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JM Lexus

Margate, FL

4.9
9,078 Reviews

5350 W Sample Rd

Margate, FL

33073

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Showing 9,078 reviews

January 19, 2023

Excellent service! ! Our advisor was very helpful and very professional! We had a great experience! More

by slim1347
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jory Pauletti
Jan 19, 2023 -

JM Lexus responded

Thank you for the review! We appreciate your support and hope to see you back again at JM Lexus!

January 19, 2023

I’ve leased and purchased 4 vehicles from JM Lexus and have been very pleased with all departments and management. More

by douggazboda
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gwen, Laura and Abby in collision department., Brian Mintzer, Pedro Diaz
Jan 19, 2023 -

JM Lexus responded

Thank you so much for your loyal business! All of us at JM Lexus truly appreciate your 5-star feedback.

January 19, 2023

Worked with Eric Rogers! He was patient and not pushy like some other salesman. Very calm and receptive and helpful! It’s a one point of contact dealership so much easier wor More

by Veronika123
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Eric Rodgers
Jan 19, 2023 -

JM Lexus responded

We're thrilled you enjoyed working with Eric here at JM Lexus! Thank you so much for the supportive feedback. Please don't hesitate to let us know if we can assist you in the future!

January 18, 2023

Service department did not really help when I asked about my phone not connecting to the wireless system properly. I felt like I was being rushed the whole time. They just pushed my question to the side and More

by Az94
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Collins
Jan 18, 2023 -

Az94 responded

Wish the service department was more receptive to customer concerns instead of brushing our car problems off.

Jan 19, 2023 -

JM Lexus responded

Customer service is our top priority so it's very disappointing to see that you did not receive attentive professionalism from our team. We sincerely apologize we could not deliver a better experience and we'd like to work with you to make things right. Unfortunately, we won't be able to locate your contact information without a full name, so please email us at marketing@jmlexus.com and our Service Director will get in touch with you. Thank you.

January 18, 2023

Goes above and beyond. Helpful with services and easy to deal with. Nice and kind workers. More

by safamarowa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim
Jan 18, 2023 -

JM Lexus responded

Thank you so much for taking the time to review JM Lexus! All of us truly appreciate having you as a customer!

January 18, 2023

Thank you Zach for the amazing service with getting the new car I will be back soon for sure! More

by CÔNG PHAN
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Zach Gordon
Jan 19, 2023 -

JM Lexus responded

Congratulations on your new car! Zach and the JM Lexus team look forward to your next visit!

January 17, 2023

Zach Gordon was excellent and took great care of me thanks Zach for the amazing experience! More

by LONG
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Zach Gordon
Jan 17, 2023 -

JM Lexus responded

Thank you for sharing your appreciation for Zach! Many safe and happy miles from all of us at JM Lexus!

January 17, 2023

Everyone is very nice and accommodating. I’ve always had a good experience at JM Lexus. More

by Satisfied purchaser
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick Groeniger, Michael D'Ambra, Joshua Kantor
Jan 17, 2023 -

JM Lexus responded

We really appreciate you taking the time to leave JM Lexus this awesome review, thank you! Have a great day and keep us in mind for any future needs!

January 17, 2023

Been with dealer since they opened. That says it all! They’re wonderful and so are the vehicles More

by weins4447
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Jan 17, 2023 -

JM Lexus responded

Thanks for this great review of JM Lexus! We are glad to have you as a loyal customer!

January 16, 2023

When I got there I was told 2 hour wait. I endedI waisted 3 hours to get an oil change and tire rotation which should take 45 minutes for any grease xxxxxx out of school. If you knew you are More

by ray7900
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Daniel Whittingham
Jan 20, 2023 -

JM Lexus responded

We're concerned that your visit was not as timely as we strive to provide. Additionally, we apologize for any confusion that arose when trying to contact our service department. We appreciate you bringing this to our attention. If you're willing to continue this conversation, please contact us at marketing@jmlexus.com. Thank you.

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