J.L. Freed Honda
Montgomeryville, PA
Filter Reviews by Keyword
By Type
Showing 1,520 reviews
The overall experience was very good. Larry did a nice job showing me the car and its attributes. The purchase and financing on the car was painless. job showing me the car and its attributes. The purchase and financing on the car was painless. More
Amazing experience at Jl Freed . I've bought many cars but without a doubt I had the best experience here . I basically did all the work from home and was at the dealership for 1 hr . Everyone was really but without a doubt I had the best experience here . I basically did all the work from home and was at the dealership for 1 hr . Everyone was really helpful . Will definetly be back . More
Well considering the sales manager told me I couldn't leave any customer comments directly with the dealership, I decided to take this online. I'm from Virginia. I called and inquired about a used ve leave any customer comments directly with the dealership, I decided to take this online. I'm from Virginia. I called and inquired about a used vehicle they had for sale. I was assured everything was in order, no indicator lights, no major mechanical issues, etc. I left at 4AM to arrive at 9AM. Ended up spending a total of 5 hours at the dealership. Despite what anyone might tell you: This is not normal. Upon test driving the vehicle, I noticed the airbag indicator light was on. Everything else was mechanically fine, and I expressed that I was interested in purchasing the vehicle, contingent on them figuring out if this was a major issue or if it could be resolved. If not, then I didn't want the car. After a few more hours, the tech told me he resolved the issue and that it would no longer be a problem. Obviously, I didn't want to drive back to PA to get them to fix that. I signed the paper work, they gave me the keys, and I was on my way home. About 2 miles down the road, the airbag indicator comes on. Obviously, this is not what we agreed upon, so I went back. I was told that this was a recall issue and that Acura should take care of it. I spoke with the sales manager, Robert (not sure what his last name was), and was trying to tell him how this was unacceptable. This really shouldn't have happened, especially with what we agreed upon before I signed anything. His response was: "What do you want from me? I have no money to give you." An apology would have been nice to start with, Robert. He followed with: "What did you expect? You're buying a used car." Okay. I don't expect perfection, but I also don't expect a certified Honda dealership to be selling vehicles that won't pass state inspection in both PA or VA (Makes me curious how this car managed to get brand new PA inspection stickers.) Your results may vary. My experience is that the situation was handled very poorly. I don't care if the car was from 1985, with a million miles and cost $10 dollars -- you simply don't sell vehicles and claim they are certified and ready for sale when they aren't. You also shouldn't treat your customers like they've done something wrong by buying used. As a caveat, don't let my review of this particular dealership be a bad reflection on Honda or Acura as a motor vehicle company. They make quality cars that were built with safety and reliability in mind, both new and used. I will always be a loyal Honda/Acura owner simply because of this fact. This was absolutely a customer service issue, and it was poor. More
Salesperson was very knowledgeable. He explained in detail all the amenities of the car. He was very helpful, patient and courteous. He took the time to take me on a tour of all the facilities availa detail all the amenities of the car. He was very helpful, patient and courteous. He took the time to take me on a tour of all the facilities available to me when I need maintenance to my new car. I will certainly recommend this salesperson and dealer to anyone that asks my advice as to where to purchase their next car. Thanks again! More
we had a problem with our 2004 honda civic hybred.When I called J L Freed service department I was immediatley put through to a service rep.I was told we could bring the car right in.The cost to repair the called J L Freed service department I was immediatley put through to a service rep.I was told we could bring the car right in.The cost to repair the problem and the mileage on the car,we decided to trade it in on a new 2013 honda civic.Our sales person was Patrick G Colucci.who was very professional,friendly,and very easy to deal with.Everyone at the dealership we dealt with was friendly and professional.We felt we were given a very reasonable price on our new HONDA.The test ride was done in a professional manner.We are more than pleased with our purchase and definately would recomend this dealership to any one interested in purchasing a vehicle.The dealership building,sales show room and service department are exceptionaly clean with easy access from route 309 More
My experience at JL Freed was excellent. I can honestly say that I never had this type of treatment at any other dealership. There is no pressure to buy on the spot. They allow you to take your time with say that I never had this type of treatment at any other dealership. There is no pressure to buy on the spot. They allow you to take your time with your decisions. They are willing to answer any of your questions to help you to make a decision. I believe they went above and beyond with their service. My one concern about buying the Honda Pilot was whether it would fit in my garage. Dan (my salesperson) actually drove the Honda Pilot to my house on a Friday night to make sure it fit in my garage. I have never had another dealership go out of their way like this before. JL Freed makes you feel like family and treats you with respect. They are very fair with their pricing. There is no need to send the sales person back time and time again to get the right price. I did my homework using Consumer Reports and Edmunds before going to the dealer and on the first try they came back almost $300 under what I was willing to pay. That alone told me I was at the right place. I have not used their service area yet but was given a tour of it. I absolutely was impressed with the facilities. I think the best part of all is that you drive the car into a covered, heated/cooled facility and a valet then takes your car to the service area. They also bring it back to the same facility when you pick it up so there is no need to go out in the cold/heat and walk around the parking lot to look for your car when picking it up from service. I would highly recommend JL Freed to anyone. More
My car buying experience was great! From the moment I walked in the door I received immediate attention and help in finding exactly what I needed. Throughout the whole process the sales guy Dan was just walked in the door I received immediate attention and help in finding exactly what I needed. Throughout the whole process the sales guy Dan was just great to do business with. I had gone to another dealer to initially test drive the car and found that dealer to be very pushy and not interested in fully answering my questions at all. He helped buying my new Honda Fit a pleasurable experience. I HIGHLY recommend purchasing a car here! More
Pat Colucci, Was very helpful in selecting crv and was a respectful and informed salesman. I have purchased many vehicles over the years and i told found this to be the most pleasurable and stress free purc respectful and informed salesman. I have purchased many vehicles over the years and i told found this to be the most pleasurable and stress free purchase to date. I could have purchased elsewhere at a slightly lower price , but being a previous crv owner I have found that this dealership service excellent even though I did not purchase my last crv from Freed. I would strongly recommend this dealership. More
After 4 years of getting jerked around and talked in to bad car deals I decided to stop by JL Freed to see if there was anything that they could do to get me out of a bad situation with my car. I walked in bad car deals I decided to stop by JL Freed to see if there was anything that they could do to get me out of a bad situation with my car. I walked in there thinking there was no way however I walked...actually drove out of there in a 2013 CRV for $50 less than my current car payment was. I have never been happier. I worked with Geoffrey Smith and Sean Lipschultz. Both were very friendly and professional. They both were honest and told me exactly how I got myself in the situation I was in and told me how I could get out of it. All this in a little over an hour. I usually spend HOURS in dealerships which is exhausting. I also didn't realize they closed at 5pm and even though it was passed 5:30, Alex the finance manager was very friendly and not bothered at all that I was keeping him passed closing. I would definately go back there and will also recommend JL Freed to anyone looking for a car. More
I requested an internet quote on a '13 Accord Coupe & received a prompt email reply & call to set up an appointment. Everyone named above was friendly, professional & attentive. The entire process was vi received a prompt email reply & call to set up an appointment. Everyone named above was friendly, professional & attentive. The entire process was virtually smooth & hassle free. Everything was clearly explained & I wasn't pressed to buy after-market add-ons. According to Edmunds & Consumer Reports, the price I paid was very good. The facility was also top notch. I usually keep a car at least 10 yrs., but I will definitely consider this store for my next Honda. More