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Ira Toyota of Hyannis
Hyannis, MA
1,099 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,099 reviews
September 21, 2013
We were very happy with JR Riley and how he handled the whole process from start to finish of purchasing our new 2013 Toyota Rav 4. There was no high pressure sales tactics and the whole process went very whole process from start to finish of purchasing our new 2013 Toyota Rav 4. There was no high pressure sales tactics and the whole process went very smoothly and would not hesitate to purchase another vehicle from Hyannis Toyota in the future. More
by chutchins67
Employees Worked With
J R Riley
September 19, 2013
This is the 2nd Toyota that we have purchased with J.R. as our salesperson, and it has been a pleasure to work with him! J.R. has a lot of experience and consistently offered great information and advice, as our salesperson, and it has been a pleasure to work with him! J.R. has a lot of experience and consistently offered great information and advice, without us feeling pressured. Our finance person, Laurie, also did a great job! More
by JenniferClark
Employees Worked With
J.R. Riley
August 26, 2013
I purchased a car for my mother Constance Jordan from Hyannis Toyota.First of all the customer service was great as they always found my sales consultant John Riley(JR) right away as I was calling from C Hyannis Toyota.First of all the customer service was great as they always found my sales consultant John Riley(JR) right away as I was calling from Califonia to Massachusettes (as well as from Alaska). Even though we couldn't decide what car we wanted John Riley our rep patiently and responsively helped us figure it out.The quality of work was great as we eventually got the car model and color we wanted with 29,000 miles less than what we saw elsewhere and expected.John and the receptionist were very freindly, always asked how we were doing and John actually delievered the car to my mom in Chatham 30 miles away! My mom is very happy with the 2010 Silver Corolla and the price met our budget so we felt the overall experience was great . More
by luckyscamp
Employees Worked With
John Riley
August 19, 2013
After receiving a promotional eMail from Hyannis Toyota, I contacted Justin Phillips in Sales. I asked him to price out my 2012 Camry LE for a trade-in for a 2013. Justin provided the initial information. I contacted Justin Phillips in Sales. I asked him to price out my 2012 Camry LE for a trade-in for a 2013. Justin provided the initial information. He supported my "telephone" request to take a second look at the trade-in value and did this three times until I was satisfied with the final figure. He followed up when he promised he would, sent eMails promptly and had a "smile" in his voice at all times. When I went into the Dealership the following morning. He promptly greeted me and my husband at the door with a smile and walked us to the lot to look at the Camry LE inventory. He wanted us to see the Red SE model and once we saw the Camry Red SE, and I asked him to price this model, we consumated the deal. Within an hour, we were driving our new Camry SE off the lot. Justin was personable, professional, knowledgeable and represented the Hyannis Toyota dealership with all and more that we have come to expect from this dealership. We appreciate his skill-sets, salesmanship and approachability. This is our 4th Camry and we will only buy from Hyannis Toyota. Thank you Justin. Linda and Tom Chamberlain More
by FoCastle1
Employees Worked With
Justin Phillips
August 14, 2013
My car was sabotaged by Hyannis Toyota while in for routine service. After owning a 2007 for 5 years and a hundred thousand miles, I knew it was time for a thorough service. 2 things were imperative routine service. After owning a 2007 for 5 years and a hundred thousand miles, I knew it was time for a thorough service. 2 things were imperative, an ear splitting buzz had suddenly developed under my dash, and water had entered my spare tire compartment and the cabin reeked. I expected brakes needed work and was happy to spend some money on the car. After I dropped it off, I got a call from one of the service people who told me 1) the brakes were hardly worn and needed nothing 2) the buzz was the passenger treble speaker, the trouble shooting fee was $90, and repair would be over $200. She said it was so expensive because it was riveted (?) but that they could disconnect it. 3) The rear tires needed to be replaced and quoted an outrageous price, which I declined. I ended up spending nearly $1000 dollars on this service visit, but had expected something like that so I was nice, paid my bill, everything was good. I got in my car and immediately noticed a tire was low and the idiot light was on. I went back in and someone filled my tire. It was totally flat the next morning. I had never had trouble with that tire before. As I pulled out into the street, I noticed the brakes didn't feel right, turned around, the service mechanic got in and we took a spin around the block and he said it was ok. The next day I took it to the tire shop and the manager there came to me and asked if I had had brake service lately, I said yes. He said that the brakes were maladjusted and the right rear tire was not moving freely. It was seized up and could be rotated only with difficulty. I took it back to Hyannis Toyota, they put it on the lift and yes, it had been misadjusted. I spoke with Matt O'Connell and he wrote off the $35 brake adjustment fee I had paid the day before, although