JM Lexus

This was another wonderful experience. This is the 3rd car I have gotten here and I will continue to do so. I recommend anyone looking for a Lexus to only shop here.The gentleman helping me were outstandi car I have gotten here and I will continue to do so. I recommend anyone looking for a Lexus to only shop here.The gentleman helping me were outstanding! More

The process of bringing in my 2008 LS 460 for servicing was fast, professional and seamless. Mr. Backer greeted me as I was rolling up at my appointment time. It took less than ten minutes to go through a was fast, professional and seamless. Mr. Backer greeted me as I was rolling up at my appointment time. It took less than ten minutes to go through a long list of issues, some of which were difficult to explain, but Mr. Backer intuitively understood the problem, wrote up the work ticket, and got me into a loaner car in a very short amount of time (less than 20 minutes total between time of arrival with my LS, and time of departure in a loaner, much faster than I had estimated). The car was in for a few days, but Mr. Backer kept me current with the status of the multiple repairs.It was a very nice experience. More

The service at JM Lexus is ectremely friendly, accommodating and efficient. I have been to other dealerships that did not treat their customers as well, including the offer of snacks and beverages accommodating and efficient. I have been to other dealerships that did not treat their customers as well, including the offer of snacks and beverages while waiting and very quick and efficient delivery. More

I would highly recommend the service dept at JM Lexus.Conrad is particularly excellent at his job and I would definitely recommend him to anyone who asked my opinion.I have had great experiences wi Lexus.Conrad is particularly excellent at his job and I would definitely recommend him to anyone who asked my opinion.I have had great experiences with the service dept even though I think it is more expensive than other places.In spite of the expense,I still choose to have my car serviced only at JM Lexus.I do not speak as highly about the sales dept. If someone is interested in speaking about this, I would be happy to go into details about my experiences with sales. More

Being in customer service for over 22 years, I am fully aware of the importance of quality customer service and how it impact ones business.I am continuously impressed with the quality of service provided aware of the importance of quality customer service and how it impact ones business.I am continuously impressed with the quality of service provided to me in the service department by Conrad. His service is absolutely impecable every time I visit JM Leus. He's genuine, knowledgeable, dedicated, resourceful, caring and has an infectous smile that would brighten anyones day. It is with this information that I commend Conrad and state that he is truly an asset to JM Leus in Margate. More

This is the second sales experience with Alex Bondarevsky and consistancy is the word! Not the typical pushy car salesman and always keeps his promises. Alex is a professional. Very courtious and very knowle and consistancy is the word! Not the typical pushy car salesman and always keeps his promises. Alex is a professional. Very courtious and very knowledgable. He is definitely a true asset to JM Lexus. Thank you! More

I had been searching for a Certified 2011 Lexus ES 350, I had been searching for a Certified 2011 Lexus ES 350, when I discovered my dream car at JM Lexus in Coconut Creek, Florida. I spoke to Jaime Gait I had been searching for a Certified 2011 Lexus ES 350, when I discovered my dream car at JM Lexus in Coconut Creek, Florida. I spoke to Jaime Gaitan, the Product Specialist, and set up an appointment to meet with him the next day. Although I live in Naples, Florida, I had no problem driving to the other coast to see the car. I'm so glad I did. The car was even nicer than I imagined and after the Test Drive, Jaime walked me through the process so that I could drive it off the lot the same day. I then had a meeting with Heath Ewing, the Sales Manager, and after agreeing on the price for the car, he took care of all of the paperwork. It was a very relaxed process, and Heath was extremely professional. While Heath was completing the paperwork, I had a meeting with Gary Catronio, the Delivery Specialist. Gary explained how the various options worked on the car, and I felt very comfortable driving the car home while enjoying the Navigation System and XM Satellite Radio. One might think that once you drive a car off a Dealer's Lot that with the exception of service, you won't hear from them again. That's not the case at JM Lexus. Both Jaime and Gary have called to see if I had any questions and to make sure that I was enjoying my new car. I was extremely impressed with my experience at JM Lexus. I would highly recommend this dealership to potential customers. I know that I will be back again. More

Servicing my ES 350 at JM Lexus is always a pleasure. The staff is courteous and efficient and the lounge area the most customer friendly place in the auto industry. staff is courteous and efficient and the lounge area the most customer friendly place in the auto industry. More

every one I came in contact with gave exceptional service. They sold me the car and gave extra care after the sale was made which show great culture of the firm service. They sold me the car and gave extra care after the sale was made which show great culture of the firm More

I initiated my purchase online. I first came into contact with Michael Robbins and Reggie Johnson the business manager. They explained everything carefully and were hospitable. I made a selection o contact with Michael Robbins and Reggie Johnson the business manager. They explained everything carefully and were hospitable. I made a selection online and directly afterwards Reggie overnighted the documents to my home in South Carolina. A week later I flew to Florida to pick up the car. Gary Catronio picked me up from the airport and drove me straight to the dealership. I was given a tour and taken to the lot to pick up my car, but while I was on the lot I decided I liked one of the other colors more. Reggie and Gary made the switch worry-free and easy. I was offered food and cappuccino to make my wait during the final car detailing more pleasurable. These guys definitely made the process of buying my first automobile as stress-free as possible. I recently graduated college and bought the car through Lexus' recent college graduate program. This experience will definitely make me a lifetime buyer of Lexus Automobiles. More