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J.L. Freed Honda
Montgomeryville, PA
1,520 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,520 reviews
November 14, 2011
Alex was a great salesman made my whole experience way too easy. He had all the paper work quickly after I had made my mind up. MY car was ready the next day as promised. too easy. He had all the paper work quickly after I had made my mind up. MY car was ready the next day as promised. More
by JPellegrino
Employees Worked With
Alex and Brian
November 10, 2011
I went to the dealer looking at the CRZ and a Civic. Drove the CRZ and that was all I needed. Randi was great and walked me thru everything I needed to know. The Price was great on the new car, and t Drove the CRZ and that was all I needed. Randi was great and walked me thru everything I needed to know. The Price was great on the new car, and they gave me a good number on my trade. The only reason I gave them a 4 on price.....I'm the customer, I always think my trade is worth more. Thanks to everyone I worked with that night, I love the car. More
by gnees
Employees Worked With
Randi Cohen
September 30, 2011
June 15th I bought a CRV from a private party. July 3rd while driving, a tree fell on the car. July 5th I contacted JL Freed to get my car and do the repairs. A new roof, hood, lift gate and side panel w while driving, a tree fell on the car. July 5th I contacted JL Freed to get my car and do the repairs. A new roof, hood, lift gate and side panel were needed, along with other small dings to be fixed. It was estimated 20 days for repair. The time was delayed by a week waiting on delivery of a roof from Japan, and again delayed 3 days while waiting on the insurance adjuster to approve a new dashboard. After 7 weeks and 2 days, my car was finally ready to be picked up, but was far from satisfactory. The paint was the wrong color, the lift gate and hood were crooked, the protective putty on the new hood wasn't all removed before paiting, along with a few other items, but the worst was the paint overspray inside and outside the car. It was in such bad shape I took it to 2 other body shops for assistance in identifying all the problems. I returned the car on September 15th, and went to pick it up on September 26th. The overspray issue in the car was still not fixed. In fact, I had to wait while JL Freed placed an claim on their insurance to replace the GPS/Backup camera display unit. To make matters worse, when I went to see Mr Franks, he was condesending, rude and argumentative. He never once apologized, nor did he offer to get out of his office and go with me to see what was not satisfactory. I placed 2 calls to Honda USA, a call to Honda Japan (and wrote them a letter), and 3 calls to the Regional Office the dealership tiers to voice my complaints. Letters were written to the Better Business Bureau, the Chamber of Commerce, and the Attorney General of the State of PA. TO SUM IT UP, OUT OF THE 3 1/2 MONTHS I OWNED THE CAR, IT WAS AT JL FREED FOR 60 DAYS! I was told the person who made such a hot mess of the car was fired. But how can I rest assured that they don't know who I am and where I live and won't come to retaliate. I so hope that I don't receive the same canned answer that the other reviewers have received about apologizing for the negative experience and boasting about their pride of being a President's Award winner. More
by 2008CRV
Employees Worked With
Donald Franks
July 11, 2011
Bought 3 new Hondas in the past. Went to buy our 4th. Sales person tried to rip us off on the trade in value on our Civic, like we were totally stupid or money grew on trees. Or they thought we were a c Sales person tried to rip us off on the trade in value on our Civic, like we were totally stupid or money grew on trees. Or they thought we were a customer who was drugged with the idea of buying from them again. They offered a ridiculous, actually (insulting)trade-in value on my wife's showroom condition 1 year old Civic with 5k miles. Walked out and went to Toyota. Got $3k more for our trade and bought a RAV4. Have been very happy with the Toyota. Honda lost a long term customer, and other family members who buy cars. Also had a very bad experience with body work by Freed's collision shop after a mild deer hit on the front end of our Accord. Took 2 times to get the paint work even close to acceptable. Fender is 3 shades darker than the rest of the car. Very sorry I went to Freed for this work. Combination of incompetence and apathy by the body shop. To make it worse, they skimped on replacing what the insurance company approved, but took the total settlement. My fault for accepting shoddy work. More
by 2008Accord
Employees Worked With
Bill
June 30, 2011
From the moment I walked in just before closing time, kids in tow, to the moment I drove away in my new Accord a week or so later, I had a great experience with J.L. Freed. Dave respected my time and wa kids in tow, to the moment I drove away in my new Accord a week or so later, I had a great experience with J.L. Freed. Dave respected my time and was able to work with me as a single parent to fit appointments into my schedule. Great price, and explained all the options to me. I wasn't sure whether I would go with a Civic or an Accord, but with the detailed answers to all my questions, I was able to pick the car that was right for me. I love it! I have been back for routine service and have had a great experience with the service department, also. I would highly recommend J.L. Freed, and will be heading back there as both my children turn 16, for their cars. More
by cmrlansdale
Employees Worked With
Dave Netz
June 15, 2011
Sales person was very rude to me, I forgot my licence and after knowing that, I didn't ask to take a test drive and still the guy asked me weather I had a licence in real or not. after knowing that, I didn't ask to take a test drive and still the guy asked me weather I had a licence in real or not. More
by chikuchinu
Employees Worked With
dont want to say.
