J.L. Freed Honda

Love the service Dept We went in for inspection and check up for our 2014 Honda Pilot. You drive into a covered service area, tell them why you are there they wish the ca We went in for inspection and check up for our 2014 Honda Pilot. You drive into a covered service area, tell them why you are there they wish the car away and you go inside to register. The waiting area has comfy chairs with 2 rooms one with tv and a quiet room. There is free coffee, bottled water and fresh baked cookies. The most relaxing waiting area ever! Speedy thorough service, detailed verbal and written explanations on what was done and what will need to be done in the future. The car is brought into the covered area and off you go! Really wonderful experience More

J.L.Freed Honda I have dealt with J.L. Freed many times over a lot of years. I have never been disappointed. The staff is friendly, competent, courteous, and professi I have dealt with J.L. Freed many times over a lot of years. I have never been disappointed. The staff is friendly, competent, courteous, and professional. I would and I have recommended J.L. Freed to friends. More

Great staff and service Everyone was very helpful and went out of there way to give us the best deal!!! Made our decision very easy and painless to make Everyone was very helpful and went out of there way to give us the best deal!!! Made our decision very easy and painless to make More

Poor and Slow Communication My van was towed in on a Tuesday. It was diagnosed quickly and could have been fixed the next day. The problem was that every time I had a question (l My van was towed in on a Tuesday. It was diagnosed quickly and could have been fixed the next day. The problem was that every time I had a question (like is there an aftermarket part or a salvage part...) I could not get an answer. I was talking to a liaison (Melissa) and sometimes it would take more than 24 hours to get an answer. I use the van for my disabled son and don't use it all the time and was trying to not spend a lot on it, so I was trying to save on parts. I needed answers to make decisions about service. I suppose I was expected to just hand over my credit card without asking questions. It was 8 days before repairs were done because the communication was so convoluted. I could have talked to someone in service for 5 minutes and gotten alll my questions answered VERY FRUSTRATING! I cannot speak to the quality of the service as I just got the van back so today it’s fine but over $1000 for a starter and new battery it better be stellar. I really loved this dealership until now. It’s just crazy how this was handled. I won’t be back. PS - just picked it up yesterday and the check engine light was on!!! I guess since I only paid $1050 and change I didn't deserve better service? I'm not happy. More

Service Dept. JL Freed Service Department provides excellent customer service! Brandon Cassidy was very helpful, professional and friendly. This is why I will only JL Freed Service Department provides excellent customer service! Brandon Cassidy was very helpful, professional and friendly. This is why I will only get my vehicle serviced at JL Freed. More

Best Service Ever I actually enjoy coming to J L Freed for car service and it's the reason I keep buying Honda products. Everyone is so nice (especially Michael) and I I actually enjoy coming to J L Freed for car service and it's the reason I keep buying Honda products. Everyone is so nice (especially Michael) and I totally trust every single person at J L Freed. More

Pa State Inspection As always, I get such great service at JL Freed. From the awesome service drive through, the cordial gentlemen that greet you and valet your car, to As always, I get such great service at JL Freed. From the awesome service drive through, the cordial gentlemen that greet you and valet your car, to an extremely great service write-up by Mike Sipes. Mike is a CLASS ACT!!! This gentleman makes you feel important and appreciated. He makes getting service on your car a pleasure, not a chore! The pricing is super fair and the shop is so clean and extremely well-lit. Bravo JL Freed! More

Great job as always. Always do a great job, In and out as quickly as possible. I like short and sweet answers and I have to get to twenty five. Always do a great job, In and out as quickly as possible. I like short and sweet answers and I have to get to twenty five. More

J.L Freed does a great job - above and beyond. Excellent in every way and the cookies aren't bad either. They inspected he automobile and replaced the rear shock absorbers. We will continue to us Excellent in every way and the cookies aren't bad either. They inspected he automobile and replaced the rear shock absorbers. We will continue to use this dealer. More