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J.B.A. INFINITI of Ellicott City

Ellicott City, MD

4.7
240 Reviews
Our goal is to give you an interactive tour of our new and used inventory, as well as allow you to conveniently get a quote, schedule a service appointment, or apply for financing. At our dealership, we have devoted ourselves to helping and serving our customers to the best of our ability. We believe the cars we offer are the highest quality and ideal for your life needs. We understand that you rely on our web site for accurate information, and it is our pledge to deliver you relevant, correct, and abundant content.
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8431 Baltimore National Pike

Ellicott City, MD

21043

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Showing 240 reviews

June 01, 2022

Friendly, knowledgeable, always willing to help. Byron the Service Rep always helpful and goes the extra mile. More

by Murk
Recommend Dealer
Yes
Employees Worked With
Byron Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 28, 2022

Service center addressed all my concerns and made all necessary repairs. Kept me informed and finished the work in a reasonable amount of time. My wife is very happy. Thank you More

by Acannamelajr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lani LaFavors
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 19, 2022

I would like to start this review by saying that I have been a devoted Infiniti owner for over 20 years. However, the absolutely terrible experience I just had with JBA Infiniti has caused me to completely More

by NeverbuyanInfiniti
Recommend Dealer
No
Employees Worked With
James Anderson
December 29, 2021

JBA service is always five star for me. They are efficient, review my on line file, and readily offer a loaner when necessary that is in great shape. Service is the main reason I purchased at JBA. More

by Barbara Epke
Customer Service
Recommend Dealer
Yes
Employees Worked With
Byron Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jordan
December 27, 2021

The Infiniti of Ellicott City Team was very assertive, professional, and very knowledgeable regarding my situation. More

by sweetmecarita
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darmon Smalls
4.0
This rating includes all reviews, with more weight given to recent reviews.
December 16, 2021

Fix my car in the servicing done in a timely service was excellent and done in a time we manner More

by goodyman444
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
J R
December 10, 2021

I brought my 2008 M45X from J B A OF ELLICOTT CITY ,all my service work done on my car since ive owned it has been done at this facility , and always to my satisfaction MR BYRON L SMITH JR has been my s More

by carmanm45
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Byron Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : BYRON LSMITH (J R) IS THE BEST
November 26, 2021

The staff at this dealership is truly amazing. Drove 3 hours to make this purchase. Well worth our time. Everyone there was involved with the buying process. You couldn’t ask for better service! We left w More

by Eknight120
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles W. Turner Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 25, 2021

Fantastic experience from JR my go to service writer. Super efficient service while treating me like a VIP customer! More

by C. Shin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Byron Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 22, 2021

Sales staff and managers truly exceptional I would rate the time my wife and I took to go there was more than well worth it. These people are just superb and professional all the way. Darren in finance was More

by Eknight120
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles W. Turner Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Williams, Sherwin