J.L. Freed Honda

fraction We asked the service rep to check 3 things on our car. Freed checked only one. Waste of time. We need to be able to trust Freed's service dept since t We asked the service rep to check 3 things on our car. Freed checked only one. Waste of time. We need to be able to trust Freed's service dept since their prices are higher than small local mechanics. More

Express oil change The waiting area was clean with refreshments. The staff was very friendly. I did find the wait excessive and will make an appointment next time The waiting area was clean with refreshments. The staff was very friendly. I did find the wait excessive and will make an appointment next time More

Exeelent experience The work was done at the appointment hour, for the cost estimated and within the time promised. The team was friendly and professional. A great experi The work was done at the appointment hour, for the cost estimated and within the time promised. The team was friendly and professional. A great experience. More

Chris is the Best ! Chris is always looking to provide the best service and deal. This time his working with Michelin saved me hundreds on tires ! Chris always listens an Chris is always looking to provide the best service and deal. This time his working with Michelin saved me hundreds on tires ! Chris always listens and does his best to solve any issues I'm having as I put a lot of miles on my wonderful Crosstour ! More

Happy Customer! I have leased my last two CRV's thru JL Freed. My current lease was ending in March of 2019. I received a call from my salesman, Pat Colucci to see if I have leased my last two CRV's thru JL Freed. My current lease was ending in March of 2019. I received a call from my salesman, Pat Colucci to see if I wanted to come to the dealership to discuss my options. I made an appt for this past Saturday and decided to putchase vs lease a 2018 CRV. Pat was very helpful in providing my options and eased my decision making process. He was very thorough and professional but not overbearing which I truly appreciated. The entire experience was a very pleasant one! More

Great customer service I went in on a Saturday morning without an appointment because I had a burned out front headlight. I was resigned to waiting a couple of hours for it I went in on a Saturday morning without an appointment because I had a burned out front headlight. I was resigned to waiting a couple of hours for it to be fixed. When I checked in, I asked at the guy at the front desk - and I'm sorry but I didn't get his name - how long it would be. He said he'd try to get me in since it was a simple fix. Rather than disrupt the line of folks already waiting and the technicians who were helping them, he replaced the bulb himself and I was out in 10 minutes. He only charged me $5 for labor. My family has purchased seven cars from Freed over the years. We service all our Hondas there and are loyal customers, I was very pleased to see that loyalty rewarded. More

Oil change -- 2 Hours It took too long , 2 hours.... never had this before... The price went up a lot and $5 coupon was not applied. Can you help this? It took too long , 2 hours.... never had this before... The price went up a lot and $5 coupon was not applied. Can you help this? More

No Games played! Salesperson Nico didn’t plays games and wanted to make a deal happen. Finance manger was the same! Would highly recommend this dealer and look forwa Salesperson Nico didn’t plays games and wanted to make a deal happen. Finance manger was the same! Would highly recommend this dealer and look forward to buying from them again! More

Very happy to get new battery without appt on Saturday My battery went dead with little warning on a Saturday. I went to the dealer with no appointment and was able to get a replacement in just a few hours My battery went dead with little warning on a Saturday. I went to the dealer with no appointment and was able to get a replacement in just a few hours with no alpointment. Service department fit me in around many customers with appointments. More

Positive buying experience Knowledgeable salesman. Polite. It was a positive experience. I did not feel pressured to make a purchase. I would go back to this dealership again. Knowledgeable salesman. Polite. It was a positive experience. I did not feel pressured to make a purchase. I would go back to this dealership again. More