J.L. Freed Honda

Not very interested My husband and I both own Honda's from JL Freed. We were always very happy with our old sales person Randi Cohen. She is no longer there and we happen My husband and I both own Honda's from JL Freed. We were always very happy with our old sales person Randi Cohen. She is no longer there and we happened to walk in and get Ron Davenport when we started looking and finally picked out a new lease for me. I didn't feel like he was willing to work out the best possible deal with us. Even if he couldn't meet our expectations financially, he could have been more amicable and offer other options. Maybe a different car, etc. He did not. He was quick to let us go. This is not what we wanted as we really like Honda vehicles and had been very happy with JL Freed prior to this. I have even referee people to JL Freed when looking for a new vehicle. A welcoming a personality can go a long way with a customer. More

2014 honda crv less than 24000 m brake problem no warranty Honda and JL Freed refused to cover repair for brakes rusting causing failure. Will not use Freed or buy another Honda ever! Will go back to Toyota Honda and JL Freed refused to cover repair for brakes rusting causing failure. Will not use Freed or buy another Honda ever! Will go back to Toyota and Lexus!@!! More

Didn't Do Work I brought my car in for an oil change and tire rotation. They gave me a report saying they rotated tires and filled to 34/35 PSI. They did not do the I brought my car in for an oil change and tire rotation. They gave me a report saying they rotated tires and filled to 34/35 PSI. They did not do the tire rotation and they did not inflate tires. The tires were at 31,32,42 and 43 when I picked up. Did they change the oil? I have no way of knowing. What makes me really mad is the attitude of the dealership. They treated me like I was being dishonest. The manager told me if I was accusing his staff of wrong doing he was ending the call because I did not have the right to do that. More

Fabulous experience! I just recently leased a new CR-V and it was a seamless and enjoyable experience. All staff was amazing, helpful and professional. Kudos to Sean Lipsc I just recently leased a new CR-V and it was a seamless and enjoyable experience. All staff was amazing, helpful and professional. Kudos to Sean Lipschultz and Jerry Gonzalez- great service, knowledgeable and true professionals! More

Best Car Buying Experience Ever I just bought a brand new Accord from Geoff Smith at JL Freed and I couldn't be happier with my experience. Geoff went above and beyond for me and got I just bought a brand new Accord from Geoff Smith at JL Freed and I couldn't be happier with my experience. Geoff went above and beyond for me and got me the best price possible. He was extremely personable and made the car buying experience feel like having a chat with an old friend. The entire process took less than 2 hours from appraising my trade in, to negotiating price, to driving off the lot. I am excited to come back to the dealer for my first scheduled maintenance just to pop in and see how Geoff is doing. More

I had very bad experience with JL Freed service on July 28, His service department is breaking the car, not fixing the car. Don't suggest anybody to go! I was a very loyal customer for JL Freed since 2006. E His service department is breaking the car, not fixing the car. Don't suggest anybody to go! I was a very loyal customer for JL Freed since 2006. Each time, for oil change, state inspection, checking, fixing....., I always sent my car there. Even though there is a closer honda dealer where I moved to, I still sent my car to JL freed. I even told my sister, friends to buy Honda cars there and think next time I will buy my new car there too. Everything is changed since July 28, 2005. I and my husband have 2 cars (one is 2003 Honda civic with 600,000 milage and the other is 2009 Honda Accord). 3 weeks before, I and my husband were planning to have a vacation for more than one week. Because we need to drive our 2009 Accord on the trip, we thought before we go, we should send 2009 Accord for travel checking and 2003 Civic for State Inspection in JL Freed. Our nightmare started from there...... First, we sent 2003 honda civic to JL Freed.The service guy suggested (not necessary) us to replace Timing Belt. Since 2003 civic AC doesn't give the strong cold air, my husband wants the service guy to check AC too. After checking, the service guy called my husband and said the AC compressor needs to be replaced and the total cost (Timing Belt + AC compressor) will be $1300. My husband first told the service guy it was ok to replace both of them and immediately he called me about 2 replacements. Since AC is working and it just has the problem of not giving strong cold air, I asked my husband to call the service back to stop him from replacing AC compressor. But when my husband called back in 5 minutes, the service guy said he had already removed AC compressor and it is difficult to put it back for a car as old as 2003. His hint is putting it bak will break other things. The service guy promised us to ask manager to give $200 discount ($1300 after discount). Even though it is still expensive for us, we think it is better to break the car. At the same day when we picked up the civic, we dropped 2009 Accord. We felt the civic starts a little bit shaking. We told ourselves it is ok and we can not send both cars to be fixed at the same time and the shaking is not very strong (to be honest). On the same day, the service guy called about 2009 Accord and told there was oil leaking on Accord and also some part needs to be replaced, which will charge us $300. We didn't hesitate and said "fine". When we picked up the accord, there is oil leaking light on and off all the times. So we have to send the car back to JL Freed in next day and the service guy said they needed to reset the light after fixing but they forgot. A little unhappy with their servicde already. After we came back from the vacation, my husband started to drive the car to Training station for work as usual (he works in phily downtown). The shaking of the car starts worse and worse every day especially after he turns on AC. The car has a big noise too. Last Friday, we can not tolerate it any more and finally dropped the car to JL Freed on the night July 27, 2015. On July 28, 2015 afternoon, the service guy called us and he told we need to replay AC compressor. At the beginning, we thought maybe we hear wrong and then he explained to us, 3 weeks before he replaced AC condenser, now he needs to replace AC compressor. This will cost $1500. It is impossible! We can not believe we have to spend $2500 for an AC which has nothing wrong except a bit small cold air. We asked him why you didn't find the problem 3 weeks back and explained the issue really happened only after JL freed replaced the AC condenser. But the service guy said our civic is old and anything could happen. It is really not making sense for us: why the problem is always about AC after they touched it? So, we refused to spend $1500 to replace AC compressor. What if after they replace AC compressor, they will ask us to replace car engine?....... Now it is ending our car is shaking with noises. I complained to JL freed manager since then, but I know nothing is going to happen. But to prevent other people from making the same mistake like us, I tell my experience today. I will definitely never suggest my friends or anybody to go to JL Freed for service or anything else. More

