JM Lexus

The splash guard in the front of my 2008 ES 350 was suddenly dragging on the floor. I called JM Lexus and they took me right in. Rinaldo in Express Service was very friendly, said they would put it u suddenly dragging on the floor. I called JM Lexus and they took me right in. Rinaldo in Express Service was very friendly, said they would put it up on the lift right away and get it fixed for me. He was true to his word. Half and hour later I was on my way and they didn't charge me a penny! The cashier was also friendly and accommodating as I asked her questions about my service contract (an unrelated matter) and let me use her phone since I forgot my cellphone in my office. Overall, another great JM Lexus experience! More

Everything from the dropoff of my vehicle to the obtaining of the loaner car for my use and my explaination of the problems with my car to Carlos Nunez,and the quality of the repair, was done with e obtaining of the loaner car for my use and my explaination of the problems with my car to Carlos Nunez,and the quality of the repair, was done with extraordinary professionalism.I was in and out of JM Lexus driving my loaner car within 20 minutes,and when I picked up my serviced vehicle the next day I was on my way home within 15 minutes Robert Lesnik More

I appreciate the excellent customer service I received from Edwin during the sale and from Robin in the finance process. I'm looking forward to my visits to their service department. from Edwin during the sale and from Robin in the finance process. I'm looking forward to my visits to their service department. More

Making the appointment was easy and convient. When I arrived I was greeted immeadiately and tended to until my assigned advisor was available. The entire process was explained to me and a very accurate arrived I was greeted immeadiately and tended to until my assigned advisor was available. The entire process was explained to me and a very accurate delivery time was give . When they decided that they wanted to do more than I was originaly told they called me and gave me a complete discription of what they would do with my permission. The entire experience was stress free and very well performed. More

Have always found JM Lexus to be fair and responsive to their customer - whether interacting with sails or service reps. John Hall shepherded our RX 350 through unusual warranty issues involving both n their customer - whether interacting with sails or service reps. John Hall shepherded our RX 350 through unusual warranty issues involving both navigation and air conditioning. The AC took considerable time, as the necessary part was difficult to find. John obtained a loner vehicle and kept us throughly informed as to the status of the repairs. John's "the man" for our service at JM Lexus. More

This experience was the best we have ever head when buying a car. Stephen was friendly and extremely knowledgable about every aspect of the vehicle we purchased. Everyone was up front and truly went buying a car. Stephen was friendly and extremely knowledgable about every aspect of the vehicle we purchased. Everyone was up front and truly went out of their way to make us feel special, even so far as to stay two hours past closing to explain all the great features!!! We are so glad to be part of the JM Lexus family!!! More

Gary & Stephen Redeg took the time to show me & my wife the 2010 Lexus ES350 that we came down from St Augustine to see. Stephen explained all of the vehicle's features, showed us around the J M Le my wife the 2010 Lexus ES350 that we came down from St Augustine to see. Stephen explained all of the vehicle's features, showed us around the J M Lexus Facility, the maintenance area & the customer waiting area and took us for a test drive. After we purchased the vehicle Gary took the time to set with us in the vehicle and go over how every feature of the Lexus worked & then programmed our cell phones to work over the vehicles bluetooth feature. I would recommend this TEAM to anyone wanting to purchase a Pre-Owned Lexus. More

I had an amazing experience at JM Lexus. This was my first luxury car lease and the transaction from beginning to end was very comforting. Melina was very informative on how to use and operate my new ve first luxury car lease and the transaction from beginning to end was very comforting. Melina was very informative on how to use and operate my new vehicle. all the sales managers were very helpful and the overall experience was exception. I am so happy to be a part of the JM Lexus family. Great experience. More

The service and overall experience was one that surpassed my expectations. All of my questions were answered in a friendly and timely manner. Gary Catronio is a very personable man and he takes great pride i my expectations. All of my questions were answered in a friendly and timely manner. Gary Catronio is a very personable man and he takes great pride in his work. He was always available, whether it was via phone or in person, and made sure I was completely satisfied with all aspects of my purchase. Stephen Rideg is a very intelligent individual, he helped me learn every aspect about the car, inside and out. I felt that he went above and beyond when it came to helping me with any dilemmas I had. My next Lexus purchase will surely be with either of the two! More

Last month I was pleasantly surprised when Mr. Robert Ripley, Express Service Advisor for JM Lexus, provided exceptional service to me during a battery / electrical problem I encountered in my Lexus LX47 Ripley, Express Service Advisor for JM Lexus, provided exceptional service to me during a battery / electrical problem I encountered in my Lexus LX470. Mr. Ripley was eager to expeditiously resolve the problem by discussing a plan to diagnostically check the electrical system to determine exactly why the relatively new battery was discharging. He was very personable and courteous to me during this process and made me feel like a valued customer. The JM Lexus team fixed the problem and there was no charge since the battery was still under warranty. More importantly, Robert treated me with respect and professionalism that will keep me coming back to him at JM Lexus knowing I will be dealt with honestly and fairly. More