J.L. Freed Honda

Friendly helpful and professional I just purchased my fourth vehicle form JL Freed in 10 years and have been happy with each transaction. My most recent vehicle is the Honda Civic Ty I just purchased my fourth vehicle form JL Freed in 10 years and have been happy with each transaction. My most recent vehicle is the Honda Civic Type R which is a limited edition vehicle with limited availability. My salesman, David Cha, kept me apprised of the vehicle's progress throughout the entire process and made the actual transaction go very smoothly. More

My 4 th Honda Ridgeline from Freed Honda The Honda Experience goes far beyond the wonderful safe vehicle. It's also the classy people who work at a Honda dealership like Freed. I just purchas The Honda Experience goes far beyond the wonderful safe vehicle. It's also the classy people who work at a Honda dealership like Freed. I just purchased my Fourth Honda Ridgeline after a devestating accident claimed #3. I was given the name Geoff Smith from a reliable source as the go to Salesman. My past salesman have since retired or past but let me tell you this man is a homerun. He listened to my woes and heard my needs. Instantly what I needed in a vehicle was found and the sale was seamless. The price of the vehicle when dealing with a gentleman of this integrity is always the best it can be . I would highly recommend Freed and Mr Smith for your next car or truck purchase More

Friendly, prompt, knowledgeable, and professional. I saw a JL Freed vehicle online late in December 2017 that was just what I was looking for. Craig invited me to take a test drive and within a short t I saw a JL Freed vehicle online late in December 2017 that was just what I was looking for. Craig invited me to take a test drive and within a short time of talking in person to Craig in Internet sales and Geoff Smith in the showroom, I felt at home right away. After the test drive, there was no pressure and Geoff did an excellent job of working with me and covering all of details of the sale. As it was getting late, he even offered me some his dinner and helped me clean out my trade - no joke. That same evening I discussed my concerns and dissatisfaction with a defect with my Crosstour purchased at another dealership. Geoff demonstrated real concern by conferring with the service department. I spoke to Service Manager Chris who asked me to come in and have the issue evaluated. I had already been through at least two other dealerships with this issue without satisfaction. I dropped off the Crosstour and was offered a loaner vehicle and full explanation by Chris and Service Technician Mike. I was amazed at the level of customer attention, ease of the service transaction. Chris and Mike discussed the issues with me in detail. And not only could they fix what so many others couldn’t, I've never seen a more friendly, prompt, knowledgeable, and professional service department. A customer couldn’t ask for more. More

Extremely slow Was quoted for a 6 business day repair and it took over 20 business days. Did not receive updates on the work that was being done. I ended up going ov Was quoted for a 6 business day repair and it took over 20 business days. Did not receive updates on the work that was being done. I ended up going over my 1000 limit by 600 because they took so long and now i have to pay an additional money out of pocket because they took so long. This body shop is overwhelmed with cars so its best to go to someone else because they will not have in mind that there are other costs to getting a car repaired. Will not use JL Freed for anything again. More

THE MOST DELIGHTFUL AND ENJOYABLE EXPERIENCE EVER!!! From the very moment I entered the showroom , I was approached by a wonderful kind, soft spoken gentleman who made me feel that he was just waiting fo From the very moment I entered the showroom , I was approached by a wonderful kind, soft spoken gentleman who made me feel that he was just waiting for me to arrive! His name is Patrick Colucci. I could not have received better attention than he gave me throughout the process of selecting my new vehicle. He was patient, knowledgeable, showed sincere interest in my needs and lead me to making the absolute perfect vehicle choice! So, thank you Pat, you are the best. Joanne More

Great Experience Looked at multiple brands of cars- Acura, Toyota Honda. Worked with Pat Colucci at Freed it was a great experience .He took the time to explain variou Looked at multiple brands of cars- Acura, Toyota Honda. Worked with Pat Colucci at Freed it was a great experience .He took the time to explain various features and my wife and I had multiple test drives. He also listened to what we wanted and was able to get exactly the color and options rather than trying to sell us one on the lot. More

poor customer service POOR customer SERVICE EXPERIENCE, mechanical skills at best a d-, i would not ever use again, I don't believe they know how to make a customer happy a POOR customer SERVICE EXPERIENCE, mechanical skills at best a d-, i would not ever use again, I don't believe they know how to make a customer happy an not sure they know how to repair cars. More

Good Samaritans Recently, my husband and I were driving my mother-in-law to a nursing home in Ambler, PA. It had been a difficult decision to make, but with her demen Recently, my husband and I were driving my mother-in-law to a nursing home in Ambler, PA. It had been a difficult decision to make, but with her dementia, it was becoming clear that she needed more help than we could provide. Our Honda Odyssey was packed with her belongings and when we were about 20 minutes away, we lost all ability to accelerate. Fortunately, we were able to pull to the side of 476 without getting hit. Since it was Saturday and most garages were closed, we had our van towed to J.L. Freed. They were so helpful to my husband, who stayed with the van. The dealership gave us a loaner car to use, allowing my husband to get to the intake appointment for his mother. We were able to get my mother-in-law settled and to focus on her needs instead of our car issues. They also graciously allowed us to drive the car back to Baltimore where we live and had left our kids; we just had to bring it back in two days. We ended up having our van towed back to Baltimore since we weren't positive what we were going to do with it, but we will forever be grateful to J.L. Freed's service team for their helpful attitude to us in our time of need. If we lived in PA, we would definitely visit J.L. Freed to look for our next car. More