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JM Lexus

Margate, FL

4.9
8,962 Reviews

5350 W Sample Rd

Margate, FL

33073

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Showing 8,962 reviews

December 20, 2024

A real disappointment. The wait was over 2 hours and that was with an appointment. I bought my car here 2 years ago and had purchased another 2 previously. This place u More

by veschecter
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Wendy in Service who was terrific
Dec 21, 2024 -

JM Lexus responded

I'm sorry to hear about your recent experience and the extended wait time. We strive for a comfortable atmosphere and efficient service, so it's disappointing to know we fell short during your visit. Your feedback is valuable as it helps us improve, and I hope you'll give us another chance in the future. If you have any further concerns or questions, please feel free to reach out directly at marketing@jmlexus.com. Thank you.

Dec 21, 2024 -

veschecter responded

Returned on Friday to replace the malfunctioning part. I must say I was in and out in 40 minutes with a washed and vacuumed car, which was terrific. I want to give kudos to Wendy my service representative who constantly communicated with me, called me when the part came in and made sure that the car was in and out in a timely fashion. She represented the dealership well. I hope in the future that I don’t experience a 2 wait.

Dec 24, 2024 -

JM Lexus responded

Thank you for sharing your update. We are happy to hear that your vehicle was washed, and Wendy ensured to communicate effectively with you. Your patience throughout this process is appreciated and if you need anything else, please let us know!

Dec 24, 2024 -

veschecter responded

Wendy F went out of her way to make sure my experience was a positive one Excellent communication skills

December 18, 2024

Exceptional service received. Sales and service staff was really great and professional and made the process seamless, especially sales manager Paul Mompremier More

by Carvetmw1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Paul Mompremier
Dec 19, 2024 -

JM Lexus responded

We're delighted to hear that Paul and the team at JM Lexus provided you with exceptional service. It's wonderful knowing our staff made your experience seamless and professional. Thank you for sharing!

December 18, 2024

Paul Mompremier did a great job from start to finish. His no stress approach is the best. More

by len45911
Recommend Dealer
Yes
Employees Worked With
Paul Mompremier
Dec 19, 2024 -

JM Lexus responded

Thanks for the five-star review of Paul and JM Lexus!

December 16, 2024

Carlos is courteous and knowledgeable,explaining what needs to be done.! Service done on promise time More

by Beth Jocson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos
Dec 16, 2024 -

JM Lexus responded

Beth, we're delighted to hear that Carlos provided you with courteous and knowledgeable service at JM Lexus. Thank you for sharing your experience!

December 15, 2024

Exceptional Service! I recently purchased a car from Paul Mompremier, and I cannot recommend him highly enough. He was professional, approachable, and genuinely committe More

by tanya
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Paul Mompremier
Dec 16, 2024 -

JM Lexus responded

Thank you for sharing your wonderful experience with Paul at JM Lexus! We're delighted to hear that he provided exceptional service and made the car-buying process stress-free. Enjoy your new vehicle, and we appreciate having you as a valued customer!

December 15, 2024

My salesman, Paul Mompremier went out of his way to find the exact model and color I wanted. The entire purchase process was efficient and quick; nothing like the old days when it was an all day process to More

by Kahombo
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Paul Mompremier
Dec 16, 2024 -

JM Lexus responded

We're delighted to hear that Paul made your experience at JM Lexus efficient and enjoyable! It's great knowing you found the exact model and color you wanted. Thank you for choosing us, and enjoy your new ride!

Dec 16, 2024 -

Kahombo responded

Thank you! Of course I brought on more rain because I washed it! I’m thrilled with my new car and driving it is such a pleasure.

December 13, 2024

I was referred by my aunt to go see Paul Mompremier…… She assured me he would take good care of me as I purchase my second Lexus …. And he did just that iI most say Paul’s customer service and patience he More

by Lissa
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Khaled Dandashi
Dec 13, 2024 -

JM Lexus responded

Lissa, we're delighted to hear that Paul provided you with top-tier service at JM Lexus! Thank you for recommending him and trusting us with your second Lexus purchase. Enjoy the ride!

December 12, 2024

Amazing experience as always at JM Lexus. Makes the car buying experience enjoyable! Thank you Steve! More

by Rnaylorjr
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steven McNeeley
Dec 12, 2024 -

JM Lexus responded

We're delighted to hear that Steve and the JM Lexus team made your car-buying experience enjoyable! Thank you for sharing this fantastic feedback.

December 12, 2024

Outstanding Service! I had an amazing experience with Paul Mompremier at the dealership. From start to finish, he was professional, knowledgeable, and genuinely dedicate More

by Olu
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Paul Mompremier
Dec 12, 2024 -

JM Lexus responded

Olu, thank you for sharing your positive experience with Paul at JM Lexus! We're delighted to hear that he provided exceptional service and made the car-buying process smooth for you. Enjoy your new ride!

December 12, 2024

It was probably the easiest and most pleasant car experience ever. Jonathan made me feel completely comfortable and I have utmost confidence that his managing the trade. More

by Elaine
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jonathan Wulkan
Dec 13, 2024 -

JM Lexus responded

Elaine, we're delighted to hear that Jonathan made your experience at JM Lexus so comfortable and enjoyable. Thank you for sharing your feedback!

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