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J.L. Freed Honda
Montgomeryville, PA
1,520 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,520 reviews
November 06, 2018
Unable to fix vehicle after numerous attempts Vehicle has been back to dealer several times to fix a problem with rain water leaking into car. Problem still not fixed after many attempts. The de Vehicle has been back to dealer several times to fix a problem with rain water leaking into car. Problem still not fixed after many attempts. The dealer did provide me a free loaner car when keeping my car overnight, which they maybe were not obligated to do. More
by ththththth
Verified CustomerEmployees Worked With
prefer not to mention
November 05, 2018
Great Experience Impressive. I was treated with courtesy and respect. Mark was not only extremely patient with me, he did all he could to get me the best deal. I could Impressive. I was treated with courtesy and respect. Mark was not only extremely patient with me, he did all he could to get me the best deal. I could have gone to a dealership only minutes from where I live, but I chose J.L. Freed (which is about 30 minutes away) because of the treatment I received. I would recommend J.L. Freed to anyone who is looking for an honest dealership with courteous and respectful reputation. More
by Happy Customer
Employees Worked With
Mark Filip
November 05, 2018
JL Freed Service Is The Best I can never say enough about the spectacular service at JL Freed in Montgomeryville PA. By far, the best service I have ever experienced. Service assi I can never say enough about the spectacular service at JL Freed in Montgomeryville PA. By far, the best service I have ever experienced. Service assistant manager Chris Ofner had some big shoes to fill with me when the infamous service manager David left... and he has done a great job. You walk in and you're treated like family. Tech 31 - Nick the mechanic, keeps my 2003 Honda Element riding smooth, safe and efficient as it nears 250K miles. JL Freed Honda Service is the only place I trust to keep my car on the road. They are excellent, fair pricing and never try to sell you something you really don't need. They have a customer for life~! More
by CHRISCHESAR
Employees Worked With
Nick Mechanic, Chris Ofner
November 05, 2018
Quick Service I was there 10 minutes early. Doors open at 8:00 a.m., and I was out of their by 8:45. The check in was quick. Everything done do the car was expl I was there 10 minutes early. Doors open at 8:00 a.m., and I was out of their by 8:45. The check in was quick. Everything done do the car was explained to me. Asked if I had any questions. The Check out was quick. Everyone there is very nice and polite. What more could I ask for. More
by NANCYBOOFIE
Employees Worked With
Michael Sipes
November 05, 2018
Very smooth and efficient JL Freed staff (Jonathan Dorf, Jake Klein, Chris Beck) were professional, courteous and efficient. I agreed the price over the phone and when I cam by JL Freed staff (Jonathan Dorf, Jake Klein, Chris Beck) were professional, courteous and efficient. I agreed the price over the phone and when I cam by the car was ready, fully charged, accessories installed and ready to go. It took a short time to get the paperwork signed and on the way. Jake gave me a nice tutorial on the tech aspects of everything and got me set up. There was no nonsense or attempted upsells or diversions with the paperwork. A polite decline of additional warranty was accepted with no hassles. I would really recommend them. More
by sna.mcintosh
Employees Worked With
Chris Beck, Jonathan Dorf, Jake Klein
November 05, 2018
Great customer service Although the wait time was longer than expected, the service department was very friendly and helpful. Great customer service skills. The shuttle is a Although the wait time was longer than expected, the service department was very friendly and helpful. Great customer service skills. The shuttle is also greatly appreciated. I will continue to come to this location. More
by BRIANNA.LYNNE.ADAMS
Employees Worked With
Matthew Beatty, Chris Ofner, Michael Sipes
November 04, 2018
The Good, the Bad, and the Ugly The welcoming and intake staff was lovely. Everyone was polite. The waiting room was clean and as comfortable as possible. However, a piece was b The welcoming and intake staff was lovely. Everyone was polite. The waiting room was clean and as comfortable as possible. However, a piece was broken off of the overhead carrier that we had on top of the car. This carrier easily cleared the ceiling and garage doors where I entered and left, so it was done while my car was being serviced. Accidents happen, nonetheless, the car owner, me, should have been told about any mishap or breakage that occurs. The part that was broken from our carrier was put in our back seat without anyone mentioning it to me. More
by JANELLBAT
Employees Worked With
Greeters, Check out woman, "Advisor"
November 04, 2018
Quick Service - Friendly Rep I have to have my air bag and oil changed. Brandon assisted me and was polite and friendly. I add that all the employees there are always friendly. I have to have my air bag and oil changed. Brandon assisted me and was polite and friendly. I add that all the employees there are always friendly. I can't say that for the other dealerships I have dealt with in recent years. More
by DP
Employees Worked With
Brandon
November 04, 2018
Geoffrey Smith was just awesome. Friendly Geoffrey Smith sold my husband a 2013 Honda Accord Sport. Now my turn, a 2019 Honda Civic. The car rides beautifully. Geoffrey was friendly and courte Geoffrey Smith sold my husband a 2013 Honda Accord Sport. Now my turn, a 2019 Honda Civic. The car rides beautifully. Geoffrey was friendly and courteous. More
by BEVERLYACOHEN
Employees Worked With
Geoff Smith
November 04, 2018
Honda Accord Hybrid Patrick was great. I didn't have time to spend on the typical car negotiations and hassle so I needed someone who would work with me. I knew I wante Patrick was great. I didn't have time to spend on the typical car negotiations and hassle so I needed someone who would work with me. I knew I wanted a Honda Accord Hybrid. I test drove the car, loved it and told Patrick what I wanted. He got it for me and the price was right. Negotiations and paperwork completed via email. Picked up one week after test drive and left with my new car in about an hour. Efficient and effective and most appreciated. More
by Ed B
Employees Worked With
Patrick Colucci
