JM Lexus

Satisfied I worked with Khaled Dandashi throughout my entire process. Khaled was attentive and made sure that I understood everything. He ensured that I receive I worked with Khaled Dandashi throughout my entire process. Khaled was attentive and made sure that I understood everything. He ensured that I received a good deal and provided me with a number of options. Khaled sold me my last car and if I get another one in the future, I will make sure that he is my salesperson. More

Very happy with Lexus Your salesman, Tim Spellman, took excellent care of me and my wife. Not only is he the most knowledgeable salesman we have worked with, he is also one Your salesman, Tim Spellman, took excellent care of me and my wife. Not only is he the most knowledgeable salesman we have worked with, he is also one of the nicest people to deal with. Lexus must have very good management in order to have people like Tim Spellman. More

Excellent Car-Buying Experience We had a wonderful buying experience working with our Sales Manager Dario Dziamalek. He was professional, knowledgeable, and very helpful. This was We had a wonderful buying experience working with our Sales Manager Dario Dziamalek. He was professional, knowledgeable, and very helpful. This was the best car buying experience we've ever had. More

Great Lease experience I had a wonderful experience working with Christina Pantoja on my new lease. Christina was efficient professional and knowledgeable. She made the proc I had a wonderful experience working with Christina Pantoja on my new lease. Christina was efficient professional and knowledgeable. She made the process very easy and was great at explaining all details about the vehicle. More

Purchase of 2019 IS 300 F Sport Pleasant experience from start to finish on the purchase of a new 2019 IS F Sport. Josh was easy to work with without the dreaded sales pressure tacti Pleasant experience from start to finish on the purchase of a new 2019 IS F Sport. Josh was easy to work with without the dreaded sales pressure tactics commonly experienced with a new car purchase. More

Excellent experience My salesman was very informative, friendly, and helpful We were able to quickly close the deal.He has contacted me to see if I have any questions. My salesman was very informative, friendly, and helpful We were able to quickly close the deal.He has contacted me to see if I have any questions. More

New car Came in for a new Lexus RX 350! Very good experience! Beautiful car! Wonderful people to deal with! Had no problems and everything went very well! Came in for a new Lexus RX 350! Very good experience! Beautiful car! Wonderful people to deal with! Had no problems and everything went very well! More

Poor service: drive-ability and tires, See addendum at end. Took delivery of my 2017 Lexus ES350 Lease on 09/25/17 from JM Lexus. The Lease process was very pleasant and straight forward. Gary Mueller was the Took delivery of my 2017 Lexus ES350 Lease on 09/25/17 from JM Lexus. The Lease process was very pleasant and straight forward. Gary Mueller was the fantastic sales rep. Was truly enjoying my new Lexus but I noticed a tendency to wander within the lane. I didn't pay that much attention to it until I want on my first lengthy highway trip. The wandering then became quite annoying. I soon brought the car back to JM Lexus and one of the service technicians took the car for a test drive. He came back and told me there was no problem and that the wheel alignment was within specs. I left the dealership but not totally satisfied. A few months later I went on a road trip to North Carolina. The drive was horrendous! Upon my return I was exhausted from the constant wheel corrections trying to keep the car centered within the lanes. I once again returned to JM Lexus and explained the situation to the Service Tech. I am sorry I don’t remember the service tech’s name, but he was very nice. He said the roads are crowned and it would naturally drift toward the lower part of the crown. I explained that the car would drift side to side only to be corrected by the automatic steering system. He then had the car aligned and I went back to the highway. It was better, but still not right. I went back again and asked if perhaps the tires needed to be replaced. He came back with an estimate for a new set of tires at dealer prices. I left again and not at all satisfied. I then want on another road trip to Boston, MA. The drive was still tiresome with all the steering corrections required but not a bad as the North Carolina trip. Finally, last week I went to a tire store (one of the big name chains) and explained the problem. The store rep said it could possibly be separated belts or other defect in the tire(s) but there was no way to be certain. I only have 14,800 miles on the car. I bit the bullet and had a new set of top-of-the-line Bridgestone tires installed, went for a ride and PRESTO, the car tracked straight as an arrow. PROBLEM SOLVED! Ridiculous to have to replace almost new tires at a cost of $849.58! I now know that JM Lexus is not concerned with my comfort or safety, only with trying to get their customers out of the dealership and charging as much as possible for service. I cannot see a reason for me to return to JM Lexus for service or for me to lease/buy another vehicle from them. Perhaps Acura or Infinity should be my next vehicle. It will be interesting to see if JM Lexus responds to this travesty now that my date of lease and sales rep’s name are listed above. ADDENDUM 7/22/19 The very next day I received a very pleasant telephone call from the Service Director at JM Lexus. The first thing he did was to review my service record and quickly volunteered that my condition should never have been left unresolved. There were certainly steps that should have been taken and even review by higher level supervision. There will now be some counseling so that there should not be a repeat requirement for this type of review. The Service Director is also taking some further action on my behalf which helps in renewing my faith in JM Lexus. With this type of customer service I am happy to remain a loyal customer. More

New lease Donald Norton was great..quick and pleasant. Lexus plus was no hassle . Everyone at Lexus was great! New dealership for me and all my cars Donald Norton was great..quick and pleasant. Lexus plus was no hassle . Everyone at Lexus was great! New dealership for me and all my cars More

Extremely happy with this dealership. We were treated with dignity and respect. Our sales rep went above and beyond. I feel this dealership only wants to please the customer. We will de We were treated with dignity and respect. Our sales rep went above and beyond. I feel this dealership only wants to please the customer. We will definitely get our future cars here again More