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JM Lexus
Margate, FL
8,791 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 8,792 reviews
June 29, 2018
wow excellent from beginning to end Mr. Afanador was extremely l knowledgeable about the product, patient, answered all my questions..dealing with one person from beginning to end was Mr. Afanador was extremely l knowledgeable about the product, patient, answered all my questions..dealing with one person from beginning to end was a pleasure More
by baldguy
Employees Worked With
German Afanador
June 29, 2018
Patience Thanks to Christina for her patience as I have not purchased a new vehicle in 11 years. I purchased my First Lexus 11 years ago and had a great experi Thanks to Christina for her patience as I have not purchased a new vehicle in 11 years. I purchased my First Lexus 11 years ago and had a great experience with the quality of the vehicle and the service at JM Lexus. Today I completed my purchase after test driving 3 different models and changing my mind 4 times. Christina’s patience was exactly what I needed to make a great decision. More
by Irish1
Employees Worked With
Thank you Long Gaing for your kindness, Christina Pantoja
June 29, 2018
Treated like family. I had been looking for a pre-owned car for almost a year and had visited the showroom many times. My salesperson was Joshua Kantor. In all that time, I had been looking for a pre-owned car for almost a year and had visited the showroom many times. My salesperson was Joshua Kantor. In all that time, Joshua was terrific. He showed me several autos that he felt were right for me. If a vehicle came in that he thought was good for me, I always received a phone call. Never did I feel he did not have my best interests in mind. Nor did he ever show any impatience if I left without purchasing. Finally, during a service visit with my other car, I stopped in to see Josh and just say hello. He offered to show me some new cars that might interest me. As I walked outside and looked around, I remember pointing and saying, "What is that?" Joshua looked over, and we both smiled. Immediately he took me for a trial run. We came back and he stayed by my side to work everything out in my favor. He was knowledgeable, professional, courteous and thorough. Even after the sale was completed, Joshua called to follow up and make sure that everything was going well. He couldn't have treated my wife and I better even if we were really family. More
by Bill F.
Employees Worked With
Joshua Kantor
June 29, 2018
Long time customer very disappointed I took my 2016 Lexus into the JM Lexus Collision center on Monday, June 25. I was quoted just $1,500 to “repair” damage over the passenger front whee I took my 2016 Lexus into the JM Lexus Collision center on Monday, June 25. I was quoted just $1,500 to “repair” damage over the passenger front wheel well. The damage to my vehicle did not look that significant as it was the slightly larger size of my hand, my vehicle was drivable, all sensors working and headlights were in working condition and visibly undamaged. I was asked numerous times if I was going through my insurance and I explained each time I was paying out of pocket. I was told my car would be ready on Friday, June 29. With that said, I rented a car while I was there for $50.00 per day for the week. On Tuesday, June 26 at 7:27AM, I received a test message stating the parts had been ordered and the vehicle is in the body work process. On Thursday, June 28, at 7:29AM, I received another text message stating again the vehicle is in the body work process. Around 3:30PM, I received a call from the Collision department. I was informed, that not only will my vehicle NOT be ready to be picked up on Friday, June 29 but the new cost is over $4,600.00 plus the additional cost of the car rental! I was reminded by the JM Collision representative that I signed a paper stating that I understood there may be unseen damage when they took the wheel well section off. While a reasonable person might expect $100 to $200 up or down, what reasonable person would walk away with a $1,500 quote expecting to a total 3 times it’s cost? What reasonable reputable company would even try to justify that as being okay, without a courtesy call PRIOR to beginning that work. Again, I reflect back to my earlier statement, my car was in working order when I dropped it off. For me, I was on the fence for a $1,500 aesthetic repair. My 2013 ES 350 had extensive damage to the front end, sensors, grill, lights fenders etc…the front end of my car replaced…the cost of that was just a few hundred dollars more. That work was completely by the collision department at Lexus of Pembroke Pines. The collision representative went on to tell me that my headlight bracket was broken and that alone