! They were all wonderful! I was really nervous about the whole thing because we have never owned a Lexus before. I tell you ....from the time I got into my new Lexus until now...(only one week later)...I feel like I am on vacation every time I get into it! Darryl also set a spa station up for me to listen to on speed scan..thanks Darryl!! (It's a good thing...because it is my vacation for the next couple of years!Ha!) Thanks to JM Lexus and to all the gentlemen who helped to make this such a great experience...Bob & Vicki Morency More

We have been proud Lexus owners since 2006. In tandem with loving our vehicle, having the pleasure of dealing with Service Advisor Conrad Backer, continues to make our experience at JM Lexus pleasurable. with loving our vehicle, having the pleasure of dealing with Service Advisor Conrad Backer, continues to make our experience at JM Lexus pleasurable. Conrad is the most professional, friendly and accommodating service advisor we have ever known. His communication is top-notch and he treats his customers with respect and understanding. Conrad always has a smile on his face! We are so very greatful for evereyone at JM Lexus, especially Conrad Backer! More

Sid was very knowledgeable about the vehicle and extremely attentive. We arrived at the dealership late but he took time with us to make sure we were getting the vehicle we wanted. His job didn't extremely attentive. We arrived at the dealership late but he took time with us to make sure we were getting the vehicle we wanted. His job didn't end when we decided to buy. He stayed until we left (hrs after the dealership closed), made sure we were hydrated and had our share of cookies and even sent a picture of the family in front of our new CT200h before we left the lot. Hands down, this has been the best car buying experience we've ever had! We wouldn't hesitate to send others Sid's way as we know he will take excellent care of them. More

This was another wonderful experience. This is the 3rd car I have gotten here and I will continue to do so. I recommend anyone looking for a Lexus to only shop here.The gentleman helping me were outstandi car I have gotten here and I will continue to do so. I recommend anyone looking for a Lexus to only shop here.The gentleman helping me were outstanding! More

The process of bringing in my 2008 LS 460 for servicing was fast, professional and seamless. Mr. Backer greeted me as I was rolling up at my appointment time. It took less than ten minutes to go through a was fast, professional and seamless. Mr. Backer greeted me as I was rolling up at my appointment time. It took less than ten minutes to go through a long list of issues, some of which were difficult to explain, but Mr. Backer intuitively understood the problem, wrote up the work ticket, and got me into a loaner car in a very short amount of time (less than 20 minutes total between time of arrival with my LS, and time of departure in a loaner, much faster than I had estimated). The car was in for a few days, but Mr. Backer kept me current with the status of the multiple repairs.It was a very nice experience. More

The service at JM Lexus is ectremely friendly, accommodating and efficient. I have been to other dealerships that did not treat their customers as well, including the offer of snacks and beverages accommodating and efficient. I have been to other dealerships that did not treat their customers as well, including the offer of snacks and beverages while waiting and very quick and efficient delivery. More

I would highly recommend the service dept at JM Lexus.Conrad is particularly excellent at his job and I would definitely recommend him to anyone who asked my opinion.I have had great experiences wi Lexus.Conrad is particularly excellent at his job and I would definitely recommend him to anyone who asked my opinion.I have had great experiences with the service dept even though I think it is more expensive than other places.In spite of the expense,I still choose to have my car serviced only at JM Lexus.I do not speak as highly about the sales dept. If someone is interested in speaking about this, I would be happy to go into details about my experiences with sales. More

Being in customer service for over 22 years, I am fully aware of the importance of quality customer service and how it impact ones business.I am continuously impressed with the quality of service provided aware of the importance of quality customer service and how it impact ones business.I am continuously impressed with the quality of service provided to me in the service department by Conrad. His service is absolutely impecable every time I visit JM Leus. He's genuine, knowledgeable, dedicated, resourceful, caring and has an infectous smile that would brighten anyones day. It is with this information that I commend Conrad and state that he is truly an asset to JM Leus in Margate. More

This is the second sales experience with Alex Bondarevsky and consistancy is the word! Not the typical pushy car salesman and always keeps his promises. Alex is a professional. Very courtious and very knowle and consistancy is the word! Not the typical pushy car salesman and always keeps his promises. Alex is a professional. Very courtious and very knowledgable. He is definitely a true asset to JM Lexus. Thank you! More

I had been searching for a Certified 2011 Lexus ES 350, I had been searching for a Certified 2011 Lexus ES 350, when I discovered my dream car at JM Lexus in Coconut Creek, Florida. I spoke to Jaime Gait I had been searching for a Certified 2011 Lexus ES 350, when I discovered my dream car at JM Lexus in Coconut Creek, Florida. I spoke to Jaime Gaitan, the Product Specialist, and set up an appointment to meet with him the next day. Although I live in Naples, Florida, I had no problem driving to the other coast to see the car. I'm so glad I did. The car was even nicer than I imagined and after the Test Drive, Jaime walked me through the process so that I could drive it off the lot the same day. I then had a meeting with Heath Ewing, the Sales Manager, and after agreeing on the price for the car, he took care of all of the paperwork. It was a very relaxed process, and Heath was extremely professional. While Heath was completing the paperwork, I had a meeting with Gary Catronio, the Delivery Specialist. Gary explained how the various options worked on the car, and I felt very comfortable driving the car home while enjoying the Navigation System and XM Satellite Radio. One might think that once you drive a car off a Dealer's Lot that with the exception of service, you won't hear from them again. That's not the case at JM Lexus. Both Jaime and Gary have called to see if I had any questions and to make sure that I was enjoying my new car. I was extremely impressed with my experience at JM Lexus. I would highly recommend this dealership to potential customers. I know that I will be back again. More