Body shop Superb Our new Odyssey with 2200 miles was rear-ended and we took it to Freed's since we purchased our vehicle there and wanted the repairs done to our satis Our new Odyssey with 2200 miles was rear-ended and we took it to Freed's since we purchased our vehicle there and wanted the repairs done to our satisfaction. Boy were they! It took 6 weeks of fighting by Freed's people but they got the right NEW parts and the car was fixed to our specs. They continued to battle the insurance company so that we got our car back in the new condition it was in before the accident. Would send any car to their body shop any time. Thank you so much. Thomas Blackwell More

Poor Service and Poor Quality of work Not only did we have our 2010 Honda Pilot in the service center two seperate times to fix the air conditioner. We were charged both times. Well here Not only did we have our 2010 Honda Pilot in the service center two seperate times to fix the air conditioner. We were charged both times. Well here we are 3 weeks later the air conditioner does not work again. I called and they will not stand behind their claim that thye fixed it. They will stand behind the repair they made the last time, but if that is not the actual cause of the airconditioner not working they will charge us again. So baiscally they can keep bringing us back in and telling us that it is something else wrong with the air conditioner and keep charging us. Total rip off. I would avoid this place at all cost! More

First time customer I live in the KOP area so I usually take my CRV to a dealership in that area. After being unable to turn off my car when I arrived home from work, I f I live in the KOP area so I usually take my CRV to a dealership in that area. After being unable to turn off my car when I arrived home from work, I frantically called the dealership I usually use and received nothing but rudeness and condescending tones. This was not the first time either. My husband was eventually able to get the car off and I hoped it was just a key problem so I used my spare key the next morning. I was on my way to work and when I tried to turn the car off the same problem occurred. I called JL Freed and they were very polite and told me to come right over so they could help me. I pulled into service and the person who takes your car was very polite and understanding as I was now in a frantic state as I was now going to be late for work and just frustrated with the entire situation. Once inside, the service writer, Chris was very helpful. He listened to my rant about what was going on and even came out to check on the car himself. It was a simple fix but he was able to figure out what was going on in 1 minute! (I had a rubber band stuck around my gear shift) He did not make me feel like an idiot as it was something so simple. I also had been having a squeaking sound that the other dealership was unable to diagnose. Chris heard it as I pulled away and came around back and stopped me before I left the property. He again was able to tell me what the noise was and what needed to be done. This entire experience cost me nothing yet they still treated me with the utmost respect and great service! I will absolutely be using them for my service needs in the future! More

Love dealing with JL Freed - Very Happy Customer Pat Colucci was wonderful - took the time to answer all of our questions. Would definitely recommend JL Freed, Pat Colucci to my friends and family. Pat Colucci was wonderful - took the time to answer all of our questions. Would definitely recommend JL Freed, Pat Colucci to my friends and family. More