JM Lexus

A purchase at JM Lexus is an Outstanding Shopping Experience A purchase at JM Lexus is an outstanding example of a shopping experience that truly puts the customer first in every way. The entire organization gen A purchase at JM Lexus is an outstanding example of a shopping experience that truly puts the customer first in every way. The entire organization genuinely exemplifies the essence of exceeding the customer's expectation in 'all’ aspects of a car shopping and buying experience. Every individual we dealt with throughout the entire transaction from Gary Andrews, Service Sales Manager, to John Eramo, Sales Manager, to Shawn Cohen, Delivery Specialist, truly represented the Lexus brand and clearly demonstrated their commitment to the importance building Lexus Customer Loyalty. I would highly recommend these individuals, and this dealership, when considering where to make your next automotive purchase. More

I had a very positive experience with the purchase of my CT200h that I saw on the JM Lexus website. I called Mike a few times with questions and was he was very professional. He responded to me without sal CT200h that I saw on the JM Lexus website. I called Mike a few times with questions and was he was very professional. He responded to me without sales pressure and returned my call within minutes when I left him a message. When I came to see the car, I was pleased that Mike did not pressure me to look at other vehicles and concentrated on the car in which I expressed an interest. He did show me the difference in similar models, however. I was very nervous about the test drive (been driving a 2006 Honda Civic) and Mike was very patient with me. Although I did not use any of these amenities, I liked that a free car wash is always available; a Lexus vehicle is offered if a repair takes longer than two hours and there are two areas to wait for your car -- a quiet rest area and a general area with a café. Not important, but it is a nice touch to have complimentary individual coffee and cookies/snacks for customers. The financing went very smoothly and Andrew Brand did the paperwork with superior efficiency. JM also have a designated person to go over all the details of the car and he hooked up the blue tooth/phone immediately. I was very happy that I did not need do-it-yourself instructions. JM Lexus is a nice dealership and I would recommend it. In fact, I was recommended to JM by a couple who got their Lexus there. More

My experience at JM Lexus was phenomenal! Truly the royal treatment from the beginning and after. I highly recommend this dealership to all my family and friends. royal treatment from the beginning and after. I highly recommend this dealership to all my family and friends. More

For two months i looked for my used RX350 and visited many dealerships, and was turned off by the lack of customer service. after visiting JM Lexus and meet Rigot Dilus i did not want to go anywhere else many dealerships, and was turned off by the lack of customer service. after visiting JM Lexus and meet Rigot Dilus i did not want to go anywhere else, the experience was second to none, Rigot Dilus and his management team provided me with a wonderful experienced .... excellent service, I am a very happy customer and have already recommended my friends and family. Thanks for the outstanding service Rigot Dilus, More

awesomesauce Rigot was my sales guy n he was wonderbar! He was friendly and professional without being a vulture! Joel was ubber patient with me n my need to be ou Rigot was my sales guy n he was wonderbar! He was friendly and professional without being a vulture! Joel was ubber patient with me n my need to be out the door ASAP. And Daniel was patient and very clear and easy to understand when explaining my ride to me. More

Best across the board The last two days of my spring break i decided to purchase a used car. i surfed to web for a good deal and found the best deal at JM Lexus. Rigot Dilu The last two days of my spring break i decided to purchase a used car. i surfed to web for a good deal and found the best deal at JM Lexus. Rigot Dilus helped me through my purchasing process and was very exception when dealing with me and my time crunch to get back to school in a timely manner. I got the car i wanted and am very satisfied. A++++ across the board! More

My Service experience Just wanted JM Lexus to please thank Mr. Nunez for taking out time to explain why the when and how services to my car will be done.. A very professio Just wanted JM Lexus to please thank Mr. Nunez for taking out time to explain why the when and how services to my car will be done.. A very professional and well knowledgeable person. An asset to J M Lexus. More

Great team Rigot Dilus was my first point of contact at JM Lexus. He was knowledgeable, enthusiastic, and respectful-not at all aggressive as some sales professi Rigot Dilus was my first point of contact at JM Lexus. He was knowledgeable, enthusiastic, and respectful-not at all aggressive as some sales professionals can be. My next point of contact was Joel Gomez, who was beyond patient in providing me with detailed answers about several vehicles and clear guidance in regards to warranty and longevity/specs. At the time I picked up my ES 350, I was met by Gary Catronio who provided me with a clear understanding of how to work the features of my car and a willingness to further teach me the dashboard-phone registration at a later date-if I decide. I will recommend JM Lexus without hesitation. More

sales My experience was pleasant Anna Marie wasn't pushy she understood my needs and even took me to the new sales side. Her willingness to stay with me th My experience was pleasant Anna Marie wasn't pushy she understood my needs and even took me to the new sales side. Her willingness to stay with me through the nee sales process proved her concern was customer satisfaction. More

Purchased a great CPO RX350. The price? They accepted our offer! The car was clean and serviced, and like new condition. Drove two other RX350's (from a huge selection) before deciding on the one purchased. offer! The car was clean and serviced, and like new condition. Drove two other RX350's (from a huge selection) before deciding on the one purchased. Is our third Lexus, but the first from JM Lexus. I was surprized at how JM Lexus does business; no typical sales pressure whatsoever. No "brow beating" or "checking with my manager". No beating you to purchase other services; they simply ask if you would like to purchase any of their extedned services, and the answer was the answer. Period. Friendly. Helpful. Able to answer all questions. The purchase was a great experience. Dario and Bob could not have been nicer, and the dealership is beautiful. As part of our used car purchase, Dario gave us the Grand Tour of their service center and new car sales dealership. Very impressive! After the purchase we were introduced to Gary, who showed us all the features of our "new" RX350. He even programmed the car to our personal preferences, and took the time we needed to know how everthing works. Gary even gave us his phone number in case we had any questions in the future, and showed where we can find videos and information from Lexus to do anything our RX is equipped to do. I've never had another dealer with a program such as JM to show us the details of the new or used car. I can see why JM is the largest Lexus dealership in the world. I'll send my friends, and I'll be back for service and newer cars. Thank you, Dario, Bob, and Gary! Ed & Claudia More