JLR San Jose LLC

Happy Ending Although we had some initial hiccups during the sales process, after escalation they went above and beyond to make things right. Quite impressed. O Although we had some initial hiccups during the sales process, after escalation they went above and beyond to make things right. Quite impressed. On the service front, service adviser Jose (Pepe) is an all-star and they are well stocked in the loaner department. More

Disgusting excuse for a dealership The dealer principal doesn't get it. He runs a completely shoddy organization top to bottom. Service writers have no authority. Service department doe The dealer principal doesn't get it. He runs a completely shoddy organization top to bottom. Service writers have no authority. Service department doesn't get problems solved even though they say the jobs complete. Car returned dirty. Rental cars disgusting not being cleaned properly. This place is a joke. I would hope the manufacturer would take a serious look at replacing this dealer. More

Disrespectful Salesmen I came in hoping to have a good experience. They were busy so it took sometime for someone to help me. So far that is understandable, but that is when I came in hoping to have a good experience. They were busy so it took sometime for someone to help me. So far that is understandable, but that is when it went downhill. The salesman kept on rushing through everything, which is not how good car purchases are made. When we started to talk through the details, he flat out laughed in my face. I can't believe how disrespectful he was. I walked out the door and will never return here. Don't make my mistake, don't even walk in the door. There are plenty of other dealerships that value their customers. They might not be close to you, but dealing with the xxxxxxxxx here is not worth it. More

Exceptional service I'm surprised to see anything but excellent notes. I have owned several Jaguars over the past 10 years. All bought here. All serviced here. Nothing b I'm surprised to see anything but excellent notes. I have owned several Jaguars over the past 10 years. All bought here. All serviced here. Nothing but good experiences. The price of the service is high, but so is the quality. I have also been offered replacement parts at zero cost on more than one occasion, when they were under no obligation to do so (e.g., when the leather dash started to pull back from the windshield on a 6 year old, out of warrantee XK they replaced with brand new leather for no cost). The fact that they provide loaners through Hertz is a little annoying, but again I've had free loaner cars when not required under contract on more than one occasion, so it's never really bothered me. My regular insurance covers the rental, so that took care of that. More

misrepresentation This dealership offers "free" loaner cars for your expensive automotive maintenance. They misrepresent the loaner vehicles as their own, and simply s This dealership offers "free" loaner cars for your expensive automotive maintenance. They misrepresent the loaner vehicles as their own, and simply say "sign here, here, and here" Then you find out that you have signed up for insurance for $40 per day from Hertz rent a car. They looked us in the eye and lied - then we complained and they said "not our problem - talk to Hertz". More

I wish I could give them no stars...they fixed a part that might or might not needed to be fixed. It's called part swapping, never fixing the problem. I had a red low oil pressure light on my dash of that might or might not needed to be fixed. It's called part swapping, never fixing the problem. I had a red low oil pressure light on my dash of my 2003 Jaguar S-type. When i called my Jaguar dealer I got told just add oil...the manual said to take it to my service department. Finally I got in 3 weeks later.....the light was back. Friday they changed out the light switch, charged me $333 for diagnostics, labor, and the part. They light came back immediately. Monday I heard back from them I found out they did not have the tool to check the oil pressure and they didn't know what it should be for my car on Friday when it was in. They found the proper tool one by Monday but still didn't know what the oil pressure should be. So why did they charge me for diagnostics when they didn't do any. And the random repair... They said to come back and they would run diagnostics. When I got there I was yelled at by the service manager and left message for general,manager. I had to call to speak to the general manager since he didn't call me back. He said they now refuse to see my car. I still have the same problem with my car and now have to find somewhere to fix it. More

I've purchased four Jaguars from San Jose British Motors over the past few years and have always been treated courteously, to say the least. They always offer a loaner car, though I don't need one. Warranty over the past few years and have always been treated courteously, to say the least. They always offer a loaner car, though I don't need one. Warranty work has been taken care of promptly and with no charge to me. Anthony is the epitome of first class sales and service and I can always trust him to be truthful and knowledgeable. It would never occur to me to purchase a car from any other dealership, though there are others within 50 miles. More

After my detailed account of what I had discovered (water intrusion in the ECM) the service department still tried to convince me to replace the transmission valve body to correct a check engine light. I in intrusion in the ECM) the service department still tried to convince me to replace the transmission valve body to correct a check engine light. I insisted they focus on the electrical and after several hundred dollars of additional "diagnostics" sure enough, they found a burned up Transmission Control Unit. They quoted me $1200 for a new TCU, after I had already invested $560 in diagnostics. I told them that was rediculous and to have the car ready for pickup. Then, when I couldn't pick up the car that week due to work, they left me a voice mail and instead of asking when I would be coming by; threatened to charge me $30/day in storage. At this point, I am having serious thoughts about remaining a Jaguar owner. But whatever I do, I will not be going back to this dealership - EVER! More