JM Lexus

I wish they had 6 starts to give Joe Caruso and JM Lexus. Just took delivery of our second new Lexus RX-350 from JM in the past 18 months. Joe delivered the car to our home in Jacksonville, Florida (350 mile Just took delivery of our second new Lexus RX-350 from JM in the past 18 months. Joe delivered the car to our home in Jacksonville, Florida (350 miles!), we signed the papers and he took the Big Red Coach back to South Florida. I mean, who could ask for more personalized service than that? On both deals, conducted entirely over the internet through email, Joe has consistently treated our family with dignity, been good for his word and conducted business in an honorable, straightforward and decent manner. On our initial transaction, Joe sent all the papers by FedEx for my wife to sign (her car), I drove down to JM Lexus and took delivery. Not a penny of "surprises", last-minute adjustments or other dealer comedy. This time, to top it off, Joe graciously offered the long-distance delivery. JM is affiliated with the Toyota and Lexus importer for the Southeast and obviously has enormous allocations of vehicles. Cars supposedly "unattainable" elsewhere do not seem to be an issue for JM. I can't say much about their service department, living as far away as I do, but I've leased our last two new Lexus cars from Mr. Caruso and would recommend his services, and JM Lexus, to anyone, especially if you live in a smaller market with zero competition. More

First Mike was very informative about car. Dealer has always been great this is my second car from dealer. Jim Mangano Sales Director was also top notch. The service department at this dealer is spectacu always been great this is my second car from dealer. Jim Mangano Sales Director was also top notch. The service department at this dealer is spectacular. I drive by two Lexus dealers to have cars serviced almost 40 miles from home due to their service. I have been to others they don't even compare. More

Its been a while since i bought my car but i had to let everybody know how good they treated me at J M Lexus.My salesman Chris Ferrel was very nice and answered every question and made the whole process en everybody know how good they treated me at J M Lexus.My salesman Chris Ferrel was very nice and answered every question and made the whole process enjoyable as it can be.I highly recommend this dealership and if you can get Chris you will see his hospitality. More

Mr. Webster was very professional and thorough. A pleasure to deal with during the purchase and since. Very nice dealership to visit. The finance officer was extremely helpful as well. pleasure to deal with during the purchase and since. Very nice dealership to visit. The finance officer was extremely helpful as well. More

This is the 3rd Lexus we have leased through Jeff Felder. He is accomodating and willing to spend as much time as you need with questions. We never felt like we were being pushed into something. He worked He is accomodating and willing to spend as much time as you need with questions. We never felt like we were being pushed into something. He worked with us with the price we wanted and Reggie Johnson came through. We are very happy with JM Lexus, their sales people and their service. Thank you Jeff - See you in a couple years! More

The salesman I dealt with, Jeffrey Felder, was extremely professional, friendly, and thorough. I was extremely impressed as I did not find these qualities in other salespeople while car shopping at other d professional, friendly, and thorough. I was extremely impressed as I did not find these qualities in other salespeople while car shopping at other dealerships. II haven't had the need to use the service department just yet as I've only had the car for a few weeks but I'm sure the service will be top notch based on my experience to date. As of today, I will refer others to this dealership location. Thank you for the great experience! More

Ava was very helpful when we came in to renew a lease; she assisted me with storing some CD 's that i forgot to remove on the way to return the car. My overall experience was excellent! German went above she assisted me with storing some CD 's that i forgot to remove on the way to return the car. My overall experience was excellent! German went above and beyond regarding car selection,financing information etc. The experience was extremely positive. I also met with Max Seltzer the business manager who was very competent and explained he would be contacting me on Monday to transfer the tag to a University of Miami tag. More

From beginning to end my experience was wonderful. Started with Dante working to buy my IS. Then spent much time with German Afanador. He was patient, pleasant, positive and all around perfect as a re Started with Dante working to buy my IS. Then spent much time with German Afanador. He was patient, pleasant, positive and all around perfect as a representative of JM Lexus. Although it was 9:00 at night when we finished all the paper work he still never made me feel rushed. He took care of every detail of transferring my "stuff" from my old car to my new one. The other person, Steve Smiley who took care of all the paper work was equally friendly and pleasant. All in all walking into the dealership was a warm and friendly experience. Starting with the receptionist Donna. Every one who saw me smiled and said hello. That is NOT the case in another Lexus dealership. They accomplished their mission of making me feel like a welcome guest! More

I sold my old car and wanted to purchase a Lexus. After shopping online and visiting dealerships, I found JM Lexus. The internet team answered pertinent questions I had about the car and I was even able t shopping online and visiting dealerships, I found JM Lexus. The internet team answered pertinent questions I had about the car and I was even able to speak to someone in the financing department before I drove there. This was very important because I had a few options to consider and I like to be an informed consumer. When I arrived at the dealership, Michael, the gentleman that I was communicating with on the internet was helping another client and so he placed me with Jeffrey. I appreciated that he placed value on my time as opposed to having me wait around till he was free. Jeffrey gave us a tour of the JM Lexus service center which is very impressive and then showed us the IS250 we came in to see. He took us on a test drive, answered all of our questions and didn't rush us. We eventually decided on a different IS250 and paid what we feel was a fair price. The gentleman we worked with in th financing department worked to get us an excellent rate and terms which made it a great experience. I would highly recommend JM Lexus as this is one of a few companies that really does put the customer first. More

Had a great experience here. Everyone was professional from top to bottom. Had a great salesperson (Jerry). I would certainly recommend Jm Lexus to anyone looking for a new or used car. I was fully exp from top to bottom. Had a great salesperson (Jerry). I would certainly recommend Jm Lexus to anyone looking for a new or used car. I was fully expecting top customer service and that is what I received. More