March 30, 2011
I was relocated to PA by my job and was in need of a new Honda as my old trusty civic was getting long in the tooth. I went on the internet and sent emails to a number of different dealers in the area beca Honda as my old trusty civic was getting long in the tooth. I went on the internet and sent emails to a number of different dealers in the area because I just didn’t have the time to shop a lot of different places. Rather than just a nameless response or spam, or no response at all as one dealer did, I received a call within 30 minutes from Debbie from Freed Honda. She was really helpful in answering all of my questions. You just don’t see this type of service anymore. I was pretty impressed by Debbie’s response and their price was competitive as well so I decided to take her up on her offer to visit and have my old civic looked over. When I stopped in, Debbie met me and introduced me to Pat who handled the appraisal and paperwork. Pat was really knowledgeable about all the features of the car, and was just as nice as Debbie was on the phone. I didn’t think my old car was worth much, but they gave me a fair price so I took the car that day. I usually wait a day or two before committing, but everything just seemed right. I have bought a number of cars over my lifetime, and I can easily say that this is the best experience that I have ever had buying a vehicle. I would definitely recommend them to anyone new in the area looking for an honest dealer. More
by gonesurfing
Employees Worked With
Debbie
March 07, 2011
This is the best experience that I have ever had a dealership. Ted was so great with us and took the time to meet our needs. What I liked most about this dealership is that they didn't pressure me a dealership. Ted was so great with us and took the time to meet our needs. What I liked most about this dealership is that they didn't pressure me at all unlike the other dealer nearby. I would definitely recommend him to my friends and family. I am hoping their service will be just as great. More
by RSounder
Employees Worked With
Ted Sobel
January 11, 2011
I have always brought my pre-owned Tribute that I purchased from JL Freed Honda to get serviced here. Not only has it been a great car, but the service staff has been excellent. Rather than gouging purchased from JL Freed Honda to get serviced here. Not only has it been a great car, but the service staff has been excellent. Rather than gouging you like many other places do, they often will look at less expensive alternatives when available. I have really come to trust their staff. Their sales department was top notch as well. More
by jcruisegirl
Employees Worked With
Dave Swinton
October 07, 2009
I think my email to JL Freed will clear up why I HATE THIS DEALER. To start off this review, let me clearly state that JL Freed's performance AT BEST is sub par. I should have known when on the day I THIS DEALER. To start off this review, let me clearly state that JL Freed's performance AT BEST is sub par. I should have known when on the day I bought my car from you guys, the guy I bought it from opened up his dialog with me with "We're really busy today so if you're not buying, please leave." Thanks, Larry! Nice way to greet a potential buyer. At that moment, I should have gone elsewhere so I could avoid the headache that would follow. After that, and a somewhat okay buying experience after getting past that [edit] and his opening remark, the cluster[edit] began. After receiving damage to my car, I came back to JL Freed because I had gotten that special glass coating and I didn't know where else to go to get my car repaired. Not only did you under estimate my repair time by an ENTIRE day, greatly messing up my schedule, but I received a dirty car (I had given the car in in mint condition having had just washed her inside and out) with muddy prints, boot scrapes on the door, etc. On top of that, when I went to pay and the cashier gave me a hundreds of dollars bill, I inquired about my insurance, which you guys had to contact to send an estimate. She told me you guys don't deal with insurance unless specifically asked to. 1 - Shouldn't that be a standard question when receiving a car to work on if this is the case? and 2 - You had to contact my insurance to send estimates! Does it take a rocket scientist to figure out that maybe, just maybe, insurance will have a hand in this transaction? Then, to top off this xxxxtastic experience, my father pointed out that the morons in the body shop had actually smudged the paint under the clear coats, causing me to bring the car back in AFTER I had moved an hour away. Then, you gave a one day estimate, which ONCE AGAIN bled into two. So, let's recap this. xxxxty sales, xxxxty care of my car, xxxxty body work, and xxxxty service. JL Freed, in three words I can describe your services: you [edit]ing fail. More
by mulhearn22
Employees Worked With
Larry
