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J&M Automotive

Naugatuck, CT

4.8
1,805 Reviews

756 New Haven Road

Naugatuck, CT

06770

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1,805 Reviews of J&M Automotive

April 24, 2019

Perfect and painless I was in and out extremely fast with no pressure at all and every question answered perfectly. All paperwork was taken care of right away and Dave and More

by Matt,Silva11161985
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Megan , Dave Decarlo, Dannielle Cureton
Apr 26, 2019 -

J&M Automotive responded

Hi Matt! First I'd like to thank you for sharing your story but also congratulations on your new vehicle!! Here at J&M we strive to make every experience stress free for our customers! Safe travels in your new vehicle and we welcome you to the family!!

April 23, 2019

Stay away from this place I do not recommend this place to anyone. I got a car from J&M two months ago and on the first week the car was giving me problems with the ignition an More

by carolina93
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ken Nelson, Dave Decarlo
May 26, 2019 -

J&M Automotive responded

We understand you frustration. We apologize for any inconvenience this may have caused. This car had a ignition coil pack that went bad and we replaced. The spark plugs had oil on them due to a minor Valve cover leak that got on the external part of a couple spark plugs as it leaked down. We replaced the cover gasket and cleaned the residue. This car also had a aftermarket device installed not by us and the installer used silicone to seal a wire. There was no melted wire. Again sorry for any inconvenience. We strive to have complete customer satisfaction.

April 20, 2019

Helpful, no pressure guidance. What a great experience at J&M Auto! Sue was a pleasure to work with and helped us find just the right second vehicle for me and my son. Never felt More

by LP
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Sue Janelli, Dannielle Cureton, Ken Federici
Apr 24, 2019 -

J&M Automotive responded

Hello and good morning to you!! Thank you so much for sharing your experience with Sue, Ken and Dannielle! We thank you for choosing us when it came to this big decision you had to make! Here at J&M we strive to give every customer the most stress free experience we can provide. Thank you again for your kind review and we would like to welcome you to the family! Safe travels in your new vehicle!

April 19, 2019

No pressure sale/very helpful and willing to show cars I went to J&M to purchase a vehicle , I had a vehicle for a trade. I was greeted by Dannielle, she was super friendly and welcoming. Vinnie came out More

by kbgood17
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James McCowan, Vinny Petta, Dannielle Cureton
Apr 24, 2019 -

J&M Automotive responded

Hi and goodmorning! Our team would first like to thank you for sharing your experience and time here at the dealership! It is satisfying to hear that Vinny was able to handle everything you needed! Here at J&M we strive to make each and every person feel as comfortable and free of stress as we can. From the moment you walk through the door, you become a part of our family! Take care and safe travels in your new vehicle!

April 19, 2019

Quite amazing! I spotted a car from cars.com that I wanted to check out, and met Danny at the dealership that day. He was able to have it driven down to my personal More

by DigBick96
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dannielle Cureton, Danny Oller
Apr 24, 2019 -

J&M Automotive responded

Hi and Goodmorning! Our team would like to thank you for not only choosing us for this big decision but also sharing your experience! We are so glad to hear that Danny was able to handle any needs that came about. We have absolutely no issue taking any of our cars to personal mechanics giving you extra assurance about your purchase. Welcome to the J&M Family and we wish you many years of safe travels in your new vehicle!

April 19, 2019

Excellent service Service was excellent and Ray made the process pleasant for my family! The entire team here made sure I was comfortable and met my needs. More

by Roscher06
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Federici, Ray Demers
Apr 24, 2019 -

J&M Automotive responded

Hi! Thank you so much for sharing your story about your time at J&M. We could not be happier as a team that Ray was able to help you in many ways possible. Welcome to the family and safe travels for you and your family in your new vehicle!

April 18, 2019

Great experience getting two cars without any stress!! Friendly and knowledgeable staff.... Steve, the sales person for both cars that we purchased, was great - helpful and went above and beyond to make su More

by Lostys
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Groppi, Dannielle Cureton
Apr 24, 2019 -

J&M Automotive responded

Hi and Good morning to you! Our team could not be happier about the experience you had with us and we thank you for sharing your story! We are more than happy to hear that your car buying process with Steve was great and that he went "above and beyond"!! We wish you many years of safe travels in your "new" vehicle! Welcome to the family!

April 18, 2019

Great Dealership I came to J&M auto to find a reasonably priced used car in great condition and they delivered! The customer service was fantastic, I felt right at hom More

by Chloepolo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Nelson, Dave Decarlo, Ken Federici, Megan Sutfin
Apr 24, 2019 -

J&M Automotive responded

Hi Chloe! We thank you so much for sharing your awesome experience you had with us! Our team could not be happier that all your needs were met not only respectfully but in a comfortable manner. We wish you many years of safe travels in your new vehicle and welcome you to the J&M family!!

April 18, 2019

They were awesome!!! Each person I encountered was so welcoming and helpful. I got exactly what I need and at a price my family could afford. You won’t be disappointed. More

by Smarr01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James McCowan, Steve Groppi, Dannielle Cureton, Megan Sutfin
Apr 24, 2019 -

J&M Automotive responded

Hello and Goodmorning! Our team is so happy to hear about your great experience you had here at J&M and we thank you for sharing your story! We strive to make each of our customers feel comfortable and stress free during each purchase! Welcome to the family and we wish you years of safe travels in your new vehicle!

April 16, 2019

Unprofessional service i would not recommend this dealer to anyone horrible service and just Hands down unprofessional I was profiled and judged due to the fact of city taxe More

by Rando
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ken Nelson
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