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JM Lexus
Margate, FL
8,773 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 8,773 reviews
March 16, 2018
Excellent service and sales I came in to get my interim service on my car and knew my lease was up in about 4 months, so while I waited I decided to check the sales department. S I came in to get my interim service on my car and knew my lease was up in about 4 months, so while I waited I decided to check the sales department. Super easy in service too. I thought I had only one choice, buy out my car, but instead I received education about the options, with the very patient Robert. He helped me reduced my car payments by almost half, got the exact car I wanted, and drove it home that afternoon. I really appreciate the new Lexus Plus service. You deal with one person, shows you exactly in detail the financial information and they teach you how to use technology and the features in the car. No need to wonder if you're getting the best deal, because they wanted me to be satisfied so everything was completely transparent. More
by June Kobayashi
Employees Worked With
Robert Kohl
March 15, 2018
New is 300 I really enjoyed the no haggle pricing. It made the experience very easy and saqib explained her whole process very well. Definitely one of the easies I really enjoyed the no haggle pricing. It made the experience very easy and saqib explained her whole process very well. Definitely one of the easiest car purchases ever More
by Superfly1
Employees Worked With
Saqib Khan
March 15, 2018
Vehicle sold while we prepared Managers Check as reqested Up to the point of vehicle sale the customer service was excellent. Sales was postponed in order to provide a Managers Check and RX350 sold to another Up to the point of vehicle sale the customer service was excellent. Sales was postponed in order to provide a Managers Check and RX350 sold to another customer in our absence, Very disappointed ,,,, total waste of time !! More
by Andre876
Employees Worked With
Management Team / Sales Team was not in sync
March 15, 2018
Great service fast and easy Michael Cooke made the process easy and quick the whole process to 1 hour and no issues at all. Overall great experience at JM Lexus I would buy there Michael Cooke made the process easy and quick the whole process to 1 hour and no issues at all. Overall great experience at JM Lexus I would buy there again without question More
by Toyota purchase
Employees Worked With
Michael Cooke, Robert Collins, Jenn Warner
March 15, 2018
JM Lexus is the best dealer! I did the deal online, Kenneth Telusnord is the best! I got what I want. Then at the dealer, Greg Whyte show me the car and then I signed all the pape I did the deal online, Kenneth Telusnord is the best! I got what I want. Then at the dealer, Greg Whyte show me the car and then I signed all the papers, paid and get the car, all in one (1) hour!! the fastest in my live. Thank you all at JM Lexus!! More
by clarco
Employees Worked With
Kenneth Telusnord, Gregg Whyte
March 14, 2018
Single Point of Contact I dealt with Robert Kohl at JM Lexus. He provided full service, from describing the options available, to providing a test drive, then locating the a I dealt with Robert Kohl at JM Lexus. He provided full service, from describing the options available, to providing a test drive, then locating the actual vehicle I wanted which took a bit of time. He was our single point of contact. After obtaining the car I wanted, he walked me through the lease vs. purchase options, provided pricing, and handled all the paperwork. On delivery of the vehicle, he had all forms ready for signature (electronic) and at delivery of the vehicle, showed me how everything worked. It was a pleasure to deal with Robert and JM Lexus. More
by Steve Youchnow
Employees Worked With
Robert Kohl
March 14, 2018
Lexus Plus Shopping for a new car can cause all kinds of headaches. Deciding exactly what you want, then trying to find a place to get it. The internet has hel Shopping for a new car can cause all kinds of headaches. Deciding exactly what you want, then trying to find a place to get it. The internet has helped a lot because it arms the buyer with information, but even then it is tricky because some dealers have to be reminded that they have priced the car differently on the internet than on the lot. The whole experience is miserable! That said, the experience at JM Lexus was very positive indeed. The concept of "Lexus Plus" makes total sense. Eliminating dealer fees and the haggling over prices is a stroke of genius. Our experience with Marcley Hilderbrand was exceptional. He went out of his way to help us find the car we were looking for and patiently answered our questions and concerns. We highly recommend Marcley & JM Lexus! More
by romey305
Employees Worked With
Marcley Hilderbrand
March 14, 2018
Lexus Is 300 F sport Gary made my lexus experience wonderful..Smooth and easy! Got me into the car I wanted and A better price then I expected .. If you go to JM lexus you Gary made my lexus experience wonderful..Smooth and easy! Got me into the car I wanted and A better price then I expected .. If you go to JM lexus you must deal with him!! Thanks again I love my new Car!!! More
by Brandenbmz
Employees Worked With
Gary Mueller
March 13, 2018
Very Disappointed in my last visit JM Lexus Service Department's new customer strategy is not working well. The last two times I scheduled. Service the service advisor was not there. JM Lexus Service Department's new customer strategy is not working well. The last two times I scheduled. Service the service advisor was not there. Just wanted you to know that I agree with your other customers! My problem is that I came in for service multiple times saying my car was smelling bad, and thought something was wrong with the exhaust. Your service department could not find anything, said first time it was oil leaking and fixed it. Wrong it still smelled - took it in two more times and finally I was told that it was the catalytic converter and that would cost me $1800 to replace! Service advisor, Michael called Lexus to see if they would pay for it since the engine light never went on. Lexus said "No", so I asked why JM Lexus shouldn't pay for it or at least part of it since I complained multiple times. Michael told me that if Lexus doesn't pay, JM would not! What I don't understand is why Lexus Service wouldn't be obligated ? It was JM Lexus Service that did not use due diligence to find the problem until it was so bad, it had to be replaced. I am very disappointed that after every my 4 years of bringing it into service why they would not consider helping me with this repair. I certainly did nothing wrong, maintained it religiously, and now retired, find that the car I loved may not last me if I don't have good Lexus service to depend on. It I don't blame the Service Advisor, Michael, but I would love to speak to the Customer Service Dept for Service or get a refund of money on the catalytic converter. Please respond! More
by Lexus2018service
Employees Worked With
Service Advisor name is Michael (Italian) last name - it is not his fault - tried to help
March 13, 2018
Greatest Sales Person My husband and I found Robert Kohl at JM Lexus. He was very patient and kind and took the time to explain everything. We found the perfect vehicle. My husband and I found Robert Kohl at JM Lexus. He was very patient and kind and took the time to explain everything. We found the perfect vehicle. More
by S Smith
Employees Worked With
Robert Kohl
