Ira Volvo Cars South Shore

Emergency service Please see my prior review: an emergency replacement of a blown tire for My S60R (no spare nor donut in this vehicle-only a “reinflation device) The Please see my prior review: an emergency replacement of a blown tire for My S60R (no spare nor donut in this vehicle-only a “reinflation device) The tire needed is evidently quite rare: 235-40-19 Pirelli low profile- and required the Volvo staff a half dozen calls before they located a comparable tire. They then drove 10 miles to pick it up. Within 2 hrs I was back on the road. I’m not a resident of Massachusetts, nor did I purchase my vehicle from Prime. However, they treated me as if I was a lifelong customer. I cannot say enough about the staff at service on Saturday Dec 1 2018. More

Stress Free Purchase Excellent Purchase Experience. Working with Cecil was a breeze and stress free. No hanging price in the whole process, i first email the dealership an Excellent Purchase Experience. Working with Cecil was a breeze and stress free. No hanging price in the whole process, i first email the dealership and Cecil reach out back and helped me identify my needs. From there he was very upfront with a very competitive offer and transparent with all the fees. Justin the sales manager was also very attentive and explained line by line the number of my lease terms. Overall very happy from car selection, traded and purchase. I leased a brand new XC60 T5 R-Design in two days hassle free purchase . It was well worth drive 30 miles from Boston More

Excellent Service Prime Volvo Cars South Shore is the premiere dealership all around. Excellent crew and courteous staff are the best .Will meet your needs and expecta Prime Volvo Cars South Shore is the premiere dealership all around. Excellent crew and courteous staff are the best .Will meet your needs and expectations. More

Might be the worst dealership since they moved Let's begin with I had to call them 4 times to make an appointment for a service. The first person told me that she will call me back in a free minute Let's begin with I had to call them 4 times to make an appointment for a service. The first person told me that she will call me back in a free minutes after I told what I needed to do with my vehicle. Guess what, I ended up calling them back 2 days after just I can get someone to tell me that he will call me back in an hour or so. You guessed it right, nothing happened. I had to call them the second day, waited for 15mins or so, no one pick up the phone. Finally, I was able to make an appointment 2days later, I had to tell the person not to call me back and just set it up for me. After all the struggles, I made it to the service department (hooray!!!!). The story doesn't end here. Ofc, they gave me a loaner car with no viper blade on a rainy day. Oh wait, I think they told me they will call me about my tire and rim protection plan yesterday. Let's see if they will do that. I will definitely tell people this wonderful experience. I should probably share the story on Yelp, Google, and other car dealership review site. More

Fantastic experience with people that care about people! It was such a great pleasure to work with Tom McNiff. My son and I decided to check out a certified used Volvo SUV and were very excited for a great It was such a great pleasure to work with Tom McNiff. My son and I decided to check out a certified used Volvo SUV and were very excited for a great opportunity to buy new. Tom casually spent a lot of time with us in order to understand fully what we were looking for. It was a very relaxing and fun experience! "Love my new ride guys! Thanks for everything!" More

A True Purchasing Experience I have been looking for a new vehicle for such a long time since I moved here a few years ago -- and have been shopping around to various dealerships. I have been looking for a new vehicle for such a long time since I moved here a few years ago -- and have been shopping around to various dealerships. I am a huge fan of foreign vehicles, but never really looked at Volvo as my first choice in vehicle. After much planning and test driving at various dealerships, I fell in love with the 2018 XC60 that came home with my partner and I the following day. When you walk into any dealership, many would attest that they would get a little anxious and apprehensive because of the whole "Dealership" Vibe. When my partner and I walked into the dealership, it felt like home. We were immediately greeted by our salesperson, Harrison R., as well as the other staff and managers who were working at the time. The dealership felt more like a Café and shared office spaces that were free to use while customers came in and out for services. Private offices were available upon request should customers need a quiet space to work. Harrison R. exceeded my expectations throughout the purchase process. Young and eager, he happily toured all of the amazing features, while paying attention to my primary needs and made the car come to life for us. His attention to detail and his passion for his work made him extremely likable. Apart from this experience, Justin and Tom, the managers at Prime Volvo took as much time to cover all of the details and explore options between leasing, purchasing, and other incentives that I qualified for. My work actually had a partnership with Volvo that I wasn't aware of and was able use those incentives towards our purchase of the vehicle. The three of them as a team created such a positive experience and made the purchase experience less daunting. Prime Volvo Cars South Shore should be the standard at which all dealership should adopt -- a place of gathering, conversation, and excitement of new ownership. Thank you Harrison, Justin, and Tom for making our experience truly wonderful! You have made us lifetime Volvo drivers! More

Diagnosis Very attentive service staff. New dealership is beautiful now that they have moved to the new location. Always know I will be well taken care of. Very attentive service staff. New dealership is beautiful now that they have moved to the new location. Always know I will be well taken care of. More

Awesome Mark and Justin were awesome. Made the whole process effortless. No pressure to buy or lease. Once I made up my mind as to type of vehicle Mark wor Mark and Justin were awesome. Made the whole process effortless. No pressure to buy or lease. Once I made up my mind as to type of vehicle Mark worked gently with me. You have no idea how refreshing that was. More

Servicing I could not endorse this dealership any more. We came in needing new breaks and they were able to turn it around within half a day and offered great s I could not endorse this dealership any more. We came in needing new breaks and they were able to turn it around within half a day and offered great service through out the day! They even drove us to a local mall as a courtesy! Thank you again!!! More

Last minute emergency service Windows and locks stopped working on s unday. Called service on Monday. They took my car in and it was serviced and ready that afternoon while I waite Windows and locks stopped working on s unday. Called service on Monday. They took my car in and it was serviced and ready that afternoon while I waited. Thank you! More