J.B.A. INFINITI of Ellicott City

Great experience! I am never a fan of the car buying experience however David Dunn has restored my faith in the process. He was personable, honest and answered all of I am never a fan of the car buying experience however David Dunn has restored my faith in the process. He was personable, honest and answered all of my questions without making me feel intimidated. I will absolutely recommend him to my friends. Honestly everyone made me feel at ease. Glad I decided to buy at JBA. More

Warranty repair. JR continues to be the best service consultant I have ever dealt with (and I am 77 and owned at least 25 vehicles). He is a powerful multiplier for t JR continues to be the best service consultant I have ever dealt with (and I am 77 and owned at least 25 vehicles). He is a powerful multiplier for the JBA team. More

Excellence I have a great experience each time I visit Infiniti. Staff is always professional and polite. It's a pleasure dealing directly with JR my customer se I have a great experience each time I visit Infiniti. Staff is always professional and polite. It's a pleasure dealing directly with JR my customer service rep. Overall outstanding service. Even down to checking out Tonya was great as well. More

Service Brought my car in and was greeted with friendly service people. They repaired and serviced my vehicle, cleaned it up really nice and gave me a nice lo Brought my car in and was greeted with friendly service people. They repaired and serviced my vehicle, cleaned it up really nice and gave me a nice loaner while I waited for it to be completed. More

Awesome Service From David my sales person to all the managers they worked hard to get me the best deal. Buy your Car from these guys they know what there doing. From David my sales person to all the managers they worked hard to get me the best deal. Buy your Car from these guys they know what there doing. More

Excellent Service This dealership has the best service for Infiniti vehicles. Was able to take the car on the same day and have the service done in about an hour. This dealership has the best service for Infiniti vehicles. Was able to take the car on the same day and have the service done in about an hour. More

New Q70 Purchased The service and sales staff at JBA Infiniti is outstanding! They are very knowledgeable and always very courteous and pleasant. This dealership is t The service and sales staff at JBA Infiniti is outstanding! They are very knowledgeable and always very courteous and pleasant. This dealership is the reason I stay with Infiniti vehicles. More

Maintenance I visit the service department frequently often for wash and vac and at time for other maintenance. Jr and all the employees in the service department I visit the service department frequently often for wash and vac and at time for other maintenance. Jr and all the employees in the service department are always friendly, courteous and prompt. More

Excellent service - Always The service team of JBA is always pleasant and professional. JR goes out of his way to ensure a pleasant experience. He is attentive to my time and of The service team of JBA is always pleasant and professional. JR goes out of his way to ensure a pleasant experience. He is attentive to my time and often apologizes for any delays. More

Great Experience Bryon is attentive from the minute you walk in to minute you get your car back. Always a great experience! Extremely knowledgeable and listens to your Bryon is attentive from the minute you walk in to minute you get your car back. Always a great experience! Extremely knowledgeable and listens to your concerns. More