JM Lexus

This whole team gave my wife and I the impression that they valued our business. At no point did we feel rushed or pressured, kind of nice to have this experience. they valued our business. At no point did we feel rushed or pressured, kind of nice to have this experience. More

My daughter and I went there to purchase her first car. She was spending her own money and we let Gary know that we needed to keep her budget in mind. I was insistent on safety and reliability as well. He She was spending her own money and we let Gary know that we needed to keep her budget in mind. I was insistent on safety and reliability as well. He was so helpful and compassionate, understanding our situation and gravity of this being her very first BIG purchase. Edwin helped us when we began test driving the various vehicles. He is very kind, knowledgable and has a great sense of humor. We really enjoyed riding around with him. In the final stages of our purchase, we were introduced to Joel, who took his time in helping us to understand every aspect of the process and even gave us very valuable advice as to what kind/which car he would recommend for a young girl's first vehicle. We had to return the following day to finish our purchase and Gary actually came in on his day off to make sure that everything was ready and perfect for our daughter's big day! He talked to Mike Cook who was very helpful in delivering our daughter's first car! It was a monumental occasion and the only thing I'd recommend is for JM Lexus to have celebratory balloons for any young person's first car!! It was a thrill for my daughter that she will never have again, and we are grateful for the kind men who made it a joyful experience. More

I terminated a lease with Cadillac and decided it was time to lease another Lexus. Having endured very negative experiences at Lexus of North Miami and Lexus of Pembroke Pines, I contacted JM Lexus and w time to lease another Lexus. Having endured very negative experiences at Lexus of North Miami and Lexus of Pembroke Pines, I contacted JM Lexus and was connected with VIP Specialist Jeffrey Felder. The car I wanted was nowhere to be found. Soon after, Jeffrey called to advise be had my car on a ship and could secure it with a deposit. A week later, the car arrived. Jeffrey and I negotiated entirely via email for several hours until I secured the deal I wanted. I drive to the dealer and Paolo took care of the test drive. Back inside, Jeffrey took care of the paperwork. The vehicle was a surprise birthday gift for my mother and she was thrilled. Jeffrey was able to deliver the right car at the right time at the right price when no other local dealer could. This was my fifth Lexus purchase and my third vehicle from J.M. The delivery specialist whom I don't remember was the only negative, rushing through the presentation. Driving home, my mother panicked on the highway not able to locate the cruise control because the delivery specialist was more interested in going home than doing his job explaining technology to a senior citizen. High praise to Jeffrey and Paolo for friendly, professional service with a smile. More

Jerry, the salesman was extremely helpful, informative and very friendly. He went out of his way to make sure I was pleased with the choice of vehicle. Gary was also very focused on pleasing and offe and very friendly. He went out of his way to make sure I was pleased with the choice of vehicle. Gary was also very focused on pleasing and offering information regarding the vehicle and addressing any issues. I fell confident that my vehicle will be well taken care of. More

Nancy Charles is by far one of the nicest persons you could ever meet & to be so knowledgeable on every aspect on the questions I asked & the common sense in the answers that were given, she is a treasu could ever meet & to be so knowledgeable on every aspect on the questions I asked & the common sense in the answers that were given, she is a treasure that every business wish they had. Very, very happy with the purchase I made thanks to Nancy. Harold Kanter, owner of a 2014, ES350 More

Gary Catronio's knowledge of the product and his integrity in the sales process were primary factors in my decision to purchase the 2010 Lexus from the dealership. He thoroughly explained all feat integrity in the sales process were primary factors in my decision to purchase the 2010 Lexus from the dealership. He thoroughly explained all features of the car. He fairly negotiated the price with me and he made the purchase transaction as simple and convenient as possible. It was a pleasure doing business with him and the dealership. I highly recommend him to any perspective buyer. More

Bought a certified pre owned 2011 Lexus IS F sport 12/10/14. My experience was excellent until I met Bill McDonald -Asst. Manager of Service department. The car had a slight cigarette smoke smell and 12/10/14. My experience was excellent until I met Bill McDonald -Asst. Manager of Service department. The car had a slight cigarette smoke smell and I scheduled an ozone treatment. I got an email that he was my service advisor. Went to the body shop asked specifically for him and Laurie escorted me to the service department. She was very nice, which was expected, my experience with everyone since I bought the car was positive. Laurie found him in the boutique area looking at greeting cards, we were standing by his desk. I told Laurie I'll wait for him and thanked her for her help. When he came back to his desk, I told him I have an appointment with him for an ozone treatment for my car. He reacted like, he had a big question mark on top of his head, was very cold and cocky. He said he does not have an appointment scheduled for me. I told him I received an email with his name and photo as my advisor. He did not smile nor offered to have someone else help me. I told him at this point, he made me feel like I was wasting his time so if he could just have someone else help me. He looked at me, stared at me for about 10 seconds and shook his head. I felt very uncomfortable and offended, I asked for a manager, he told me abruptly, "go to the middle console and ask for a manager" and he proceeded to go to my car. I was literally shaking at this point, spoke to Robert, the Manager and he said he will handle my issue personally. He was very pleasant, took me to the lounge and got me a glass of water. I was very shocked, and surprised at Bill McDonald's behaviour. He basically ruined my day and ruined my experience with JM Lexus, as well as ruin it for everyone at JM Lexus. More

Came in for a new set of tires for my LX450. Chris Van Vurst was the gentleman who helped me out and what a job he did. He not only met but exceeded my expectation of what doing business with a dealership Vurst was the gentleman who helped me out and what a job he did. He not only met but exceeded my expectation of what doing business with a dealership service department should be. This young man and the rest of the JML staff are in my opinion a benchmark for other dealerships. Thank you. More

Last week I had the pleasure of purchasing a vehicle from your dealership. Mr Catronio is a neighbor of mine and I had mentioned that I was looking for used vehicle. I cannot express how positive the the exp your dealership. Mr Catronio is a neighbor of mine and I had mentioned that I was looking for used vehicle. I cannot express how positive the the experience of purchasing this this vehicle was. Mr Catronio is a not only a great neighbor but he is great in his profession. It is refreshing to speak with someone who is knowledgeable about the product that he is selling and passionate about his work. He took the time to take me on a tour of the Lexus dealership. He introduced me to the several people that worked in different departments and showed me the special amenities that the dealership offered. All of the staff that I had encountered were exceptionally professional, courteous, and friendly. JM Lexus should be commended for their selection of individuals like Mr Catronio and the employees who represent the dealership in such a positive manner. More