JM Lexus

I have been a Lexus owner for over seven years. It was my very first visit to the JM Lexus Service Center because I live in Palm Beach County and was traveling from Naples, FL when a problem occurred. My fam very first visit to the JM Lexus Service Center because I live in Palm Beach County and was traveling from Naples, FL when a problem occurred. My family and I arrived at the service center at 4:15 p.m. on a Sunday afternoon. We were very thankful that we had made it there prior to their closing at 5:00 p.m. We were greeted with warmth and kindness from the moment we entered the service center. They reminded me of why I chose to purchase a Lexus vehicle many years ago. In particular, the customer service that I received from Dominick Digirolamo and Bob Boumel was truly exceptional. They went above and beyond to ensure that I received the best possible service. I was overwhelmed at how being a first time customer at their location, felt as though I had been servicing my vehicle there over the years. Because of the exceptional customer service, I have recently purchased a new Lexus vehicle and look forward to being a Lexus owner and customer for many more years to come. Dominick Digirolamo, Bob Boumel and the Service Center Staff were there for my family when we needed them the most. Many thanks to the JM Lexus Family! Sincerely, Yolanda Williams More

My wife and I were into the JM Lexus dealership on May 28, 2012. We met with Mel Malka who introduced us to Aryeh Fox. Mel and Aryeh were able to get us into a new 2012 RX350 for a lease payment that we c 28, 2012. We met with Mel Malka who introduced us to Aryeh Fox. Mel and Aryeh were able to get us into a new 2012 RX350 for a lease payment that we could afford. Our lease experience on that day was extremely smooth, quick, professional and non stressful. We had such an excellent experience and were so impressed that we came back the following week and met again with Mel and Aryeh and leased a new 2012 IS250. The professionalism, knowledge and understanding Mel, Aryeh and the rest of the staff showed was second to none. I wanted to write and tell you how proud JM Lexus, JM Family and yourself should be that you have such a great staff. Mel, Aryeh, Phil, Daryl, Jeremy and John made our experience excellent. For most people the experience of buying a car is nerve racking and draining to say the least. Our experience with JM Lexus was nothing short of exceptional. I will definitely be referring Mel and Aryeh to all my friends/family in the market for a new car. I can't say enough about how happy my wife and I are with our new cars and our experience. More

Hello... Last Wednesday we traded our Youkon Denali in, (which we loved), because we no longer needed a vehicle of that size. We met with Robert Seeley who took care of all of the paperwork...and I mean al (which we loved), because we no longer needed a vehicle of that size. We met with Robert Seeley who took care of all of the paperwork...and I mean all. Then, we met with Ron Pezzino who then showed us the vehicle and followed up to make sure we were happy with everything, (even came over to get my garage door clicker in sync with the car garage door opener). Last but not least, we then went with Darryl who spent 2 hours with me, (my husband went home- comfortable knowing that I was in good hands), showing me how everything worked in my new Lexus RX 350.What a funny guy! They were all wonderful! I was really nervous about the whole thing because we have never owned a Lexus before. I tell you ....from the time I got into my new Lexus until now...(only one week later)...I feel like I am on vacation every time I get into it! Darryl also set a spa station up for me to listen to on speed scan..thanks Darryl!! (It's a good thing...because it is my vacation for the next couple of years!Ha!) Thanks to JM Lexus and to all the gentlemen who helped to make this such a great experience...Bob & Vicki Morency More

We have been proud Lexus owners since 2006. In tandem with loving our vehicle, having the pleasure of dealing with Service Advisor Conrad Backer, continues to make our experience at JM Lexus pleasurable. with loving our vehicle, having the pleasure of dealing with Service Advisor Conrad Backer, continues to make our experience at JM Lexus pleasurable. Conrad is the most professional, friendly and accommodating service advisor we have ever known. His communication is top-notch and he treats his customers with respect and understanding. Conrad always has a smile on his face! We are so very greatful for evereyone at JM Lexus, especially Conrad Backer! More

Sid was very knowledgeable about the vehicle and extremely attentive. We arrived at the dealership late but he took time with us to make sure we were getting the vehicle we wanted. His job didn't extremely attentive. We arrived at the dealership late but he took time with us to make sure we were getting the vehicle we wanted. His job didn't end when we decided to buy. He stayed until we left (hrs after the dealership closed), made sure we were hydrated and had our share of cookies and even sent a picture of the family in front of our new CT200h before we left the lot. Hands down, this has been the best car buying experience we've ever had! We wouldn't hesitate to send others Sid's way as we know he will take excellent care of them. More

This was another wonderful experience. This is the 3rd car I have gotten here and I will continue to do so. I recommend anyone looking for a Lexus to only shop here.The gentleman helping me were outstandi car I have gotten here and I will continue to do so. I recommend anyone looking for a Lexus to only shop here.The gentleman helping me were outstanding! More

The process of bringing in my 2008 LS 460 for servicing was fast, professional and seamless. Mr. Backer greeted me as I was rolling up at my appointment time. It took less than ten minutes to go through a was fast, professional and seamless. Mr. Backer greeted me as I was rolling up at my appointment time. It took less than ten minutes to go through a long list of issues, some of which were difficult to explain, but Mr. Backer intuitively understood the problem, wrote up the work ticket, and got me into a loaner car in a very short amount of time (less than 20 minutes total between time of arrival with my LS, and time of departure in a loaner, much faster than I had estimated). The car was in for a few days, but Mr. Backer kept me current with the status of the multiple repairs.It was a very nice experience. More

The service at JM Lexus is ectremely friendly, accommodating and efficient. I have been to other dealerships that did not treat their customers as well, including the offer of snacks and beverages accommodating and efficient. I have been to other dealerships that did not treat their customers as well, including the offer of snacks and beverages while waiting and very quick and efficient delivery. More

I would highly recommend the service dept at JM Lexus.Conrad is particularly excellent at his job and I would definitely recommend him to anyone who asked my opinion.I have had great experiences wi Lexus.Conrad is particularly excellent at his job and I would definitely recommend him to anyone who asked my opinion.I have had great experiences with the service dept even though I think it is more expensive than other places.In spite of the expense,I still choose to have my car serviced only at JM Lexus.I do not speak as highly about the sales dept. If someone is interested in speaking about this, I would be happy to go into details about my experiences with sales. More

Being in customer service for over 22 years, I am fully aware of the importance of quality customer service and how it impact ones business.I am continuously impressed with the quality of service provided aware of the importance of quality customer service and how it impact ones business.I am continuously impressed with the quality of service provided to me in the service department by Conrad. His service is absolutely impecable every time I visit JM Leus. He's genuine, knowledgeable, dedicated, resourceful, caring and has an infectous smile that would brighten anyones day. It is with this information that I commend Conrad and state that he is truly an asset to JM Leus in Margate. More