JM Lexus

ZIAD NADAR SALES PERSON TOP QUALITY SERVICE WITH SPECIAL INTEREST TO SATISFY OUR NEEDS. ON THE JOB TO SEE THAT WE WERE COMPLETELY SATISFIED FROM STARTE TO FINISH INCLUDIN TOP QUALITY SERVICE WITH SPECIAL INTEREST TO SATISFY OUR NEEDS. ON THE JOB TO SEE THAT WE WERE COMPLETELY SATISFIED FROM STARTE TO FINISH INCLUDING AFTER HOURS PHONE CALLS TO ANSWER ANY CONCERNS. More

The best experience@ a car dealer ever!!!!! Dario, Heath, Robert, Gary and Chris... Thank you for everything. The best experience ever informative, fun and a great deal! Love cars, always Dario, Heath, Robert, Gary and Chris... Thank you for everything. The best experience ever informative, fun and a great deal! Love cars, always hated the process of the purchase... After becoming a new member of the JM Family, I can now say "Love cars, love the process of the purchase. What A great experience. !!!!!!! More

Awesome! We really weren't planning on purchasing a car that night! But.. Everyone was so courteous and friendly, and we got a great deal, so had to say yes. We really weren't planning on purchasing a car that night! But.. Everyone was so courteous and friendly, and we got a great deal, so had to say yes. Angela showed us the vehicles, Terry was great to deal with, John made all the paperwork a breeze, and Gary was amazing at teaching us all the new features on our new RX350! All around, GREAT! More

