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J.L. Freed Honda

Montgomeryville, PA

4.4
1,520 Reviews

685 Bethlehem Pike

Montgomeryville, PA

18936

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Showing 1,520 reviews

August 08, 2024

Won’t honor AC WARRANTY on civic , THEY TOOK AC apart and now it is blowing white smoke, THEY already fixed AC IN 2020 , NOW THEY WON’ T HONOR IT IN 2024 even though it is under warranty More

by Tjmac131
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Matthew Beatty
Aug 08, 2024 -

Tjmac131 responded

Yo

Aug 08, 2024 -

Tjmac131 responded

REFUSING TO FIX MY AC I own a 2016 honda civic that has had a bad AC since i bought it, in 2020 , i had to have it fixed under warranty, now in 2024 it is doing the same thing and has two extended warranties on it and the refuse to HONOR THEM BUT THEY WILL FIX IT FOR 2300 dollars plus tax and they charged me 85 dollars to look at it which I was never told before hand, i have been a customer since early 2000’s but never again, JL FREED HONDA DEALERSHIP TRIED TO GET ME FOR 2300 dollars plus tax for something that should be covered, the 2016 civics to the 2021 civics are NOTORIOUS FOR AC PROBLEMS , HONDA IS A RIP OFF AND SOLD ME A LEMON THAT HAS HAD AC PROBLEMS FROM THE START AND NOW REFUSE TO FIX THEM, I will NEVER DEAL WITH HONDA AGAIN, HONDA AND JL FREED DEALERSHIP IS ONLY WORRIED ABOUT MONEY AND NOT HONORING AND EXTENDED WARRANTY, A 10 YEAR EXTENDED WARRANTY BECAUSE TH AC. SYSTEM IS THAT BAD, THANKS FOR TREATING A 20 YEAR CUSTOMER LIKE GARBAGE

June 22, 2024

Easy transaction and super friendly staff. Well run organization. Would make another purchase in future More

by Goodyskis
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
PJ Solley
April 09, 2024

Very disappointed! Was a loyal JL Freed Honda customer for 11 years and referred my daughter and my mother in law who bought cars from them as well. Our regular salesm More

by KSSTEEN
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Thomas Regan
March 13, 2024

Disappointed in this dealership. They care more about profits then customers. Honda put the incorrect fluid into my transmission and the now the transmission is having issues. They r More

by pk240523
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Lisa Noone - GM did not take the time to talk with me unlike other Honda Dealerships , Matthew Beatty
Mar 14, 2024 -

J.L. Freed Honda responded

We are sorry that this has happened to you at another dealership. Had we performed the service and made a mistake we most certainly would take responsibility.

March 09, 2024

Nico was our salesperson He was very polite, informative,, he was easy to work with, and we felt no pressure and felt confidence in our purchase from JL Freed. In addition, the finance manager, More

by ellenpopcorn
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nico Shearer, Doug Walter
January 19, 2024

An outstanding experience! Nico Shearer was professional, patient and most helpful. He made the entire transaction very pleasant. I highly recommend J L FREED….ask for Nico! More

by cglaser1124
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tim Baum, Nico Shearer
September 23, 2023

We just purchased a pre-owned vehicle from JL Freed. Ron Malone was our sales person and he treated with the upmost professionalism, respect and patience. Tim Baum handled the financial/loan and he prov More

by Phyllis I.
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tim Baum - Financial and Loan - give him 5 stars, Ron Malone
June 15, 2023

prompt follow up from the dealership. Smooth and even handed in calls and email. Notto much and not too little. Haven't bought yet but will continue to review their dealership. More

by john.poorman
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Shannen Thorrick
March 28, 2023

This dealership treated us like we were family. Explained everything about the vehicle I purchased. My wife and are so glad we purchased our vehicle from J.L. Freed Honda. More

by Gvolovnik
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tim Baum, Thomas Massi
October 25, 2022

Great experience at JL Freed leasing my second Honda. Moved up from my 2020 Civic into a shiny red CRV-EX. LOVE it!!! Jake Klein was awesome salesperson- informative, pleasant, not pushy or phoney! Re More

by Cindy A
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Beck, Jake Klein, Jasun Romain
Oct 25, 2022 -

Cindy A responded

Honda 5 out of 5 Stars Oct 25, 2022 Cindy A Great experience at JL Freed leasing my second Honda. Moved up from my 2020 Civic into a shiny red CRV-EX. LOVE it!!! Jake Klein was awesome salesperson- informative, pleasant, not pushy or phoney! Really lisened to my concerns and new car needs. Did not try to upsell and was mindful of my budget. Received a fair, generous trade-in value for my perfect condition 2020 Civic. Chris in finance was very helpful as well. On his game, knows just how to make the process smooth and again, great customer service! Thanks too to Sales Manager Jasun!! CRV rides awesome, looks super sharp in red and feels solid and safe. Love the design changes and extensive safety features. This is my 5th Honda vehicle! Got Freed’s very 1st 2023 CRV!! 😊 Cindy Ament

Oct 26, 2022 -

Cindy A responded

Check out my review…LOVE my 2023 CRV!!

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