JM Lexus

Best customer experience at JM LEXUS! I would like to thank all of the lovely people at JM Lexus for helping me lease my 2015 NX200t! Paolo Scalici was hands down the best Product Speciali I would like to thank all of the lovely people at JM Lexus for helping me lease my 2015 NX200t! Paolo Scalici was hands down the best Product Specialist I have ever worked with. He was professional, kind, and took into consideration what was important to me to get the deal done. The whole JM Lexus team went above and beyond to provide excellent customer service and an ethical/honest transaction. I also dealt with Hieu Vo (Sales Director), who was excellent! He is a gentleman and such a pleasure to work with. My Finance Manager, Stanley Etienne was also great! David was helpful in helping go over the features on my car. This is my second Lexus and I come from a family that has only purchased Lexus. JM Family will forever have our business due to their loyalty and outstanding customer service. I would refer JM Lexus to any of my friend, family, or clients looking to buy a Lexus! Thank you all SO much for my new car! More

Lexus Customer Satisfaction ALL SERVICE and especially Stacy Parker, Service Advisor have been outstanding - courteous, professional, extremely knowledgeable of present and futur ALL SERVICE and especially Stacy Parker, Service Advisor have been outstanding - courteous, professional, extremely knowledgeable of present and future needs. Very Satisfied Customer, Carolyn Harris More

Outstanding Buying Experience Best car purchase ever. No hardsell. Jerry explained everything completely. Friendly, courteous. Test drove the car, took us to service dept, kept Best car purchase ever. No hardsell. Jerry explained everything completely. Friendly, courteous. Test drove the car, took us to service dept, kept trying to feed us.. LOL. No games with the pricing or trade in. Just wanted us to have what we wanted at a fair price. It was raining when we bought our car, so Jerry and Gary moved both the cars, new and old, under cover so we didnt get soaked cleaning out the old car. Gary took the time, again, to make sure we new all the buttons and controls and were absolutely satisfied with everything. Thanks for the first great car buying experience D Mielke More

Outstanding Customer Service Representative JM Lexus has always provided excellent customer service, however my last 2 trips have been off the charts great. I have had the pleasure, yes I am sa JM Lexus has always provided excellent customer service, however my last 2 trips have been off the charts great. I have had the pleasure, yes I am saying pleasure about a car dealer service department, in working with Stacy Parker. Stacy is the absolute most professional Service Manager/customer service rep...I ever worked with. More

Utter waste of time I was in the dealership to inquire and possibly buy a vehicle. I ended up leaving with no deal. The following day I was inundated with calls and texts I was in the dealership to inquire and possibly buy a vehicle. I ended up leaving with no deal. The following day I was inundated with calls and texts asking about my experience and how it went. Outside of not getting a vehicle, it was okay. They then said they would work with me to earn my business and a sale. I laid out my terms and expectations beforehand to be sure it wasn't a waste of time. I was assured that I would be met with options and agreed to come back and attempt a deal. Upon arrival, the negotiations were nothing different from the previous day and they did not appear to want to earn my business or sell me a vehicle and maintained a firm/steadfast approach. In utter shock and disbelief, we ended up leaving without a deal and a parting greeting. This solidified my opinion on their sales approach and I will no longer consider them as an option or refer anyone to them. It was a totally disheartening experience from start to finish. More

Unprofessional Customer Service I called the service department at JM Lexus and asked to speak with the service department manager. I was put on to David Morgan who told me that a 9 I called the service department at JM Lexus and asked to speak with the service department manager. I was put on to David Morgan who told me that a 9am pick up appointment was available for the next day for them to pick up my boss's car for service. I told him I needed to confirm with my boss the time and I would call him back. Ten minutes later I called back and left a message for David to go ahead with the appointment. An hour later I did not hear back from David. I kept calling for the entire day. They do not have a paging system at this dealership, no one could reach him by phone, cell, pager....no way of getting a hold of him and all I wanted was to confirm an appointment. Finally, David picked up his line at 5:30, half an hour before he left and when I told him that I wanted to confirm the 9am appointment and give him credit card information to pay for the pick up service his response was "WOW" then he said that appointment was no longer available. His attitude was so extremely unprofessional and he kept saying there was nothing he could do even after I told him that I had been trying to reach him for the ENTIRE DAY!!!! My company has several Lexus that we provide to our executives. They will never take their cars here due to the lack of caring and sense of urgency with this service manager regarding his customers. Completely disappointed and would not recommend this dealership. More

Great service when buying used Lexus Excellent service when buying Used Lexus! Gary Catronio, Mike Robbins and Brian Mintzer really helped us out. Thank you for following up with us after Excellent service when buying Used Lexus! Gary Catronio, Mike Robbins and Brian Mintzer really helped us out. Thank you for following up with us after we brought the Lexus in to adjust some things after we bought it. Service was prompt and you gave us personal attention. More