JM Lexus

NOT LIKE ANY OTHER CAR BUYING EXPERIENCE I have purchased/leased EVERY CAR I'VE DRIVEN FROM since the early 90s from JM LEXUS.. I even got a Pre-Owned Mercedes from JM....(BIG MISTAKE--It onl I have purchased/leased EVERY CAR I'VE DRIVEN FROM since the early 90s from JM LEXUS.. I even got a Pre-Owned Mercedes from JM....(BIG MISTAKE--It only made me appreciate the Lexus brand that much more). I have to say that not only is LEXUS the best vehicle on the luxury market but JM Lexus is the only place I would shop for a car. Most recently,I decided to look at pre-owned Lexus for the first time. I met Gary Catronio.at the pre-owned store. Not only did he review options for a Pre-Owned Vehicle, but he also advised me as to ALL options, both new and pre-owned that would provide the best opportunity for me. His intention was not to just sell me a car but attempt to build a long-term relationship with a potential customer. I've never been told to wait a few months before moving forward with an automotive purchase. Right there he had my trust! He kept in touch with me over the next few months and I ended up leasing another vehicle this past Sept. Salespeople like Gary truly stand out when it comes to building long-term, trusting relationship. I also don't want to forget to acknowledge Carlos Nunez. He's been my service advisor since Day 1. He has been one of the reasons I've stayed with Lexus for so many years. I would recommend JM Lexus to anyone looking for a different car-buying experience.. More

Smooth and seamless buying experience with Dario. Very happy to have had Dario Dziamalek as a Lexus expert who gave me detailed and comprehensive information, a real peace of mind in the buying proces Very happy to have had Dario Dziamalek as a Lexus expert who gave me detailed and comprehensive information, a real peace of mind in the buying process. He is very patient and has a great personality. I would definite recommend him to my friends and clients. More

Good buyer experience I felt the experience went well. Daniel was very patient and understanding of our needs. He offered us various options and would not proceed without o I felt the experience went well. Daniel was very patient and understanding of our needs. He offered us various options and would not proceed without our agreement and understNding of the processes involved. At the conclusion of the sale he was very helpful in getting the new car situated. In all honesty the only thing he did not do was offer us coffee or refreshments. More

An awesome experience I would like let the world know I had an awesome experience shopping for my first Lexus at JM. I received a lot of information about other dealership I would like let the world know I had an awesome experience shopping for my first Lexus at JM. I received a lot of information about other dealerships and why I should go elsewhere but my mind took me to JM Lexus and I am glad I went. I arrived around 1 P.M and I was introduce to Mr. Kahari Whittaker. Mr. Whittaker was a very helpful, knowledgeable and patient young man. I would take my hat off to this man because he has a humor about himself that kept me laughing. I look forward to doing business with JM in the future. More

It was awesome from beginning thru entire process My 1st time experience was great! I look forward to this Marriage. Coming from Cadillac I found the transition to be well worth the switch. My 1st time experience was great! I look forward to this Marriage. Coming from Cadillac I found the transition to be well worth the switch. More

Gary Catronio is AWESOME Gary is extremely knowledgeable and customer service oriented. It was a pure pleasure dealing with him and JM LEXUS. The new pricing procedure is grea Gary is extremely knowledgeable and customer service oriented. It was a pure pleasure dealing with him and JM LEXUS. The new pricing procedure is great as well More

Best car leasing expierence we have ever had. We had a wonderful day long expierence with German Afanador who gently assisted with our purchase of our sixth Lexus. As mature adults, we appreciated We had a wonderful day long expierence with German Afanador who gently assisted with our purchase of our sixth Lexus. As mature adults, we appreciated his understanding of what our needs were with class and patience. We are new to JM Lexus as we have always used another dealer and we are very pleased with the dealership and the non negotiable pricing and very fair practice of trade-in dollars. We would encourage friends and relatives to shop at JM Lexus and of course German. He is the best there is ! More

Lexus Plus Kahari Whittaker is a very pleasant young man and easy to work with. His eagerness to learn, to improve, and to provide his clients good service make Kahari Whittaker is a very pleasant young man and easy to work with. His eagerness to learn, to improve, and to provide his clients good service make him a very good representative for JM LEXUS. At the time of my visit, the staff at JM LEXUS was rolling out Lexus Plus, a single point customer sales/service initiative. It is a great concept that is experiencing some growing pains. But I am certain it will become very effective over time with some adjustments. More

Best buying experience ever! I just purchased a new Lexus RX 350. My Sales Manager was Gary Catronio. Our initial contact was over the phone. We got to talking and I explained tha I just purchased a new Lexus RX 350. My Sales Manager was Gary Catronio. Our initial contact was over the phone. We got to talking and I explained that I had an unfortunate experience with a recent car buying attempt at another dealership. Gary explained the sales philosophy that JM Lexus has adopted and immediately put me at ease. As we spoke, I found him to be not only knowledgeable and professional but very easy to talk to. Once I explained my requirements, he made several suggestions that fit my needs. Once My wife and I got to the dealership, the excellent buying experience began. We immediately made a connection with Gary. He just came across as a very honest, friendly and decent person. His tremendous knowledge of the Lexus vehicles became immediately apparent as he expertly pointed out the equipment and options of the RX 350 we were about to test drive. Within the first couple of minutes we knew this was the vehicle for us. The color, interior, equipment and performance of the vehicle were perfect. The car buying process is often tedious and stressful but not with Gary. He addressed every one of our concerns with an outstanding demeanor and made the entire deal stress free. We found that we had several things in common with him and by the end of the day we felt like we were in the presence of an old friend instead of a car salesman. Gary Catronio is a benchmark Sales Manager and a credit to JM Lexus. More