JM Lexus

First Lexus!! This was our first car we bought together and it was our first Lexus. This place came recommended by a family friend, Alfonso and we had a nice exper This was our first car we bought together and it was our first Lexus. This place came recommended by a family friend, Alfonso and we had a nice experience. We got there, we knew what we wanted and they helped us out. Brian Mintzer, Gary Catronio and Matthew Heroux.... all contributed with making it enjoyable. From showing us the car, letting us test drive it and explaining to us all the cars features. We love it and couldn't be happier! Thank you! :) More

A couple of wonderful salesmen at JM This is my 3rd Lexus--all from JM; I wouldn't consider anything else. So, on this trip for the 3rd, I encountered Mark Ferrari, Brian Mintzer and Mich This is my 3rd Lexus--all from JM; I wouldn't consider anything else. So, on this trip for the 3rd, I encountered Mark Ferrari, Brian Mintzer and Michael Cooke as delivery specialist. Michael invited me to get in touch with him about any matter, after he had shown me some of the operational features of the car. They were all 3 amazing...so professional and friendly. They showed me they appreciated my business at a time when they knew I had options. BUT, after having the car about a week, I had a few minor cosmetic concerns. I called Mark and asked if I could bring it in. There I ran into Brian too. WOW...they both took an interest in my concerns, Immediately; both came out to look at the car..not ONE, but BOTH! They didn't try to make excuses or make me think I was responsible for the issues. They were as concerned after the sale as they were BEFORE it. Brian resolved one issue immediately on the spot, and Mark took ownership of the remaining two, and within a half hour or less, they had resolved them all. It is one thing when a salesman is courteous, caring, professional, and appreciative DURING a sale, but AFTER is quite a rare thing. And MARK and BRIAN were both just that. When I buy a car, I like to walk away thinking I have made a friend(s), and that certainly happened to me on this experience. JM is truly a business that values its customers and its employees; they treat them well, and it shows. They all truly want you to be 100% satisfied, both BEFORE and AFTER you take ownership of the car. I wouldn't go anywhere else. Even other Lexus dealerships are NOT the same. I've been to several and I live within 1 mile of another. JM and its sales staff are TOPS!!!! More

Great people, excellent experience!!! Luis Tello, Richard Roth & Bob Collins made today's purchase pleasurable and enjoyable. They were not pushy; had patience, found what we wanted, nego Luis Tello, Richard Roth & Bob Collins made today's purchase pleasurable and enjoyable. They were not pushy; had patience, found what we wanted, negotiated price and terms professionally and provided us with our 4th Lexus RX in a row. More

"Customer Service Exceeds Expectations" The JM Lexus experience definitely exceeded my expectations. From our very first visit and test drive with Yelena Arkhipova to the delivery of my veh The JM Lexus experience definitely exceeded my expectations. From our very first visit and test drive with Yelena Arkhipova to the delivery of my vehicle by delivery specialist, Gary Cahonio, I was totally satisfied. The professional, yet personal service provided by product specialist, Dario Dziamalek, and sales manager, Bob Collins, made buying a car "fun" and easy.. Their director, Greg Ziegler, was great to work with, and should feel honored to have this caliber of individuals in his employ. More

Buy from J.M. Lexus with complete confidence! Doing business with Michael Robbins was hassle free, no pressure, and informative. He was anxious to be sure I came away satisfied and I did. Every Doing business with Michael Robbins was hassle free, no pressure, and informative. He was anxious to be sure I came away satisfied and I did. Every employee I came in contact with was extremely friendly and anxious to help. I had come in for service to my much older Lexus but decided to look at pre-owned vehicles while waiting, and came away with a perfect vehicle for me knowing that I had dealt with a very reliable, highly respected, dealership which has the finest reputation for honesty, service, and low pressure. JM Lexus definitely deserves the 5 stars they have earned by everyone who has had a car buying experience there. Mike Cooke and Bob Collins also deserve mention for having all of the above qualities of helpfulness and friendliness. Barbara Weinberg More

Superior Service This is the third vehicle I have purchased from JM Lexus and cannot image purchasing a car from anyone else. The atmosphere, service, and dedication e This is the third vehicle I have purchased from JM Lexus and cannot image purchasing a car from anyone else. The atmosphere, service, and dedication each employee gives to their customers is unmatched by any other dealer. This is truly what car buying should be; upfront, honest, and committed to assisting the customer. Peter Santovito is personable, patient, and knowledgeable. He will help you get the exact vehicle you want!! More

"TWO THUMBS UP" from the moment i walked in I knew JM Lexus was my last stop. I feel honored to have purchased a car from JM Lexus. This is business of true class and from the moment i walked in I knew JM Lexus was my last stop. I feel honored to have purchased a car from JM Lexus. This is business of true class and service. Donald Norton my Product Specialist was beyond satisfactory and was very courteous. He took me through their enormous inventory to help find the perfect vehicle for me. thankfully we found the perfect match and after that the rest was a cake walk. i was very comfortable with the level of honesty in the Negotiation with John Eramo and Robert Collins. Both of them were very thorough while explaining my purchase. When i finished Daniel Meininger my Delivery specialist did an outstanding job explaining all of the cool features of my new IS 250 Fsport. I cant express how happy i am with the purchase and JM Lexus. Thank you to everyone that helpled me through my experience. More

Customer Satisfaction is there GOAL It starts with Greg Zeigler, Preowned Sales Director who makes sure everyone who works for him, takes care of the customer. I had Richard Meier, who m It starts with Greg Zeigler, Preowned Sales Director who makes sure everyone who works for him, takes care of the customer. I had Richard Meier, who maybe young but let me assure you he makes sure he finds what you want. He worked around my schedule, and made it easy to find the vehicle i was looking for. Sales Manager Bob Collins, is a PRO he made the purchasing process easy, and fast. He explained everything, and I told him what I wanted and he made it happen. Last Gary Catvomio made sure the transfer to the new vehicle was smooth. this is my 3rd vehicle from this dealership, and when my wife is ready will go back and get a IS 250 from them. More

Excellent Experience Simple straight up numbers and gave me and gave me an great trade in allowance. Jerry Gruher was an excellent sales person. The transaction was fast a Simple straight up numbers and gave me and gave me an great trade in allowance. Jerry Gruher was an excellent sales person. The transaction was fast and simple; Bob Collins and Gary Catronio were all great to work with. More

Great Experience at JM Lexus It was well worth the drive from DT Miami to this dealership where I purchased a certified preowned Lexus. Luis Tello and John Eramo were extremely h It was well worth the drive from DT Miami to this dealership where I purchased a certified preowned Lexus. Luis Tello and John Eramo were extremely helpful and made the car buying experience hassle free. Daniel Meininger was terrific at explaining how to use all of the features and equipment on my new vehicle. He was very patient and very thorough. Luis even called the next day to see how I was doing. All in all, I was extremely pleased with this dealership. They seem to really value their customers. More