JLR San Jose LLC

Extremely Unprofessional Experience at Jaguar Land Rover San Jose I am deeply disappointed and shocked by the behavior of a sales representative Josh Hernandez during my recent visit to Jaguar Land Rover San Jose I am deeply disappointed and shocked by the behavior of a sales representative Josh Hernandez during my recent visit to Jaguar Land Rover San Jose. We currently own a Jaguar as our primary car, and we came in to check out the Jaguar F-Pace. While the representative initially showed us the car, the experience quickly turned negative: - During the discussion, he pushed unnecessary add-ons and became rude and offensive when we questioned the details. - When we made it clear that we weren’t ready to finalize a deal, he aggressively said “goodbuy” and threw the car key at us- behavior that was completely unacceptable. - At the end, when we asked for his name, he refused to give his real name and instead claimed his name was “Michael.” He then handed us a business card belonging to someone else (Anthony Dugger), which felt ridiculous. It’s shocking to see such treatment at a dealership representing a premium brand like Jaguar. This experience left us feeling insulted, disrespected, and unwelcome. More

As seniors also, we were very pleased with the finance manager, sales woman and sales manger who were courteous, professional and thoughtful of our time and efforts to make a visit and purchase. manager, sales woman and sales manger who were courteous, professional and thoughtful of our time and efforts to make a visit and purchase. More

We are seniors and they scammed us out of over 5,000. 00 dollars. We are looking for a lawyer. Older people....beware of this dealership.! They are dishonest!! 00 dollars. We are looking for a lawyer. Older people....beware of this dealership.! They are dishonest!! More

I don't know who's been writing past reviews for Jaguar Stevens Creek, but I can state as a very satisfied customer In June 2021 that the sales, service, parts and finance staff along with excellent manage Stevens Creek, but I can state as a very satisfied customer In June 2021 that the sales, service, parts and finance staff along with excellent management are nothing less than terrific! I bought a new F-PACE P400 suv from saleslady Josie who took me on a test drive and spent hours with me explaining the many features this outstanding vehicle has. The suv came with 22-inch wheels with Pirellis along with electric telescopic steering and many other extras. I've had to return to the dealership many times over the 3 weeks since buying the suv to ask about the InControl system and each time I come by the staff welcomes me and gives me attentive service. Other sales staff have been very helpful, in particular Brandon Covey and finance staffer Oscar. Another finance staffer, Resa, has been very helpful. I also want to mention Eric, the dealership's computer expert and Service Manager Adrian. I would recommend ANYONE who wants a new Jaguar or Land Rover to visit Jaguar Stevens Creek! More

This services not good I note to you very one if come this service will be trapped and cheated I bought the Car here just 3 week and get a lot problem and errow but they don’t responsibility with cus this service will be trapped and cheated I bought the Car here just 3 week and get a lot problem and errow but they don’t responsibility with customer and willing handle it I and my family never come this service even window shopping Not professional as a trade name they wear on More

Scheduled appointment I set an appointment for Friday 06/19/20 at 10am. So I came by to drop off one of my Jag's one day before 06/18/2020 the scheduled appointment and my I set an appointment for Friday 06/19/20 at 10am. So I came by to drop off one of my Jag's one day before 06/18/2020 the scheduled appointment and my service advisor was Sam Moses. When I came in to drop it off I asked for Sam. He came out and asked if I have an appointment and I said yes but he said he couldn't find one and just turned his back started to walk away from me and stating he doesn't have any time for me? What kind of attitude is that towards not just me but any Jaguar customer. I don't understand why SJ Jaguar hires anyone that can't be bothered to be polite and not turn their back on a customer. I was embarrassed and felt belittled by the way he treated me. I came in to have some service done not to be treated like trash. Sincerely, Ron S. More

Terrible dealership but I also thing it is a terrible car manufacturer. I made the biggest mistake leasing a Jag. Never will I or anyone I know will I allow them the mistake of buying a Jag in my life time manufacturer. I made the biggest mistake leasing a Jag. Never will I or anyone I know will I allow them the mistake of buying a Jag in my life time and hopefully my kids, nephew and nieces will ensure no one makes the mistake of buying one in their generation. No one cares all the way up to the dealer director and even corporate. More

San Jose Jaguar is a xxx We were told by the dealership that although we had committed to the vehicle we were purchasing, complete with financing and awaiting paperwork, it wa We were told by the dealership that although we had committed to the vehicle we were purchasing, complete with financing and awaiting paperwork, it was legal in the state of California to not honor an oral agreement and sell it out from under a buyer. That is exactly what they did to us. If you dare give this business your business, they are dishonorable and will find a way to screw you. If I could give them 0 stars, it would reflect how I’m feeling. Losers. More

I would give Jaguar of San Jose a minus 200 if I could. We leased a $79,000 J. for 3yrs. At the very end of agreeing on price, seller said when we turn the car in, there is a $300 fee, we had to buy new tir We leased a $79,000 J. for 3yrs. At the very end of agreeing on price, seller said when we turn the car in, there is a $300 fee, we had to buy new tires and replace or repair the alloy rims. At that time we were outraged, but we basically had no choice because of needing to get back to work. The extra cost could be a around be around $2000.00. During our lease period, we had problems with the service department. 1. Our battery died for no apparent reason. We had it towed to the dealership. They told us they would replace it that day. Three days later we got the car back. 2. We had two other bad service experiences, but I am running out of time now. The staff was not pleasant at any time we took the car in, and always made us wait for over one half hour almost every time we were there, and usually no customers waiting but us. Fast forward to turning the car in when car expired. We went to turn the car, but still liked the car, but the sales person made the purchase so high-approx $10,000 on top of what we already paid. We found out later they scammed us and did not tell us we could make a deal with Chase Bank, who owned the car. We also found out from Chase that the car was put into auction and probably purchased back by the same dealership. These people are nice before you purchase or lease a car, and rude, dishonest and I believe probably breaking the law or just unethical!! Now I find myself being charged $1400 for over mileage, which is a lie, because I was never given a closing mileage document. Chase bank does not have a mileage document either. This, San Jose Jaguar is the worst company we have ever dealt with. By the way, my wife is a retired Teacher of 40 years and I owned a painting contracting business, retired after 40 yrs. we always pay our bills and are debt free. We both came from lower income families. We are honest, and hard working people. More

Something new is in the air Got ripped off. My own fault for not understanding lease negotiations. Lesson learned. Next time, i will go to a broker inthe middle. Lets see. Got ripped off. My own fault for not understanding lease negotiations. Lesson learned. Next time, i will go to a broker inthe middle. Lets see. More