J.L. Freed Honda

new car purchase From the internet to the showroom was surprisingly pleasant. Everyone involved was helpful and I am happy with everything about the experience. I woul From the internet to the showroom was surprisingly pleasant. Everyone involved was helpful and I am happy with everything about the experience. I would recommend this dealership to anyone who is looking to purchase a vehicle. More

in and out the service dept was prompt in greeting me and getting me checked in, immediately took my car back to begin working on it. they kept me posted as to the service dept was prompt in greeting me and getting me checked in, immediately took my car back to begin working on it. they kept me posted as to what was going on, and I was able to leave after a short time. My only recommendation is that if there is any way to increase the number of work stations/ cubicles, that would be nice. I wanted to set up my computer and do some work, but the only 2 cubicles were already occupied. More

Excellent I’ve given this rating because of Frank Bennett. I’ve dealt with him for years. He has always given me great service at Acura and now at Honda. I’ve given this rating because of Frank Bennett. I’ve dealt with him for years. He has always given me great service at Acura and now at Honda. More

Overall great experience! Pat was very knowledgeable and made sure we understood everything about the car. Signing the papers was a breeze. Honestly we were in and out very qui Pat was very knowledgeable and made sure we understood everything about the car. Signing the papers was a breeze. Honestly we were in and out very quickly. It was the best car buying experience we have ever had. Thank you. More

Extraordinary Extremely pleased with our sales person. Geoffrey Smith is patient, knowledgeable, funny, and willing to explain options on various vehicles. We hav Extremely pleased with our sales person. Geoffrey Smith is patient, knowledgeable, funny, and willing to explain options on various vehicles. We have been customers for over 40 at JL Freed’s and wouldn’t go to any other Honda dealer. More

Great service as promised My advisor, Chris Ofner, did a great job. She called me after receiving the car via the night drop to go over what I wanted done. She also called af My advisor, Chris Ofner, did a great job. She called me after receiving the car via the night drop to go over what I wanted done. She also called after the car had been looked at to go over actual recommended service and cost and she called again when the car was ready for pickup. She had the car ready before 3 pm as I had requested and applied coupons to my bill. I'm very happy with the visit. More

Customer for life My cars have been serviced here for my entire ownership over 10 years. Waiting is pleasant even with my toddler. Toys & cookies are a treat. But we h My cars have been serviced here for my entire ownership over 10 years. Waiting is pleasant even with my toddler. Toys & cookies are a treat. But we have begun dropping off the car the night bf service to park & leave our car for the day. Explanations are thorough & staff is wonderful. Hours are long enough to come after work. More

Top notch service The service department at JL Freed is great. The people are friendly and very accommodating. They explain every detail of any service or repair done t The service department at JL Freed is great. The people are friendly and very accommodating. They explain every detail of any service or repair done to the vehicle. It’s easy to get an appointment and usually a quick in and out of waiting. More

Unequivocally unprofessional I had my car serviced for a recall issue and told them I needed to have the work finished by 4pm, which they agreed to do. Shortly after 3pm I called I had my car serviced for a recall issue and told them I needed to have the work finished by 4pm, which they agreed to do. Shortly after 3pm I called to check on the progress and was told it would be ready by 4pm. Less than five minutes later, I received a call stating the car would not be ready by 4pm. When my husband was finally able to pick the car up, the service invoice listed my email address with an extremely derogatory word. I called and spoke to a receptionist who was very understanding, but the message I received from the service manager basically said it wasn't that bad and must have been a typo and they would put the correct address in the system. I had been very happy with JL Freed up until that point and had even recommended the dealership to family, friends, and a stranger at a gas station who asked about my car, but after this experience I will not be recommending them any longer and at the completion of my lease I will likely find another dealer. I am extremely disappointed and feel disrespected and dismissed. More

as expected as always the service was as ordered and as expected the time was as usual the ride home and pick up was pleasant and comfortable. as always the service was as ordered and as expected the time was as usual the ride home and pick up was pleasant and comfortable. More