JM Lexus

So Great We Brought Twice!!! This is a very nice, friendly, and clean dealership with associates that stick by you the whole time and make time for you even on their off days to m This is a very nice, friendly, and clean dealership with associates that stick by you the whole time and make time for you even on their off days to make sure you are completely satisfied. They even keep in touch to make sure everything is ok after the purchase has been made. The staff is very knowledgeable. Great experience both times!!!! More

ES 350 Purchase Mr Norton ensured that I left with exactly what I went for. He didn’t try to force anything on me. He gave great tips that was beyond the present sale Mr Norton ensured that I left with exactly what I went for. He didn’t try to force anything on me. He gave great tips that was beyond the present sale. He shared what I can do to make my Lexus experience even greater. Mr Norton gave professional service and made me feel like I was a person and not a sale. More

Highly recommend! Amazing experience leasing a new car. Bobby was extremely knowledgeable and patient. Completed everything in less than 2 hours, and the price was grea Amazing experience leasing a new car. Bobby was extremely knowledgeable and patient. Completed everything in less than 2 hours, and the price was great. Wonderful!! More

Amazing experience From the moment I walked into JM Lexus to the time I left with my new Lexus it was a five-star service thanks to Khalid Dandashi the sales manager. From the moment I walked into JM Lexus to the time I left with my new Lexus it was a five-star service thanks to Khalid Dandashi the sales manager. I was never passed off from person to person .He was there with me every step of the way . I would highly recommend JM Lexus More

I called JM Lexus, salesman answered, came in, ran, approved I gave my rating because this was beyond reliable and I didn’t feel robbed or cheated afterwords! Amazing car buying experience! In and out I gave my rating because this was beyond reliable and I didn’t feel robbed or cheated afterwords! Amazing car buying experience! In and out More

Best Experience you can have at a Car Dealership! The best experience I have ever had at a car dealership. Secured the purchase of the exact vehicle we were looking for a couple of months before and The best experience I have ever had at a car dealership. Secured the purchase of the exact vehicle we were looking for a couple of months before and secured the deal with a handshake! When the car arrived we filled out the paper and we were on our way! Alex was great ! More

Excellent service travel from Tampa First time car buyer this dealership made the process of buying a car a breeze we travel from Tampa and we are happy with our vehicle thank you. First time car buyer this dealership made the process of buying a car a breeze we travel from Tampa and we are happy with our vehicle thank you. More

Wonderful Jeffrey Wright was my salesman most helpful very knowledgeable great to work with no pressure at all I can do enough for me I would use him anytime I Jeffrey Wright was my salesman most helpful very knowledgeable great to work with no pressure at all I can do enough for me I would use him anytime I More

Great Cars: Deals are complicated The sales associate was kind and accommodating. When we got to talking about price, the issue of finance rates came up. The deal was presented to The sales associate was kind and accommodating. When we got to talking about price, the issue of finance rates came up. The deal was presented to us in a matter of fact way that supported the dealerships "no haggle" point of view. No haggle means they do not negotiate the price of vehicle. My wife and I were good with the terms and were impressed with the manner in which the numbers and certifications were presented to us about that particular SUV. We said we would think about it but expressed that it was a good deal to us. We left but I later called the rep to tell him that we were seriously interested in the car and would like to come in the next day to sign the contract for the car. The sales rep told me that the finance rate had changed and that the rate should only change by a percentage point or so, and that we could clarify when my wife and I would come back in. My Wife was already in love with the car and I felt it was a bit of bait and switch. Several calls later, a floor manager got on the phone with me to continue to tell me that the car was not actually L-certified but only JM certified because of the year of the pre-owned car. I mentioned that while at the dealership, the Sales manager had confirmed in front of us with the sales rep that the car was L-certified. The L- Certification had warranted a 2.9% financing that included bumper to bumper warranty for another 5 years or so, and a few other perks of financing an L certified car. We ended up with a 5.1% "temporary banks are closed on the weekend" rate (with an 825 credit score) and a promise to "go to bat" for us to renegotiate the Lexus Finance Co rate. The sales rep was apologetic and said that "he owned" the original AR and service agreement misquotes, but we never received any "consolation prizes." Just a, "no haggle is the future" speech. The sales rep says that he had been working at the dealership since October (8mo), but it felt like he was unfamiliar with the paperwork we had to sign. Maybe it was because it was all done on an ipad, but the rep got up to talk to his manager 7-10 times during our signing of the cosigned contract. If this was a car for me, I would have walked, but my wife loved/loves the car and we believe that Lexus is a super reliable car with a touch of luxury. I would have given this a 3star rating for handling the customer except that our sales rep was super nice. I told the sales rep that even though they have a "no haggle" policy, I felt like I was the one to get haggled and switched on the rates and car service agreements. Still waiting for a new/reduced interest rate, so hopefully they will redeem themselves and really go to bat for a first time Lexus owner. More

Knowledgeable about what I wanted When I visited the dealer they didn’t have what I was looking for. Sales person called to tell me about what he had available. When I visited the dealer they didn’t have what I was looking for. Sales person called to tell me about what he had available. More