J.L. Freed Honda

2018 Honda Civic Nico was incredible from start to finish. Very easy to talk to and work with. He was able to get me the car I wanted at a price that worked well for m Nico was incredible from start to finish. Very easy to talk to and work with. He was able to get me the car I wanted at a price that worked well for me. 10/10! More

Wheel alignment and tire balance from winter pot holes. Once again,the customer service and service staff were excellent and a pleasure to deal with. It’s why I keep coming back. Super easy to make an appoi Once again,the customer service and service staff were excellent and a pleasure to deal with. It’s why I keep coming back. Super easy to make an appointment and the work is always done right the first time. More

Friendly service. From the minute I walked in the door & explained my problem I was positive all would turn out just fine. .Chris was very nice & professional. Thank From the minute I walked in the door & explained my problem I was positive all would turn out just fine. .Chris was very nice & professional. Thank you for everything. Barbara. More

Great to work with JL Freed was a pleasure to work with and really went out of their way to earn my business. They didn't waste my time and every time I was in the showr JL Freed was a pleasure to work with and really went out of their way to earn my business. They didn't waste my time and every time I was in the showroom, I was in and out as quickly as I wanted to be. At the same time, they would spend as much time with me as I needed. More

cost of service My car needed a new starter and steering switch. It's a 12 year old Accord. It's my third or fourth Honda from Freed's. The work was done very well an My car needed a new starter and steering switch. It's a 12 year old Accord. It's my third or fourth Honda from Freed's. The work was done very well and fairly quickly. The staff, as always for top quality: friendly and explained what work would need to be done. But I was shocked with the labor charge. The car was in the shop for about two and a quarter hours. I don't know how long it was actually worked on, but the labor charge was $480.00., for about two hours work. Matt Beatty called after to ask if I was satisfied with my experience and we discussed the labor charge. Matt explained labor is charged on a flat rate, not hours, based on national guidelines. I understand the system, but the system is very costly and unfair to you loyal clients. My discussion with Matt was very civil, even friendly. He's a good guy. But that labor charge was outrageous. As I told Matt, that hourly rate is comparable to what my lawyer charges for his time. He joked that it's harder to find a good auto tech than a good lawyer. There gotta be a better...more reasonable...way to deal with labor charges. More

My thoughts. I have been using J.L. Freed for seven years. That in itself says something. They are always very thorough, professional and friendly. They never p I have been using J.L. Freed for seven years. That in itself says something. They are always very thorough, professional and friendly. They never push you to do something. They make recommendations and answer questions honestly. I will continue to use this firm for the life of my car. More

Great visit Short and sweet was my service experience.i had my car inspected and an oil change. Was in and out in a hour. Great job! Short and sweet was my service experience.i had my car inspected and an oil change. Was in and out in a hour. Great job! More

Great experience It was no pressure ,salesman and management was great answer all my questions ,wonderful service all around, make buying a new car easy.Definitely we It was no pressure ,salesman and management was great answer all my questions ,wonderful service all around, make buying a new car easy.Definitely we will refer all my friends More

GREAT Service J.L. Freed Honda paid attention to my needs and followed up regarding the care of my vehicle. I needed my rear camera changed. It had arbitrarily stop J.L. Freed Honda paid attention to my needs and followed up regarding the care of my vehicle. I needed my rear camera changed. It had arbitrarily stopped working. This showed superior customer service. I am extremely satisfied with the outcome and the continued service and upkeep provided at this particular dealership location. I would recommend them to those who request my opinion. It is a friendly and warm atmosphere where they try to give you all the information you need to guide you through whatever vehicular sitiation you may have. Thank you J.L.Freed!!! More

2011 CRV rear break issue I’m very pleased with the service at JL Freed and have been since owning the CRV in 2011. Yesterday was especially meaningful for me. My daughter wa I’m very pleased with the service at JL Freed and have been since owning the CRV in 2011. Yesterday was especially meaningful for me. My daughter was headed back to college yesterday morning and heard a noise coming from the rear when she applied the brakes. Thanks for your flexibility and ability to squeeze her in even without an appointment! It’s comforting to a Mom to know the car her child is traveling long distances in is safe. More