was $1,800.00. This part well exceeded the original quote for the entire repair. When I told him, the new cost was too much and I would pick my vehicle up he informed me that this was not possible. My car is now in pieces and is not drivable because they are now unable to put it back together. I’m also in my head trying to reconcile 1800 + 1500 = $4,600?? I called back to discuss with a manager. After hearing the situation, he told me he would look into it and get back to me. About an hour later, he called and explained there was miscommunication on their end. They thought I was using insurance. I stated multiple times that I would be paying out of packet when I took my car in. And, WHY, would that matter? Was the cost inflated to force me to file a claim with my insurance? I have been a loyal customer to JM Lexus for many years, 2 vehicles purchased and 4 under your service. When it came time to having the damage repaired, I didn’t think twice about taking my car to JM nor did I consider seeking an additional quote from another Lexus dealership. I had complete trust in JM and their representatives. I depended on their expertise and knowledge to give me an honest, fair and upfront quote. Never in all my years of dealing with services companies and getting quotes/estimates for work have I been subject to a total that was more than three times the price that I left prepared to pay. I ask you, has that ever happened to you? Would you feel like that was appropriate? Would you feel as though it was your responsibility given NO option to reconsider (earlier point, from quote to $4600 and being told there was nothing else that can be done, it can’t be put back together, pay to pick it up)? Honestly, the worse service experience I’ve had in dealing with a company. I at least expect Comcast to be bad, but even they haven’t taken 3 times the promised length to deliver service or charged me 3 times the rate on a service I agreed to. More
by JRT2018
Employees Worked With
Collision department , German Afanador
June 29, 2018
JM LEXUS I was honestly a little nervous about being a first time car owner but the staff at JM Lexus made my experience such a positive one! Driving my dream I was honestly a little nervous about being a first time car owner but the staff at JM Lexus made my experience such a positive one! Driving my dream car with no complaints! More
by Alexis11
Employees Worked With
Khaled Dandashi, Rigot Dilus, Rachel Rosenthal
June 28, 2018
Great experience with Greg Whyte. Very trustworthy. Greg Whyte was great to work with. He is knowledgable and accommodated our schedule. He even picked me up at the airport so I could pick up my car! Greg Whyte was great to work with. He is knowledgable and accommodated our schedule. He even picked me up at the airport so I could pick up my car! More
by lynne
Employees Worked With
Gregg Whyte
June 28, 2018
Great buying experience We received very attentive service from Alicia, her manager and the financial staff. It made buying my Lexus a pleasure. Alícia went out of her way t We received very attentive service from Alicia, her manager and the financial staff. It made buying my Lexus a pleasure. Alícia went out of her way to make sure every detail was taken care of. More
by Chris123
Employees Worked With
Alicia Stark
June 28, 2018
AMAZING It was truly the best experience I have ever had at a dealership. Jerry the sales manager was unbelievable. He went up above to make sure he took his It was truly the best experience I have ever had at a dealership. Jerry the sales manager was unbelievable. He went up above to make sure he took his time and explain every little detail and aspect. It was greatly appreciated. He has changed our car buying experience. He should train everyone on How to make someone’s experience unforgettable. More
by Kennyrod
Employees Worked With
Greg , Jerry Gruher
June 28, 2018
Awesome We had a wonderful experience. Tim Spellmen is an awesome salesman, he explained everything and took his time answering any questions. After we pur We had a wonderful experience. Tim Spellmen is an awesome salesman, he explained everything and took his time answering any questions. After we purchased the car he went out with us and showed us how to program our phones, how to sdo eat the radio and so on. I would recommend Tim to all my friends and family. More
by Lynn CERNIGLIA
Employees Worked With
Tim Spellman
June 28, 2018
Awesome dealership Rates are great! Service is perfect. Highly recommended. This would be the fastest and easiest deal I ever made. This is my third new car and this dea Rates are great! Service is perfect. Highly recommended. This would be the fastest and easiest deal I ever made. This is my third new car and this deal was the best. More
by Kevplans
Employees Worked With
Gregg Whyte