the check took 2 weeks to get to me. Now we come back to item 2, the speaker, after a couple of months I'm driving down the highway and this earsplitting buzz comes back on. I pull over and check the speaker and it is making this noise again. I put my hand over it and the sound decreased so I knew that was it. When I took my hand away, the plastic cover fell off. I looked at the cover and found that the little tab that holds it in place had been broken off by the service technician, and some sort of tape had been applied to hold it in place. I disconnected the speaker at the sautered joint (no rivets). So the three things that I spent $1000 bucks on, ALL three of them were done so poorly that I believe that they were deliberately sabotaged. The water issue was caused by hairline cracks in welds around the hatch. A master technician was on hand, he figured it out and patched the cracks, no charge. I have learned that this is a common problem. My car still stinks like a swamp and I will have to replace it, but not not not from Hyannis Toyota. More
by sykesman
Employees Worked With
I don't know the mechanics name
August 04, 2013
The customer service at this dealership was fantastic! As a young woman signing my first lease, it was comforting to have salesmen that cared and were trying to give me the best deal possible. a young woman signing my first lease, it was comforting to have salesmen that cared and were trying to give me the best deal possible. More
by krowles
Employees Worked With
Marc Isaac Howard
July 31, 2013
Marc Isaac rocks! He listened to what I needed and delivered. Easiest car buying experience I've ever had. Loving my new Prius. Would send anyone to him. delivered. Easiest car buying experience I've ever had. Loving my new Prius. Would send anyone to him. More
by rpaolino
Employees Worked With
Marc Isaac Howard
July 21, 2013
The process of buying a new car is one that we have not done in many years. It took 8 hrs. for us to get in our car. J.R. Riley's personality, patience, and friendliness made it great experience. I can't done in many years. It took 8 hrs. for us to get in our car. J.R. Riley's personality, patience, and friendliness made it great experience. I can't imagine anyone else taking the time he did to make sure we were satisfied. He is more than just a salesmen he is a caring personal friend who I would recommend all my friends to visit . He is truly a asset to your company! Sincerely, Joe and Patti Marks Falmouth Ma. More
by pattib407
Employees Worked With
J.R. Riley
July 19, 2013
I love my new Toyota Corolla. I had financed two toyota cars through this dealership before and had great experiences in the past. I was at first surprised when I was called about trading in my corolla for cars through this dealership before and had great experiences in the past. I was at first surprised when I was called about trading in my corolla for a newer model and a lower payment. I have a bad credit history but when I went into the dealership and talked to alex he assured me it would not be a problem. he understood my situation and listened to my concerns. not with other dealerships where they just want to sell you the car to boost their sales quotas. all the service and sales team were extremely nice and friendly especially rob idoice who helped me me get excellent financing. Without his help I would not have been able to get the car. I was extremely happy that I was able to get the new car and lower my payments about 100 bucks. it was great I would absolutely recommend Toyota to a friend and look forward to purchasing again in the future/ More
by edowna79
Employees Worked With
alex and rob idoice
July 12, 2013
To whom it may concern: I would like to take this time To whom it may concern: I would like to take this time to thank Hyannis Toyota for a wonderful experience. My situation was difficult, I went to t To whom it may concern: I would like to take this time to thank Hyannis Toyota for a wonderful experience. My situation was difficult, I went to three different auto dealers for help and they gave me the run around and turned me down. At this point I was discouraged, disappointed and lost hope. A friend of mine who just purchased a new vehicle from Hyannis Toyota highly recommended me to try them. I was very hesitant and thought there was no way they could help me. I had contacted them by phone spoke with sales consultant John Watters, explained my situation and asked him if there was anything they could do to help me. Mr Watters advised me to come in and they will do whatever they could to take make my situation better. I stopped by the dealership after work and gave John my information, told them the type of car I needed, what my trade was and they went to work. I had the opportunity to meet with the G M. AL Testa and Bus.Mgr Matt G who also worked with John to make the deal come together. I was totally blessed and got the financing and the car I needed, thanks to John, AL and Matt. I found them to be very professional, honest, caring and wasn't going to give up until they was able to help me. I've always been a believer of actions speak louder then words and their actions spoke above and beyond. I think Hyannis Toyota is #1.... I would highly recommend anyone who wants to get a great dependable vehicle to go to Hyannis Toyota, you will be treated with respect, honesty and end up leaving with a smile on your face such as I did. Thank you all again for a great job well done. More
by larrybackdraft
Employees Worked With
Bus Mgr. Matt Gomes and Sales Consultant John Watters, Al Testa
