JM Lexus

This is the second sales experience with Alex Bondarevsky and consistancy is the word! Not the typical pushy car salesman and always keeps his promises. Alex is a professional. Very courtious and very knowle and consistancy is the word! Not the typical pushy car salesman and always keeps his promises. Alex is a professional. Very courtious and very knowledgable. He is definitely a true asset to JM Lexus. Thank you! More

I had been searching for a Certified 2011 Lexus ES 350, I had been searching for a Certified 2011 Lexus ES 350, when I discovered my dream car at JM Lexus in Coconut Creek, Florida. I spoke to Jaime Gait I had been searching for a Certified 2011 Lexus ES 350, when I discovered my dream car at JM Lexus in Coconut Creek, Florida. I spoke to Jaime Gaitan, the Product Specialist, and set up an appointment to meet with him the next day. Although I live in Naples, Florida, I had no problem driving to the other coast to see the car. I'm so glad I did. The car was even nicer than I imagined and after the Test Drive, Jaime walked me through the process so that I could drive it off the lot the same day. I then had a meeting with Heath Ewing, the Sales Manager, and after agreeing on the price for the car, he took care of all of the paperwork. It was a very relaxed process, and Heath was extremely professional. While Heath was completing the paperwork, I had a meeting with Gary Catronio, the Delivery Specialist. Gary explained how the various options worked on the car, and I felt very comfortable driving the car home while enjoying the Navigation System and XM Satellite Radio. One might think that once you drive a car off a Dealer's Lot that with the exception of service, you won't hear from them again. That's not the case at JM Lexus. Both Jaime and Gary have called to see if I had any questions and to make sure that I was enjoying my new car. I was extremely impressed with my experience at JM Lexus. I would highly recommend this dealership to potential customers. I know that I will be back again. More

Servicing my ES 350 at JM Lexus is always a pleasure. The staff is courteous and efficient and the lounge area the most customer friendly place in the auto industry. staff is courteous and efficient and the lounge area the most customer friendly place in the auto industry. More

every one I came in contact with gave exceptional service. They sold me the car and gave extra care after the sale was made which show great culture of the firm service. They sold me the car and gave extra care after the sale was made which show great culture of the firm More

I initiated my purchase online. I first came into contact with Michael Robbins and Reggie Johnson the business manager. They explained everything carefully and were hospitable. I made a selection o contact with Michael Robbins and Reggie Johnson the business manager. They explained everything carefully and were hospitable. I made a selection online and directly afterwards Reggie overnighted the documents to my home in South Carolina. A week later I flew to Florida to pick up the car. Gary Catronio picked me up from the airport and drove me straight to the dealership. I was given a tour and taken to the lot to pick up my car, but while I was on the lot I decided I liked one of the other colors more. Reggie and Gary made the switch worry-free and easy. I was offered food and cappuccino to make my wait during the final car detailing more pleasurable. These guys definitely made the process of buying my first automobile as stress-free as possible. I recently graduated college and bought the car through Lexus' recent college graduate program. This experience will definitely make me a lifetime buyer of Lexus Automobiles. More

Exceptional service. I've never believed that dealer service was worth the price until now and that was because of my service manager Bob Boumel. The communication to me by Bob was excellent every step service was worth the price until now and that was because of my service manager Bob Boumel. The communication to me by Bob was excellent every step of the way - and that was not because I was easy to reach. I was in trial while my car was in the shop and Bob left messages through various steps of the repairs, picked up the phone every time I called and/or got back to me shortly after left a message. Pricing was fair, repairs were done as promised and on time, I couldn't be happier. More

Upon arriving to JM Lexus service department to have my 2007 350 LS Lexus repaired, I found the service to be prompt and friendly. I had no problem communicating with the Service Manager, "Mr Ed Bienkowsk 2007 350 LS Lexus repaired, I found the service to be prompt and friendly. I had no problem communicating with the Service Manager, "Mr Ed Bienkowski." Mr. Bienkowski understood the problem I was having with my vehicle... wrote up the paperwork and was on my way in little time to my job in a loaner. During the time of service, Mr. Bienkowski called me to explain the problem with my automobile... it was being worked on and it would be delayed a day. . Withyour prompt and friendly service. I would not hesitate to recommend your dealership to my family and friends. Thank You, Maryann Carey More

I have known John Hall for the last 7 years. The Assisant Service Manager is above approach, and very professional. He understand my need and also suggest a couple of things that need to be done from the mec Service Manager is above approach, and very professional. He understand my need and also suggest a couple of things that need to be done from the mechinic. I would highly recommend him to a customer who needs servicing. Thank you More

Rather painless and reasonably quick to close deal, sign off on paper work, receive new vehicle, transfer personal objects from old vehicle, and drive out with our 5th RX model. off on paper work, receive new vehicle, transfer personal objects from old vehicle, and drive out with our 5th RX model. More

Excellent service visit, although the cost for the service was over-priced, in spite of how Lexus wants to rationaize it, I.e. labor, time, etc. For a clean and well maintained vehicle such as mine, t service was over-priced, in spite of how Lexus wants to rationaize it, I.e. labor, time, etc. For a clean and well maintained vehicle such as mine, the cost was excessive. The service personnel, from the Mgr, to the hands-on rep, Brian Frometa, to Barbara in the boutique who held some touch-up paint for me for several weeks before I arrived for my service visit, thye were etremely courteous and helpful. For 60,000 miles, my ES350 runs like a new car, and my wife and I love it. Dr. Edwin B. Kornblue More