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Ira Volvo Cars South Shore

Rockland, MA

4.8
342 Reviews

1030 Hingham St

Rockland, MA

02370

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Showing 342 reviews

September 25, 2018

Might be the worst dealership since they moved Let's begin with I had to call them 4 times to make an appointment for a service. The first person told me that she will call me back in a free minute More

by Sz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Steve Savage
Sep 26, 2018 -

Ira Volvo Cars South Shore responded

I apologize for this frustrating experience. I wish we would have talked about this when you and I met at the dealership! I will reach out to you, however I'm afraid I may not be able to find your contact information in our system without having your full name. Please feel free to call me directly anytime. Thank you, Courtney Baker - Service Manager - 781-927-3544.

September 21, 2018

Fantastic experience with people that care about people! It was such a great pleasure to work with Tom McNiff. My son and I decided to check out a certified used Volvo SUV and were very excited for a great More

by Crystal123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tom McNiff
Sep 21, 2018 -

Ira Volvo Cars South Shore responded

Crystal - we love your review! Thanks for trusting Tom and the team at Volvo South Shore to help you find your beautiful new ride :).

September 20, 2018

A True Purchasing Experience I have been looking for a new vehicle for such a long time since I moved here a few years ago -- and have been shopping around to various dealerships. More

by knarranz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Harrison R. (Sales) , Tom (Finance), Justin (Manager)
Sep 21, 2018 -

Ira Volvo Cars South Shore responded

This is the best review we have ever seen. When we saw it come in yesterday, we weren't even sure how to respond! Thank you so much for noticing the effort we've put-in to change the stigma around dealerships and car-buying. It should be a relaxing and enjoyable experience that we all look forward to. Not the intimidating, me vs. you battle that it's sometimes cropped up to be. Your kind words for Harrison, Justin and Tom will be shared widely around the store, as it's their work that created this incredible statement from you - "Prime Volvo Cars South Shore should be the standard at which all dealership should adopt - a place of gathering, conversation, and excitement of new ownership". Thank you from all of us at Volvo South Shore. Enjoy that beautiful, new, 2018 Volvo XC60, we'll be here for you when you need us.

September 20, 2018

Diagnosis Very attentive service staff. New dealership is beautiful now that they have moved to the new location. Always know I will be well taken care of. More

by Barbara9495
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Larry DiTulio
Sep 20, 2018 -

Ira Volvo Cars South Shore responded

Barbara, thank you for the lovely compliments of the new store and especially our staff. It's our pleasure to take great care of you and your Volvo. Thank you for choosing Volvo South Shore!

September 12, 2018

Awesome Mark and Justin were awesome. Made the whole process effortless. No pressure to buy or lease. Once I made up my mind as to type of vehicle Mark wor More

by Madmugs123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Finance department
Sep 12, 2018 -

Ira Volvo Cars South Shore responded

We are all so proud to see this type of feedback. Thank you so much for the lovely compliments of your experience! From all of us at Volvo South Shore, thank you for your business!

September 11, 2018

Servicing I could not endorse this dealership any more. We came in needing new breaks and they were able to turn it around within half a day and offered great s More

by Jconnors10
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Larry and Mike
Sep 11, 2018 -

Ira Volvo Cars South Shore responded

We are so happy to help get you back on the road quickly! Thank you for choosing Volvo South Shore to service your Volvo and for taking the time to write us a great review.

September 10, 2018

Last minute emergency service Windows and locks stopped working on s unday. Called service on Monday. They took my car in and it was serviced and ready that afternoon while I waite More

by Andrea
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Savage
Sep 10, 2018 -

Ira Volvo Cars South Shore responded

It's an awful feeling when you're car just isn't road-ready and we're so glad we were able to get it serviced and back over the curb for you! Thanks for choosing Volvo South Shore, Andrea.

September 09, 2018

Peerless service I wanted a very specific type of vehicle. They tracked it down for me right away -- on a holiday weekend. Very reasonable price, very generous trade More

by Eric
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Justin, Peter
Sep 10, 2018 -

Ira Volvo Cars South Shore responded

Eric, thank you so much for the incredible endorsement. I'm so glad to hear that our team at Volvo South Shore was able to not only locate the vehicle you wanted, but provide a stress-free purchase experience. I appreciate you taking the time to share your story with others!

September 08, 2018

My 19 year old daughter took the lead on repairs It is important for her to understand how & have confidence to work with the Volvo team in getting the car repaired. “Adulting” is important. She was More

by Nancy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bill. Larry
Sep 10, 2018 -

Ira Volvo Cars South Shore responded

This is such a great review! Nancy, we couldn't agree with you more. Thanks for setting a great example for your daughter and for the trust you show in Volvo South Shore. "Adulting" is certainly hard :), but it sounds like your daughter is set up for success with you as her guide.

August 30, 2018

Organized and very customer focused. Everyone was very friendly. The whole experience was wonderful right down to the sales person who removed some scratches from my Current car while I More

by Nurse sam
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Justin and both Tom’s were great to work with.
Aug 30, 2018 -

Ira Volvo Cars South Shore responded

Thank you for all the wonderful feedback of our team. We take so much pride in providing experiences like this and we're so thankful for your compliments. Thank you from the entire team at Volvo South Shore!

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