JM Lexus

Excellence in action, my experience at JM Lexus was hands-down the most courteous, respectful and energetic I have ever experienced at a place of purchase to include the grocery, mall and gas stations. hands-down the most courteous, respectful and energetic I have ever experienced at a place of purchase to include the grocery, mall and gas stations. Mr. Winston addressed my on-line inquiry quickly. Mr. Winston was very friendly and knowledgeable of product and provided me with excellent customer service. Upon meeting with Mr. Winston, I felt comfortable discussing my interests and financial picture. He was confident that JM would provide me with the opportunity to make my desire to obtain a Lexus RX 350 a reality. I haven't stopped sharing my experience that I received from the entire team at JM Lexus and the dedicated, efficient service I received from Mr. Winston (product specialist) and Mr. Gomez(sales manager). Thank you very much and I look forward to a long, healthy , vehicle purchase relationship.Loving my RX 350. More

The "great" ratings across the board are attributable to three things - the quality of the product, the dealership itself, and the people responsible for delivering a first rate customer exp attributable to three things - the quality of the product, the dealership itself, and the people responsible for delivering a first rate customer experience - from initial inquiry to the test drive and from signing the papers to driving the car off the lot. First, Lexus leads the industry in quality and reliability ratings every year. And while others might have narrowed the gap, Lexus remains best-in-class; the product is simply rock solid reliable. It's a product people can trust. Second, JM Lexus is a top notch dealership. Courteous and professional, this is the third car my family has purchased from the dealership over the past ten years. In an age where everyone has information at the fingertips and any car they want is just an internet inquiry and a shipping charge away, those dealerships that thrive deliver something more - an experience you can't find anywhere else. On this mark JM Lexus delivers. Finally, the dealership is only as good as the people who work there, and there needs to be a fit between people and product; you need to be able to trust the people as much as you trust the product. Winston and Jaime proved to be great extensions of the Lexus brand and the JM Lexus dealership. Winston was prompt and targeted in his response to my initial inquiry and worked closely throughout the process with us to match us with the Lexus that best fit our needs. And Jaime was open and transparent with the numbers; he offered up options like an extended warranty and prepaid maintenance, but left the decision in our court and encouraged us to weigh those options based on how long we planned to keep the car, where we typically get our cars serviced, etc. We appreciated his honesty. He got us to closure on the deal quickly. Closing, it's a great time to like cars. There are a lot of great makes and models out there. But whereas automobile brands are working hard to bring new and exciting cars to market, many dealerships and the people that work there feel stuck in the past. The customer experience falls flat; the promises and promotions designed to get you in the door simply don't apply to what you're looking for. JM Lexus is on the other side of this equation; Winston and Jaime proved that in every interaction with them. When considering a Lexus - or any number of brands for that matter if you're in the market for a pre-owned model - JM Lexus should make your short list. More

From start to finish I had a great experience at JM Lexus. I decided on a Lexus based on my experience with my last Lexus, that served me well for 10 years.. Since I had a very good experience 10 years Lexus. I decided on a Lexus based on my experience with my last Lexus, that served me well for 10 years.. Since I had a very good experience 10 years ago I decided to return.to the same dealership. It was not exactly the same. It was even better. Winston was a gentleman and very knowledgeable and made me feel at ease with the whole procedure. He had me drive the car, showed me all the dials, etc and answered all my questions. Jaimie gave me all the finance information, etc. and was very knowledgeable and did not pressure me for anything.additional. He was very thorough. Michael, the delivery specialist was patient and delivered all the necessary information that I needed to feel confident and comfortable . Everyone at the dealership is friendly, even if I was not directly involved with them re my car. More

Stellar experience Very impressed with the service center, everyone was very polite. There was quite a large selection of vehicles on site. Looking forward to going for Very impressed with the service center, everyone was very polite. There was quite a large selection of vehicles on site. Looking forward to going for service. More

Great Customer Service - even after purchase was finalized! I recently traded two cars in for a preowned 2013 Lexus GS350. I was willing to drive an hr to finalize the deal because Peter was so easy to deal wi I recently traded two cars in for a preowned 2013 Lexus GS350. I was willing to drive an hr to finalize the deal because Peter was so easy to deal with. He worked hard for me after the purchase when my bank lost the payoff check for my trade. Two months later when I was trying to purchase a new home the mortgage company was demanding documents 48 hrs before closing. Peter took the time to help me and for that I'm very grateful. More

Buying a car can be a difficult experience...this was awful! After taking a test drive, I sat down with a Sales Manager and negotiated a price. He requested and processed my deposit. He told me they should hav After taking a test drive, I sat down with a Sales Manager and negotiated a price. He requested and processed my deposit. He told me they should have my car in a couple of days (they didn't have what I was looking for in stock) and then five days later they still had not responded to my phone calls (right up to the GM) or email requesting status....I believe they wanted me to walk away from the deal since I had negotiated a very good price. Lexus is a great car...this dealer is something else. PROCEED WITH CAUTION. More

When I started looking for my new vehicle I had several options. I really wanted to get a new vehicle but the search became quite extensive and at times seemed endless. In the end, I found the best deal i options. I really wanted to get a new vehicle but the search became quite extensive and at times seemed endless. In the end, I found the best deal in a used vehicle but rather peculiar and better than I expected to find. Then, I traveled from central Florida all the way to Margate not only to find MORE than what I was looking for but also the personality in Mr. WInston Walker. He was very helpful, professional and the kind of person I really never thought I would encounter in the business. Mr. Walker was kind, honest, detail-oriented and knowledgeable about the product, qualities which are unique and hard to find in the world of the car sales business. I can probably go on and on but whoever reads my experience, please note and start your search and be ascertained that Mr. Walker will take good care of you. Cordially, L. Gomez More

It was a pleasure doing business with JM Lexus. Both Stanley and Jonathan we helpful and answered all of our questions and concerns in professional manner. Plan on going back in the future! Stanley and Jonathan we helpful and answered all of our questions and concerns in professional manner. Plan on going back in the future! More

Winston helped me buy my first from a precious dealership and I really appreciate him a lot. Winston is not a sale person that tries to sale a car to you he really cares abiut your situation at the time and and I really appreciate him a lot. Winston is not a sale person that tries to sale a car to you he really cares abiut your situation at the time and he does what ever it takes to make everything work for you. I will follow Winston where ever he goes. Thanks Winston Love Dearly Man!! More

My experience at JM Lexus was amazing. Mr Winston Walker is an outstanding car specialist, super professional and knowledgeable about cars. I am extremely satisfied with the purchase. Way to go making a di is an outstanding car specialist, super professional and knowledgeable about cars. I am extremely satisfied with the purchase. Way to go making a difference in customer service. More