JM Lexus

john was a pleasure to work with. He handled everything professionaly and I will be happy to recommend him and JM Lexas at any time. From the day I first leased my Lexas until the day I purchased it has b professionaly and I will be happy to recommend him and JM Lexas at any time. From the day I first leased my Lexas until the day I purchased it has been a great experience, especcially the people I have wqorked with. More

Having dealt with JM since 2004, with Greg as the sales rep, I purchased 2 RX's over three years and felt extremely comfortable in myu dealings with him.Naturally. when I decided to trade my SC430 I calle rep, I purchased 2 RX's over three years and felt extremely comfortable in myu dealings with him.Naturally. when I decided to trade my SC430 I called on Greg and spent a presssure-free afternoon with Jerry Gruher who was very friendly and informative,always maintaining his very professional composure. I felt that he was completely honest with me throughout the entire procedure. I felt also that Greg did everything in his power to make a deal happen to my satisfaction, as he did in the past. Without any hesitation, I would recommend JM Lexus to family.friends, and aquaintances. Sincerely, Sam Segal More

JM Lexus was a great friendly experience, I walked in Saturday Morning with my wife and two kids(Ages 2 & 4). First things first, while waiting for the sales associate the receptionist offered my kids fr Saturday Morning with my wife and two kids(Ages 2 & 4). First things first, while waiting for the sales associate the receptionist offered my kids fresh cookies. My wife and I had coffee which by the way was great. Also the Sales Director came out and introduced himself to us. I came in for a Pre-owned Lexus ES and also had a minivan for a trade in. To make a long song short we ended up getting a great deal on the trade in and the ES was reduced in price. I’m a Lexus family owner and have encountered Lexus of West Kendall and Kendall Lexus and JM Lexus blows them away overall. More

This is my second certified pre-owned car and I have been 100% satisfied by the service, quality and total experience. For my first car I utilized JM Lexus for all service-- oil changes to larger service. Th 100% satisfied by the service, quality and total experience. For my first car I utilized JM Lexus for all service-- oil changes to larger service. The atmosphere is wonderful, and I would look forward to spending some time in the service department- it is a break from the busy day. I plan on purchasing all of my future cars at JM Lexus. Thank you Dr Brian Rosenberg More

Thanks for great customer service, information as requested, open minded salesperson, nonjudgemental personality and plenty of help from all of Jeff's team that worked with us. I have already recomme requested, open minded salesperson, nonjudgemental personality and plenty of help from all of Jeff's team that worked with us. I have already recommended JM Lexus and the Pre-owned store to a friend. tx More

I was in Miami on business and saw a 2004 RX330 for $19995 at JM Lexus that I was interested in. Mike the salesman called me back promptly and we soon determined that this particular car had been sold. $19995 at JM Lexus that I was interested in. Mike the salesman called me back promptly and we soon determined that this particular car had been sold. Apparently this RX330 was a stripped down version but he had 15 other ones at a similar price. I told him that I was busy and did not have the time to drive 30-40min if we did not have anything to work with. He assured me that of the 15 other RX's although they were all priced above $25K the sticker did not matter and that we could get them down to around $20K. After driving up there the story was the same - don't worry about the sticker price. However the choice suddely became much narrower instead of 15 at that price we were now down to 1 or 2. We settled on a Granite RX330 and meanwhile I also became enamored with a IS250. Financing went well but the rest was basicaly a 1970's used car dealership strategy - what do you want you payment to be - I said that this was not the issue the issue was to get the overall price down and this combined with a low interest rate would yield the monthly payment. The IS turned out to be too much for me and the RX330 was not far behind - turns out that they gave me sticker price of roughly $26K and tried to massage the monthly price by getting me to increase my down payment and increase the monthly terms. At this stage Mike now said that they could not go lower on the RX. The M.O.is that of a typical Chevy dealership back-and-forth between him and the "manager" - wasting my time and getting nowhere. JM Lexus may operate under the guise of a luxury brand dealership but ultimately these guys are nothing but 1970's used car bait and switch operation disguised as a Lexus dealership - in our day and age who would have thought! More

These guys "juked" my 60 year old mother in a deal that I tried to facilitate over the phone and was assured that the car was available and would be there when she arrived with MY CHECK. Was even called by tried to facilitate over the phone and was assured that the car was available and would be there when she arrived with MY CHECK. Was even called by the sales guy 2 hours prior to arrival....when we got there......the car was SOLD...I.E. ....never EXISTED. Tried to STRONG arm her into a car much more expensive than we had origianlly discussed. First and Last dealing with these guys. Expect much more from Lexus!! More

Worst experience ever. would never recommend. More

My wife and I leased our 3rd vehicle from them. While they are a long distance from Miami, it was worth the drive. Because of the distance, I prefer to haggle price over the phone. They worked with me an they are a long distance from Miami, it was worth the drive. Because of the distance, I prefer to haggle price over the phone. They worked with me and beat the competitors prices. They honored what they promised over the phone, no suprises when I arrived. Service was really good, but did not exceed my expectations as they did in other areas. More

Mr Smileys was at first a pleasure to deal with simply because he saw I drove up in a nice car. After the initial greeting and him continuing to talk about my car and that how he wanted to buy one himself because he saw I drove up in a nice car. After the initial greeting and him continuing to talk about my car and that how he wanted to buy one himself (which i hate my car obviously the reason for my visit) he seemed to be one of the poorest salesmen I have been in contact with. Many of my questions were unanswered and his knowledge of the product was lack luster. He didnt allow my to test drive the car simply because it was raining. Probably since he didnt want to get wet. The main thing that bothered me was that he kept answering his cell phone in front of me and basically had an arguement with his presumably "wife: while we were sitting in front of him. I dont think people like him should be working at such an establishment as JM LEXUS. They must just hire anyone. Will i return, yes, but hopefully i can deal with a true lexus salesman. Choose a new career Mr. Stephan Smileys More