Ira Volvo Cars South Shore

Great service from Olajide, Henry and Josh, who were gentlemen during the transaction. Unfortunately there was little movement on pricing, explained as due to amount of dealer service needed to get th gentlemen during the transaction. Unfortunately there was little movement on pricing, explained as due to amount of dealer service needed to get the XC60 sale ready, but the wife is happy with the car and believe you me, she can be PIA picky, so paying a little more than I set out probably worth it and saved myself from loony bin. Thanks guys! More

Best experience buying my XC90. Great staff, knowledgeable, willing to help and made my desire to purchase the vehicle that much easier. Overall smooth transaction. Would have preferred a lo knowledgeable, willing to help and made my desire to purchase the vehicle that much easier. Overall smooth transaction. Would have preferred a lower APR on the loan out of the gate, but we got to where we needed to be. Highly recommend More

Professional sales team. Jeremy MacLellan was very knowledgeable about the sophisticated vehicle. He was professional and customer oriented. He is highly recommended by my friend who referred him to knowledgeable about the sophisticated vehicle. He was professional and customer oriented. He is highly recommended by my friend who referred him to me. Jeremy was patient and customer oriented. He got what customer need. Overall it was a good shopping experience. More

The Sales Manager Michael and his associate Harrison were very professional and extremely helpful in helping me get the car I want and the deal I was looking for. The facility was impeccable and I'm so happy very professional and extremely helpful in helping me get the car I want and the deal I was looking for. The facility was impeccable and I'm so happy I made the choice to purchase my vehicle at Prime Volvo South Shore. I came in and left with my new car the same day thanks to the quick work from the Finance Manager Justin! Great experience overall and I will definitely be recommending people to this dealership! Thank you Prime Volvo for taking such great care of me! More

So far a terrible experience. Be cautious with buying here My parent recently purchased a 2013 XC60 3.2L and apparently a headlight is getting water in it. I've been sending emails to Olajide and so far he is My parent recently purchased a 2013 XC60 3.2L and apparently a headlight is getting water in it. I've been sending emails to Olajide and so far he is terrible at responding in a timely manner. My parents are senior citizens and the people working at this dealership and/or service center representative have been dismissing the issue at hand. They kept telling them to bring back the car after it rains which makes absolutely no sense. I've already talked to my friend who runs a Ford dealership and he told that type of response is usually to send them on their way and not deal with it. You can do a water test without waiting for it to rain. What kind of nonsense is that? At this point, I plan on contacting the Office of Consumer Affairs and Business Regulation. More

Recommend service center with reservations I was in for my 1st 10,000 mile check up. I was told my visit would be free-then at the end it was recommended I get new windshield wipers at a cost o I was in for my 1st 10,000 mile check up. I was told my visit would be free-then at the end it was recommended I get new windshield wipers at a cost of $91. My car is brand-new- 9 months old. Why would I need $91 wipers already? I’ve barely used them. I declined the wipers but left feeling like they just wanted me to spend some $$. Now I have a trust issue with them for future recommendations. Just for the record my wipers are in perfect condition.. More

No hassle and a quick reaoonse Steve Santos was perfect. Quick responses, no pressure and able to understand what we wanted and why. The car was really well prepared for sale and we Steve Santos was perfect. Quick responses, no pressure and able to understand what we wanted and why. The car was really well prepared for sale and we were able to close the deal quickly. More

Refreshing Experience at Prime Volvo Refreshing experience with sales staff, very courteous, personable and professional. The whole sales process was remarkable. Simple approach, make you Refreshing experience with sales staff, very courteous, personable and professional. The whole sales process was remarkable. Simple approach, make you feel welcome, provide vehicle information, test drive the vehicle and agree on price with none of the traditional back and forth. More

Scheduled my appointment within a couple days. Very accommodating. Very comfortable waiting area and everyone is extremely helpful and friendly. Explained repairs needed in detail and were done in a accommodating. Very comfortable waiting area and everyone is extremely helpful and friendly. Explained repairs needed in detail and were done in a reasonable amount of wait time. Great dealership and would highly recommend More

Over charged I was asked if they could replace the cabin air filter, I agreed not realizing until I returned home my husband told me the air cabin filter was done I was asked if they could replace the cabin air filter, I agreed not realizing until I returned home my husband told me the air cabin filter was done on June 29,2019 at a different Volvo dealership . There is no way the filter needed to be changed. It was approximately 90 days since the air cabin filter was changed. I know the dealerships are independently owned, there still is no reason to charge more than $39 more for the same part and labor. I was a previous South Shore Volvo customer for Many years when the dealership moved to Weymouth it was not convenient for me. I went to another dealership. I decide to have my oil changed and consider maybe returning to Rockland location. After this experience, this clearly is not good customer service . Why are you replacing parts not needed? The mechanic /tech should have realized the filter was not old. Instead I was over charged $161.52 for a part and labor that was not needed. More