JM Lexus

Great Experience at JM Lexus It was well worth the drive from DT Miami to this dealership where I purchased a certified preowned Lexus. Luis Tello and John Eramo were extremely h It was well worth the drive from DT Miami to this dealership where I purchased a certified preowned Lexus. Luis Tello and John Eramo were extremely helpful and made the car buying experience hassle free. Daniel Meininger was terrific at explaining how to use all of the features and equipment on my new vehicle. He was very patient and very thorough. Luis even called the next day to see how I was doing. All in all, I was extremely pleased with this dealership. They seem to really value their customers. More

Great Service by Staff John Ercolano & Robert Collins were very helpful,professional,and customer service oriented. showed High degree of knowledge. Robert & Helaine McDe John Ercolano & Robert Collins were very helpful,professional,and customer service oriented. showed High degree of knowledge. Robert & Helaine McDermott Enormous amount of paperwork to purchase vehicle ,previously leased,was done very efficiently by Robert Collins More

Trading in our 2004 Lexus for a pre-owned 2012 Lexus. We were welcomed and treated with respect and there was never any pressure to purchase a vehicle. We test drove several autos and they offered a reas We were welcomed and treated with respect and there was never any pressure to purchase a vehicle. We test drove several autos and they offered a reasonable trade in allowance and the auto was purchased and delivered the same day! We cannot say enough as to the positive experience at JM Lexus. We dealt with Dario Dzialamek (Product Specialist), Bob Collins (Sales Manager), and Gary Catronio (Delivery Specialist) and were extremely pleased with their presence, demeanor, and friendly attitude. A great experience and we will recommend JM Lexus to our friends in Florida and look forward to having our vehicle serviced at the dealership in the future. More

Wonderful Experience!! Luis Tello, Bob Collins, and Mike Cooke, who where the wonderful associates who assisted me with my puchase. It was pleasent from the moment I walked Luis Tello, Bob Collins, and Mike Cooke, who where the wonderful associates who assisted me with my puchase. It was pleasent from the moment I walked in Luis was helpful and knowledgeable in the helping me with my selection, Bob was very informative with the financing, and Mike helped me to understand the overall function of my car. It was the "BEST" stress free purchase I've ever made. Thank you so much, Suzanne Allen More

MICHAEL ROBBINS VERY ATTENTIVE SALES REPRESENTATIVE I PURCHASED 2015 LS460L. DURING ENTIRE PROCESS SALES REP (MICHAEL ROBBINS)WAS ON TOP OF ALL OF THIS CUSTOMERS NEEDS. THANKS JM, THANKS MIKE ROBBI I PURCHASED 2015 LS460L. DURING ENTIRE PROCESS SALES REP (MICHAEL ROBBINS)WAS ON TOP OF ALL OF THIS CUSTOMERS NEEDS. THANKS JM, THANKS MIKE ROBBINS More

Very helpful staff! No playing around start to business. Richard Meier was a good salesman me my wife felt comfortable dealing with him he showed us around was very helpful! Answered every question we had. Richard Meier was a good salesman me my wife felt comfortable dealing with him he showed us around was very helpful! Answered every question we had. Would definitely tell others and be back if ever needed another car. Also Chris May was helpful also in getting everything ready for finance. Went fast. Looking forward to doing Business with you guys in the future! Thanks Dave Veilleux More

Exceptional Customer Service and Dealership Dan Phillips has done it again. I told Dan the car I was looking for and he came thru again. This is the fourth car I purchased from JM Lexus and Dan Dan Phillips has done it again. I told Dan the car I was looking for and he came thru again. This is the fourth car I purchased from JM Lexus and Dan Phillips and he's made a home run every time. The Customer Service received has always been exceptional. Dan works with a great Team of Brian Mintzer and Dan Meninger who are both friendly and knowledgeable. This Team goes above and beyond. They are a great asset to JM Lexus and I will be back. Thanks Guys!! More

Shop nowhere else!!! Jean Laurent, Heath Ewing, Richard Roth, these are the associates that made buying a car a pleasure. The usual stress involved in buying a car did not Jean Laurent, Heath Ewing, Richard Roth, these are the associates that made buying a car a pleasure. The usual stress involved in buying a car did not exist with these people. The Publix phrase "Where shopping is a pleasure" can apply here ten times over. More

Excellent Customer Service & Professional Team Always great service, prompt, & pleasure to work with. If you want to deal with someone who is knowledgeable and honest, Carlos Nunez is who you need Always great service, prompt, & pleasure to work with. If you want to deal with someone who is knowledgeable and honest, Carlos Nunez is who you need to work with. I have had the pleasure of working with him for over 8 years and his assistant is truly appreciated. Great asset to the company and JM Lexus Family. Thanks for all you do!! More

5 Star Service that made my Car Buying Experience Awesome! Being that I am in the Business of Customer Service now, and my entire work life I had to take the time to write this review because it was one that i Being that I am in the Business of Customer Service now, and my entire work life I had to take the time to write this review because it was one that is well deserved. I usually don't take the time to write these, but I felt compelled after coming home with my new GS350. My experience at JM Lexus was one that was beyond my expectations. I was very hesitant about going to a car dealership because of the annoying lengthy process and pushy salesmen that do not help you with the purchase, but push a sale on you. At least it has been quite a few years since I bought a car and that is how it was then. However, when speaking with Richie Meier after my initial call the process started to look a lot better, since I felt I would be taken care of because he listened to what I was looking for instead of telling me what they had first. Richie had extensive knowledge about the cars I was considering and all the options available when helping me decide what the best fit was. I was toured throughout the whole facility during my first test drive, which was very impressive to me that there is a system, and a Team to get everything done in an orderly fashion. Knowing that I will be able to have a loaner car while work is being done on my car is a big benefit for me because I have appointments throughout the day, and cannot sit around waiting. If I had to time I would love to enjoy the area where Lexus Owners get to wait for their car service to finish. The amenities that are offered to Lexus owners are outstanding, and not to be matched. After the tour I was introduced to the next player on the Team Brian Mitzner who assisted me in further knowledge about not only the car, but the financing and other available options that can add value to my car and protection at the same time. Not at one point did I feel I was being pushed to make a purchased on anything that I did not want, and Brian explained every aspect of the finance numbers while being thorough in doing so. After finalizing the paperwork before my departure I finally met Mike Cooke who sat there and help me set up the Bluetooth for the phone and show me how to navigate through the menus as well as showed me all of the offers for service via the book. He explained a lot of the new technology that I was not familiar with since my last car was a 2004 Toyota, which did not any of what the GS350 has. I was told that if I ever have questions come back and he would assist. That being said if you are in the market for a car and not sure which one, go to JM Lexus and meet the Richie/Brian/Mike Team and you will be happy once you leave in the new car. I am in the Real Estate Business, so customer service and follow up is how we stay in Business. I must say they get a 10 out of 10 rating from me, which is not one that I give out that easily. ABC Thank you again Scott Burney More