BUYER BEWARE “BUYER BEWARE” - DO NOT BUY OR LEASE A VEHICLE FROM “JM LEXUS” A few months ago my wife and I turned in our originally leased Lexus for a new lease “BUYER BEWARE” - DO NOT BUY OR LEASE A VEHICLE FROM “JM LEXUS” A few months ago my wife and I turned in our originally leased Lexus for a new leased vehicle, since our current Lexus was at the end of its original lease. A few weeks after that, our nightmare began. When we turned in the car, there was still two months left on the lease and we asked the salesman what should we do.... should we pay it or would JM Lexus pay the last two payments? The salesman told us just to pay the last two payments, as we would normally...which we did as programmed. BIG MISTAKE ON HIS PART! We were totally unaware that JM Lexus had made a huge mistake and made the original car lease look like an early termination or Repo with Lexus Financial Services, another Toyota/Lexus company. This triggered a series of automatic procedures within Lexus Financial Services, which ended up 5 weeks later in my wife and I receiving a letter from Lexus stating that we owed them a lot of money for the Repo and that they had turned us over to the credit bureaus. They did all of this within 5 weeks of us returning the car to the dealership. Truly amazing! Lexus Financial Services proceeded to destroy our credit, by sending the most negative update you can send to the bureaus, what is known as a “Charge-Off”. This basically dropped our credit score instantly by over 150 points. Prior to this, we had a "perfect" premium credit score and afterwards, we were pariahs for anything that needed credit....for example when we tried to get a mortgage for a house. Lexus Financial Services gave us no chance to fix the problem prior to applying the negative flag on our credit report. They claimed they sent by mail a letter weeks prior and called...neither of which we received. We informed Lexus Financial Services of this and their attitude was skeptical. Most companies do not send negative reports to the credit bureaus until 90 days have gone by.... Lexus Financial Services did it in just over 30 days. No human intervention....just automated processes. They did not even bother to look at our customer file to see that we were long time customers with perfect credit scores. They let a software program decide our fate. It is important to note that this was our 5th Lexus vehicle over the last few years and we were considered a preferred customer. Imagine how much worse the treatment would have been if we weren't! We are a two Lexus car family as well…. This goes to show that they have no extra procedures in place for a person to review a "preferred" customer’s” file before they send the negative credit posting. It is all automated! If someone at Lexus had done a review, it would have been obvious that there must be an error. It should have been a no-brainer, right? (Perfect credit + Multiple vehicles purchased= "Let's personally speak with the customer, before we ruin their credit") When I contacted the dealership, JM Lexus, to get their help in fixing this, I got the run around...promised call backs with answers...I got nothing. After many emails, phone calls, text messages and a visit in person, I finally find out that the salesman who leased us the car had been transferred to another department. So, since he was no longer responsible he decided it was someone else's problem and left us hanging with this grave issue that he had caused. He had not left the company, changed his phone number or his email address....he just chose to ignore us. Eventually, I got someone who was willing to help us escalate and navigate within Lexus Financial to fix the major problem that JM Lexus had generated. It took two months of frantic phone calls and emails to finally get Lexus Financial Services to reverse what they had done with little to no help from the dealership and taking no responsibility for their actions. I had to work alone with Lexus Financial Services and their corporate office in California to get it fixed. The problem started with a huge mistake by JM Lexus and was compounded by Lexus Financial Services and neither of them felt responsible for what they did or the harm they caused us. To be fair, eventually Lexus Financial Services offered to pay two of my monthly lease payments as a “we’re sorry” gesture, which I accepted, but to this day the JM Lexus dealership has ignored this situation and only offered a verbal apology. When my credit got restored with some letters from Lexus Financial Services and an update to the credit bureaus was done, clearing the negative flags on my credit....I found out that this entire fiasco had cost me "thousands of dollars", due to the fact I was unable to do anything with my credit for many months. In that same time period of time, we were buying a house, which got delayed many weeks, as a result of all of this credit fiasco, we were forced to accept a less favorable mortgage rate, due to our lower credit score. (Even when you have your credit re-scored, it does not return to the same number...that takes some extra time) I contacted JM Lexus to find out how they were going to fix the problem they had caused me and compensate me for the lost money. They refused to do anything at all and just said... sorry it happened and too bad about the out of pocket expenses you had, but they did not feel they had to reimburse us for the problem they caused. Can you believe they had the gall offer us a free service next time we brought our car in? Like that would make up for all they did and all the money their mistake cost us. As a result of all of this, we have a VERY bad taste in our mouths related to Lexus and specifically the JM Lexus dealership in South Florida. In good conscious, my wife and I cannot ever do business again with Lexus and we cannot recommend anyone that they buy a vehicle from Lexus and especially not from JM Lexus of South Florida. When I informed them of this, they said they were sorry we felt this way, but that they would be doing nothing further. Fable of this story, BUYER BEWARE....avoid JM Lexus of South Florida. More

Exceedingly Abundantly Above and Beyond We came with my daughter at about 3PM Christmas Eve. This was the first time that she had purchased an automobile. Mark Ferrari our product specialist We came with my daughter at about 3PM Christmas Eve. This was the first time that she had purchased an automobile. Mark Ferrari our product specialist was very patient as were the other employees who dealt with us. We closed the deal at about 6:30. Even though the hour was late no one was pressuring us to hurry up. Several days later the Service department flawlessly took care of a few minor repairs. More

Ignored Walked in tonight to purchase an IS250 from JM and was ignored by every available salesperson. I approached the reception desk and wasn't even welcome Walked in tonight to purchase an IS250 from JM and was ignored by every available salesperson. I approached the reception desk and wasn't even welcomed. It bothered me as new people kept walking in the salesman out of nowhere ran up to them. It really feels great that you want to purchase a car and no one helps you. Not even when I walked out did anyone ever care that I was ignored for 20 minutes. Its great to know that they lost me as a customer and will never recommend this dealership to my family and friends. More

First Time Buyer I was a first time buyer so the process of purchasing a car was new to me. The sales representatives were patient and answered my questions. They were I was a first time buyer so the process of purchasing a car was new to me. The sales representatives were patient and answered my questions. They were very helpful and it was an overall pleasant experience! Great service, very friendly! More