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JM Lexus
Margate, FL
8,705 Reviews
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March 13, 2018
Very Disappointed in my last visit JM Lexus Service Department's new customer strategy is not working well. The last two times I scheduled. Service the service advisor was not there. JM Lexus Service Department's new customer strategy is not working well. The last two times I scheduled. Service the service advisor was not there. Just wanted you to know that I agree with your other customers! My problem is that I came in for service multiple times saying my car was smelling bad, and thought something was wrong with the exhaust. Your service department could not find anything, said first time it was oil leaking and fixed it. Wrong it still smelled - took it in two more times and finally I was told that it was the catalytic converter and that would cost me $1800 to replace! Service advisor, Michael called Lexus to see if they would pay for it since the engine light never went on. Lexus said "No", so I asked why JM Lexus shouldn't pay for it or at least part of it since I complained multiple times. Michael told me that if Lexus doesn't pay, JM would not! What I don't understand is why Lexus Service wouldn't be obligated ? It was JM Lexus Service that did not use due diligence to find the problem until it was so bad, it had to be replaced. I am very disappointed that after every my 4 years of bringing it into service why they would not consider helping me with this repair. I certainly did nothing wrong, maintained it religiously, and now retired, find that the car I loved may not last me if I don't have good Lexus service to depend on. It I don't blame the Service Advisor, Michael, but I would love to speak to the Customer Service Dept for Service or get a refund of money on the catalytic converter. Please respond! More
by Lexus2018service
Employees Worked With
Service Advisor name is Michael (Italian) last name - it is not his fault - tried to help
March 13, 2018
Greatest Sales Person My husband and I found Robert Kohl at JM Lexus. He was very patient and kind and took the time to explain everything. We found the perfect vehicle. My husband and I found Robert Kohl at JM Lexus. He was very patient and kind and took the time to explain everything. We found the perfect vehicle. More
by S Smith
Employees Worked With
Robert Kohl
March 13, 2018
Pleasant, easy, informative, My Lexus experience was totally positive. Of course the product is of wonderful quality but of equal importance, the service, patience, knowledge and My Lexus experience was totally positive. Of course the product is of wonderful quality but of equal importance, the service, patience, knowledge and helpfulness of the staff adds to the overall experience. Michael D’Ambra is a pleasure to deal with, so I think he deserves a raise! More
by Judijudijudi
Employees Worked With
Previously used Joe Gorrin for service. Great, Michael D'Ambra
March 13, 2018
very good experience i have always dreaded shopping for a new car. However,your one point contact and your pricing structure has made the experience much more pleasant. Wo i have always dreaded shopping for a new car. However,your one point contact and your pricing structure has made the experience much more pleasant. Working with Mike D'Ambra was a pleasure he was very knowledgeable and responsive. In short, a credit to JMLexus More
by lexuslover
Employees Worked With
Michael D'Ambra
March 13, 2018
Great dealership I can say it was quick and painless and I got the deal I wanted. This is the second vehicle that I have gotten with Eric and will continue to in the f I can say it was quick and painless and I got the deal I wanted. This is the second vehicle that I have gotten with Eric and will continue to in the future. More
by sjk
Employees Worked With
Eric Rodgers
March 13, 2018
JM Lexus Cares About Customer Satifaction We went to JM Lexus, unsure if we may lease or buy. Our sales manager ensured we knew all of our options with buying/leasing/pre-owned. Great test dr We went to JM Lexus, unsure if we may lease or buy. Our sales manager ensured we knew all of our options with buying/leasing/pre-owned. Great test drive and plenty of time spent with vehicle options and operation instructions. Pressure free and we took the offer that best fit our wants. Very impressed with this dealership. More
by Thom626
Employees Worked With
Dario Dziamalek
March 12, 2018
Most helpful excellent service Mr Khan listened to my requirements was very honest and cooperative.He provided excellent customer service to me and my family he was very respectful Mr Khan listened to my requirements was very honest and cooperative.He provided excellent customer service to me and my family he was very respectful and not pushy or arrogant as is the trademark of so many sales personnel I really enjoyed my experience and I do love the car😀I give him a 10/10 More
by Vinita
Employees Worked With
Me Sabin Khan
March 12, 2018
Totally Perfect Experience From the first phone call until delivery,everything went very smoothly!! I drove 200 miles to get the vehicle at JM LEXUS..,I live a mile from anothe From the first phone call until delivery,everything went very smoothly!! I drove 200 miles to get the vehicle at JM LEXUS..,I live a mile from another Lexus dealership. Worth the drive!! More
by Smilin’ Jack
Employees Worked With
Leah? Very knowledgeable , Richard Meier, Kahari Whittaker
March 12, 2018
excellent experience!! This was my first time purchasing a car from JM Lexus and I was very impressed. My sales rep was Manager Gary Mueller and he bent over backwards to ma This was my first time purchasing a car from JM Lexus and I was very impressed. My sales rep was Manager Gary Mueller and he bent over backwards to make sure we were happy with our experience. I would highly recommend him and I look forward to a long a fruitful relationship. More
by Lzeira
Employees Worked With
Gary Meuller
March 12, 2018
The Lexus Experience! JM really complements the Lexus automobiles by making the purchase experience as pleasant as possible. They seem to always get a 10 out of ten. Even w JM really complements the Lexus automobiles by making the purchase experience as pleasant as possible. They seem to always get a 10 out of ten. Even when I stopped it and my sales associate was not there, everyone I interacted with was so eager to help. Never felt pressured and they try take the typical stress out of car buying. This is my second car from JM and my 6th Lexus and I recommend this dealership. More
by JimInFlorida
Employees Worked With
Michael D'Ambra
