J.L. Freed Honda

Express service In at 7:30 out by 8:30 All was good Knowledgeable tech explained everything They topped everything off; did the oil change and tire rotatio In at 7:30 out by 8:30 All was good Knowledgeable tech explained everything They topped everything off; did the oil change and tire rotation as asked More

Inspection and brake repair I had my yearly inspection, but as usual was counting on your recommendations as to what is needed in repairs. They were performed in a good time, and I had my yearly inspection, but as usual was counting on your recommendations as to what is needed in repairs. They were performed in a good time, and I went on my way feeling safe and well taken care of. More

Clanking in My Engine My Car Clanks at startup. Your people know what the problem is but refuse to do anything about. This is frustrating. NOT good for HONDA. Fix the prob My Car Clanks at startup. Your people know what the problem is but refuse to do anything about. This is frustrating. NOT good for HONDA. Fix the problem or give me a new car without the clanking. More

Service I came to have my oil and filter changed. I also had questions about some other things. The people all responded in a professional way. They were a I came to have my oil and filter changed. I also had questions about some other things. The people all responded in a professional way. They were all willing and able to help. More

Changing the oil All were very polite and I was very satisfied. P.S. The Sweet, Smiling Young Lady was very Polite. Time was about 6:00 P.M. All were very polite and I was very satisfied. P.S. The Sweet, Smiling Young Lady was very Polite. Time was about 6:00 P.M. More

Professional, quick and courteous I haven’t been fond of using car dealer service departments in the past, but JLFreed has done a nice job over the 2 years that I have had my ridgeline I haven’t been fond of using car dealer service departments in the past, but JLFreed has done a nice job over the 2 years that I have had my ridgeline. great start by jl freed to building a solid customer relationship. More

Good Quality Work. But communications issues My auto was in the shop for 30 days (apox.) When I call Freed service I was told that the appraiser/insurance company was holding up the process. Whe My auto was in the shop for 30 days (apox.) When I call Freed service I was told that the appraiser/insurance company was holding up the process. When I called the appraiser, I had no response. The insurance company blamed Freed. I still don't know why the repair took so long. I had to be proactive, the Service manager finally called me the day before the completion of the repair. The repair is excellent. I wish Freed would have straightened out my back seat and spare tire cover. More

Took care of everything. Don't know name of the person who helped me. I don't know much about cars, so he was able to figure out what was needed. Don't know name of the person who helped me. I don't know much about cars, so he was able to figure out what was needed. More

Awesome service! I was in and out in less than 45 minutes for an oil change. Everything’s so organized and efficient. Thank you for your awesome work! I was in and out in less than 45 minutes for an oil change. Everything’s so organized and efficient. Thank you for your awesome work! More

Wonderful experience Waiting room was very comfortable. Car was expected for service and taken immediately. First time buyer at Freed yet felt that there was great care Waiting room was very comfortable. Car was expected for service and taken immediately. First time buyer at Freed yet felt that there was great care and concern for the customer's time. Employees were very personable yet professional. More